Off 5th Outlet

If you value customer service highly like I do, read on. Fairly good selection but poor customer service at the management level at the store. I have purchased items from this store as well as Off 5^th online. I have purchased from $ 800– $ 1,000 worth of items, in total, there over the last year or so and also online. The customer service from management at the Grapevine Mills location is questionable. I was buying a dress from the clearance rack and the item was visibly defective. Several of the buttons on a blue shirtdress had loose threads and nearly all of the eight or so button holes were coming apart at the seams, literally. It needed a lot of work and repair in order to be worn. The employee working in the clearance area overhead me talking to my boyfriend about how the dress was great but needed a lot of tailoring work to fix it up. She politely suggested to us we request a discount when we checked out.
So, when we finally checked out, I reasonably and politely asked for a 10% discount and showed what was wrong with the dress. The employee went and got her manager who returned and was nothing but serious, grudging, stubborn, grim, and unfriendly with us the entire conversation, which quickly deteriorated. She acted like we were trying to be ultra-​cheap with a clearance item, which was not the case. The manager gave me quite a bit of attitude and insinuated that her employees under her were not authorized to give discounts and that the employee working the clearance section was not authorized to do so. She said this with some snark in her voice like how dare an employee make a suggestion. While this may be a «policy» in the store employee hierarchy (clearly a rigid hierarchy is at work with regards to decision making and negotiation with custormers, unlike Nordstrom’s), it seemed very disrespectful both to myself and to the employee who made the suggestion about asking for a 10% discount. The discount for defective merchandise should be done as a *symbolic courtesy* as I would have had to most definately take the dress to a tailor, at cost, to fix it. Again, most stores wouldn’t put out defective merchandise, but maybe this store routinely does as the store manager acted put out at my polite request for a very small discount.
Why is this store even putting out defective merchandise is the larger issue. The manager proceeded to act grim and grudging about the $ 4.00 or so (10%) discount and said she would do it but by then she had given me and my boyfriend a *whole* lot of attitude and passive agressiveness, in my opinion. I don’t want to endorse or support this store any longer at all, in the store or online. I was truly planning on spending at least another grand on clothes up to this point, but on principal, I will be taking my business elsewhere. When I pointed out to the store manager she was giving me attitude she said she «wasn’t giving me attitude».
This is not good management nor good business to be so tight-​lipped, grim, and stubborn over a few dollars only to effectively *alienate* a customer forever in both the physical store *and* the online store (by association). No more OFF 5^th or OFF 5^th online for me! I will be returning to Nordstrom’s where the customer service is always good to excellent and where the employee is eqipped and empowered to make a good judgement, not hold fast to being cheap about clearly defective merchandise. I have to also question whether this manager is best representing the company when she is so unconcerned about alienating customers and losing much more $ over the long term. Have they heard of the term «life-​long customers»? I am a lifelong customer at Nordstrom’s due to their courtesy and superior customer service. I cannot say the same thing for this company and store. I am truly unimpressed. Care for the customer would take this business a lot further. Smug superiority and ridigness serves no one well. No mattrer how deep the discounts, I will not shop here.

I had an awful experience. I went to checkout shoes for my daughter and the cashier lady wouldn’t let me use my husbands card. Despite us having the same last name. She was a horrendous person. And the only reason we bought the shoes with CASHIER is because my daughter wanted them. I wouldn’t not recommend this store if you don’t want to feel like you stole your own husbands card.

This is a shopper’s dream! Talk about retail therapy. They have all the name brand stuff… I saw the loveliest Tory Burch bags on sale! People were practically fighting over them. They have clothes, trinkets and gifts for the entire family. Serious deals and steals here people. Park close to the store as all of the hot spots are in this section of the mall! I used to avoid this store completely but it’s quickly becoming a favorite! Definitely check it out if you’re in the area.

They have great sales most of the time, bring your wallet as you’ll need it for some the item’s but still more reasonable than most Saks Fifth stores.

I am not fond of the customer service so they better be glad they the only reason I try to get one of there attention is to ring me up. Great brands fly styleshigh quality reasonable prices what more can I ask for

This is a nice store if you don’t mind paying full retail for name brand clothing. It is a mess most of the time due to the amount of traffic that come through it. They do have a nice selection of most any name brand clothing you might want.

