Preferred Imaging Grapevine

awesome staff quick appts and no pre-​cert needed. this is a fantastic place for MRI Ctscan and sonogram. I waited only a few minutes. the technician was very friendly and I was in and out in no time. highly recommended!

Do not go to preferred imaging!!! Unless you want frustration with their billing company. I received notification from their billing company that my account was past due. They never even sent me an initial statement. So I paid it that night online with a credit card. I spoke with them the next day and they stated that it was their fault because their computer program is messed up. I can understand that. Mistakes happen. Then I received a bill today stating that they will send me to collections in 10 days for nonpayment. I checked my credit cards online and sure enough the charge never went through. We will not be going back to this company due to the poor quality of their billing company.

Excellent staff and service.
Highly recommended!
A +

My visits to Preferred Imaging went fine, the nurses were nice and they efficiently got me in and out. The reason for the 5 stars is after my visit. You see, after my visits my insurance company decided that they wouldn’t pay on a technicality. I spent hours talking to my insurance company and calling Preferred Imaging for information trying to straighten it out. Finally the woman at Preferred Imaging asked me why I was so concerned if my insurance company paid. I replied that I really couldn’t afford to pay the bill if the insurance company refused. She assured me that I didn’t owe them any more even if my insurance reneged. My portion was paid and the rest of the bill is between them and my insurance. Other times my insurance refused to pay medical providers I was billed for the rest. My insurance hasn’t paid them a dime and true to their word I haven’t been billed.

It’s never good news when you have to have a CT scan, but if you have to have one then this is where should be. My experience was one that was comforting and calming. 1^st comes all the paperwork then they take you to a separate waiting room to change. Once you are taken in for your procedure they explain every single step and what I can expect. They made me comfortable, well as comfortable as you can feel being placed inside this tube. They put a warm blanket on me with headphones and I went to sleep for the entire procedure.
The one great thing I will say about them is their understanding of the financial burden is it sot pay for this procedure. If you have insurance with a high deductible they will offer for you to make 4 to 6 payments on the balance rather than having to pay for the entire deductible upfront. Feel at ease when you have to visit here for any type of procedure.