Tom Thumb

The deli is terrible, I choked on achicken bone that was in my chicken salad and a sandwich I purchased had mold on it. So, if you want food that will kill you, you can eat food from Tom Thumb deli!

While the store is clean and the employees are friendly, it’s disappointing/​gross how often their food (especially dairy items) are sitting on the shelf past their best by or expiration dates. I recently bought pudding only to get home and find out it was 5 days past it’s date. After alerting the store, I returned about 10 days later to find the exact same expired product still sitting on the shelf. I won’t stop shopping here but I will definitely do it less and ALWAYS check the dates :/

New re-​model of store = quality lacking!
So this is my usual go-​to grocery store for just about anything. We live nearby and with two young children, convenience is a necessity. The store has recently undergone a change where higher-​end goods are displayed and given more attention. As long as I can still get my cart around these things… fine. What is disappointing is the lack of quality I’ve had with goods from here lately — produce that is rotten or bad within days (was there a recent change in provider?), yogurt on the shelf with a week old expiration date, and my normal «staples» are not on the shelf? It’s disappointing that when I mentioned the old expiration dates of the yogurt to my cashier, he said yeah — tell you the truth — our dairy and eggs products are either bad or about to go bad. What!!! Tell me you’re kidding me…
Hoping the manager will read this. I want to love my Tom Thumb store again…

The service is great here, I can get in and out quickly and they are very sensitive to mothers with children.

The customer service at this store is top-​notch. The atmosphere at this Tom Thumb is small-​town, where the employees remember you and say HI. Love that they employ teenagers and those with disabilities.
We shop at this store weekly. Their prices are great when they have sales and very fair otherwise. Way cheaper than any big box store during sales.
We love this store!

I have very mixed feelings about this store.
A good third of their items, particularly store brand items, are cheaper than anywhere else I’ve found. Yes, this includes Walmart. Particularly if you shop sales.
Their clearance meat section is an absolutely wonderful thing. I routinely get ribeye steaks for around $ 3.00 a pound, pork chops for $ 0.99 a pound, and chicken breasts for around $ 0.80 a pound. And it’s generally of very high quality.
Their sales are wonderful, particularly $ 5.00 Friday. Each week they put a good 10 – 20 items on sale for $ 5.00, some with sales limits and some without. I routinely find items that I need on this list for around 30%-40% cheaper than any other store in my area, once again including Walmart.
Their produce, while not the same quality as Sprouts or Central Market, is very good and very affordable.
That said…
The people bagging the groceries need to be retrained. You don’t put two liter soda bottles on top of eggs. You don’t stuff six liters of soda into a single plastic bag unless you plan on it ripping. You don’t put 10 cans of cat food into the same bag as a loaf of bread.
I quite often have to give specific instructions on how I want things bagged.
This is the ONLY shop where I’ve EVER had a staff member complain about the amount of items I’m purchasing. They recently had an 8 piece fried chicken special on sale for $ 5.00. I was on my way to a party at a friend’s house, thought I’d bring a little chicken, so I stopped by Tom Thumb’s deli.
I just wanted three orders, something that should be readily available. I actually had two different members of the deli staff, one a Supervisor, ask me not to buy three. When I told them that I really needed three orders the Supervisor actually complained rather loudly, stating that I was «wiping out out the chicken» and he really hopes «nobody else wants any».
Seriously, you don’t expect that someone might want more than one order, or more than 3 people might want to buy something that you have on sale during peak shopping hours on a Friday? Then you’re going to complain that I’m giving you business? Make more freaking chicken and shut up about it, I’m the customer.
The biggest problem I have with this store though is that the meat counter has a problem with cross contamination. They routinely put out displays where seafood, raw chicken, raw pork, and raw beef are stacked, in a container, on top of each other. This is fine if everything is hermetically sealed but their packages don’t fall into this category. They seem to have rectified this issue, but it took speaking to 3 different employees, 1 supervisor, 1 manager, a call to their corporate offices, and a call to the local health inspector to have this issue resolved. I provided the supervisor, manager, and corporate offices with pictures of the specific issues, the specific local health code they were violating, and the federal food handling guideline they were violating.
Put bluntly, I shop here because they have some items I buy on a regular basis much cheaper than any other local store. I shop here because they put items I buy on a regular basis on sale at a steeply discounted rate. I shop here because I can buy high quality beef, pork, chicken, and shrimp at a very good cost.
The moment they stop doing any of these is the day they see the last of my business.

This is a pretty ok location, only kind of annoying to get to because of the construction. Only have been here a few times to kill time while the husband got his hair cut. You will strech your money better else where but if it is near by and you only need a few things may as well.

This store is usually well stocked. When their fresh made bagels are in stock, they are as good as any bagel shop I’ve been to, but I frequently find their bagel area in the bakery empty. Good beer and wine selection and a great olive bar and cheese stand. The prices are definitely higher than other nearby stores — you will stretch a dollar further almost anywhere else.
My main complaint about the store is the scary as hell employees. I have had frequent encounters with employees talking to themselves, questioning me about odd things and then leaving, and once just walking up and wordlessly taking my cart away as I just finished taking out the last bag to put into my car. It’s not unusual to see employees gathered near the front entrance smoking. I believe we have only encountered two employees you could classify as sane, functioning adults in the 6 months we’ve been shopping there…
We live right by this store, so I’ll keep going, but only with someone else to bear witness to the shenanigans!