Came here because of a giftcard. Was really excited to find a pair of Joe’s Jean for $ 5 dollars. I couldn’t believe it myself. Usually i never find anything…

I was very excited to finally get to go to this shop in grapevine. I knew what I was looking for and was told they had it in stock. I managed to make it in the shop before they closed. I noticed around a few people shopping around at the shoes and pasted to head to the men’s section to claim the shirt I’ve been dying to get.
When I entered the men’s sectioned I was greeted by a young tall guy who apparently wasn’t having a great day. I was about to ask him where the shirt I had confirmed being there was and his ONLY reply was «We’re closed». He repeated himself twice. Wasn’t able to get my shirt even though it was before they closed and I had noticed other people getting rung up. After all that, I just decided not to go back. They weren’t even closed. They were obviously getting ready which would explain why every other employee I tried to get the attention walked past by me like I was a mannequin. So I walked out pretty pissed off. I drove all the way from the other side of Dallas just for this…

I’ve been a fan of Saks: Off Fifth for years. It’s easily one of my go to stores when it comes to finding most clothing items.
My first few visits to this list location caused me to miss ‘my’ Chicago location. The layout was very dysfunctional and did not allow for pleasant shopping experience. Because of that I was not frequent visitor.
I ventured back into this location a few weeks ago and to my surprise it has been given a much need make-​over. The new layout is amazing and allows me to move easily move through the men’s clothing from casual to suits, etc. Also the ever important changing rooms and check out registers have been expanded and are more centrally located. The staff at this location is friendly and provide the right amount of help; in other words, as I move around the store I’m not stalked by someone trying to sell me something.
As pointed out in other reviews, this store carries a decent variety of brands/​designers. As with all outlet type stores, be aware that while some of the items carry high end designer labels, those items were made for outlets and are not the same quality that can be found in the non-​outlet stores. The thing I like about Off Fifth is they tend to carry a mix of items (outlet vs. non-​outlet) it just requires a little patience to search for those items.

This is probably my favorite store at Grapevine Mills. Their denim selection is excellent — though they infrequently carry citizens of humanity — and there is seemingly always a sale going on. Usually you can get a $ 160 – 180 pair of jeans for $ 80. While their selection of other women’s clothing is a little scant or at least difficult for me to navigate (read, tons of sale racks), they usually have a small section of cute dresses at a reasonable price ($ 40 – 80) and their men’s section always has a few cute things for the stylish but not douchey 20 – 40 year old guy. The ladies shoe section has a nice mix of different styles, all of which are pretty up to date and priced well, even by comparison with places like Nordstrom Rack.
The ‘store club card’ is free, and definitely can save you a good chunk of change on the special sale days, which are 40% off of already 30−40% off prices (and seem to happen almost every weekend). Parking right outside the store is typically plentiful as well, and it puts you close to Jcrew, Banana Republic, Ann Taylor loft, Neiman Marcus, and Victoria’s secret.

Attention all Brand hunters, If you are anything like me and treat the store like a hunting ground This is your destination spot. I was contemplating even writting a review because like any other hunter you wish to keep your secret spot on the down low. Shopping is pretty competitive amongst us bargain hunters and sometimes can easily escalate into a Public disorderly conduct charge. (I have witnessed it before shopping at a high end dept store over a handbag clearance bin)
They recently had a sale %40 off denim. This = missme jeans 40% off $ 64.99 final mark down $ 38.99 + my wallet= the family being able to eat this week. I have 3 daughters and it’s hard to keep up with the Jone’s when it comes to wardrobe. The School hallway is actually brighter when the bell rings due to all the girls walking around sporting the bling bling. Missme jeans run about $ 100 at dept stores. I ended up getting some denim glitz under $ 40 (No Mom did’nt partake in the blinging)
Other sale to watch out for is addintional %50 off Clearance
Here is my latest catches
1.Chanel Black skinny jeans $ 114.00 (these are easily vauled over $ 1500)
2. Philip Treacy London hat $ 67.00 Value $ 595.00 I really don’t have anywhere to wear this masterpiece but just incase I get an invite to Kate Middleton’s Bridal Shower I will be well prepared. (purchased at the Northpark location)
3. Childrens Dept.
marc jacobs jeans-​$ 14
seven by mankind shorts $ 9
marc jacobs sun dress$ 24
marc jacobs swim suit $ 10
Zoe by flowers dress$ 12
Juicy sundress$ 15
Miss Sixty wool pea coat $ 25 (purchased at the Northpark Location)
and much more
My daughter just stepped up a notch with her social status. Her new wadrobe is vauled more then my car. Seriously if you were to add up the regular price items it would be around $ 5,000 or more and I only paid 10% of that and got around 40 pieces.
4. burberry leather head band $ 17
Bargain shopping is truly like a hunting excursion sometimes you could stop in and walk out empty handed. Be sure to wear the proper hunting gear comfy shoes, and light fitting clothing. The only other tip I have is leave your Husband at home. Shopping with him could be like hunting with the game warden.