Foothill Mattress Center

I thought WE were the only customers treated rudely with unconscionable inefficiency! From these other posts, guess this is standard for this company. Like others, we wanted to «shop locally» — doing so with Foothill Mattress was a huge mistake!
I went to Foothill Mattress twice to see what was available and, on the third visit, took my husband with me. David could not remember me, even though we had spent a great amount of time together discussing my medical needs. My salient need was a bed low to the floor. I placed my order for a Tempurpedic with an adjustable frame (with 4 ½″ legs to accommodate my medical needs) paying the order in full for $ 4400 on November 15^th. I was told it had to be ordered and I could expect it to be delivered «in two weeks.» (Sound familiar? — all the posts on this site have the same story!) When the bed was finally delivered, nearly a month later, it was installed with 12″ legs. I called David while the installers were still here at the house and he had «…no recollection of our discussion about changing out the legs.»
He ordered the 4 ½″ legs — they needed to be «back ordered» — of course! It took three weeks to get them. While they ARE what I wanted, my doctor suggested I use 6″ instead, so I called David and ordered these. «We have none in stock, but I’ll order them for you today.»
Long story short: David again tells me ~ «These legs are back ordered. They will be here the first of January.» (Really? A mattress company cannot stock a few legs? The leg-​making company needs weeks to get them to the client? Four little wooden legs weighing less than five pounds? You expect me to believe this — over and over?)
Two weeks later, I’m back on the phone only to hear: «There was a misunderstanding on the end of the company that makes the legs. They will send them out January 11^th.»
After two more phone calls to David: «I don’t know what happened, they should have come by now. I’ll call them.» DAVID HAS NEVER CALLED ME– IT IS I WHO ALWAYS MUST CALL HIM!
Today is January 29^th /​I placed my order and paid in full on November 15^th.
I have surgery next Wednesday, February 3^rd. I have little hope of getting my therapeutic, costly, bed situated by then. I HAVE HEARD NOTHING MORE FROM DAVID.
(PS: My husband went to Sleep Shop in Grass Valley and was sleeping in his new bed the next night!)

My husband and I went on a Sunday to purchase a plain metal bed frame for the bed in our guest room. The sign on the door said closing early on Sat night be back Sunday at noon. The time was 11:57, not a light on. We waited a few minutes and noticed three other couples also looking in the windows. At 12:05 still no lights or any other signs of life in the store. My husband and I agreed to wait another ten minutes, until 12:15. Just as I was pulling away we saw a woman open the doors. I reparked and we went in. We were first in and shortly after followed by three others. I asked the woman if she had my bed size frame in stock. She said yes gave me a price of $ 69 we said we’ll take it.
The couple second to arrive wanted a new mattress, she immediately ignored us and began assisting the couple. We waited a few minutes to see if she would return to assist us but greed took over as she quoted the couple $ 3800. She never returned we walked out. I ordered my frame from Amazon.
So sad, we needed to furnish 2 other bedrooms for our new home. We look elsewhere.

We have done business with Foothill Mattress for years, which is our own fault but despite every bad experience, we just keep going back. Partly that is because we like to keep our business local, partly because the owner Betty is usually a really sweet person, and partly because they just keep extending our credit line…
Anyway, I won’t even go into the 2 other defective beds we’ve purchased from them over the past 5 years or the horrible customer service and attitudes that the owners, Betty and David (a mom and son team), have shown us in the past: this review is just about our most recent purchase.
We ordered a bed for our toddler in late July; a simple full-​size mattress set and wooden frame. They said it would take about 2 weeks to arrive. We bought it on the credit extended by Foothill Mattress, and one month later when we got our first bill, the bed hadn’t even been delivered yet. When they finally called to set up our delivery date for THE LAST WEEK IN AUGUST my wife asked why it took so long, and expressed our dissatisfaction with the poor service we’d received from them lately. The owner, Betty (the mom), argued with my wife saying it hadn’t been 4 weeks yet. Well first off, it should only have been 2 weeks, but second off it HAD been more than 4 weeks, which my wife pointed out to her by using this wacky new invention called a calendar. At this point, Betty took a turn for the weird, and said to my wife «I remember you from the restaurant you worked at years ago, and you knew me and my husband before he died so I always give you a huge discount» (really, who says that to a customer, and why?!?). Totally unprofessional. Plus she’s only sold us two out of the FIVE beds we’ve purchased from them, and her discount is certainly not anything that we either expected or asked for. My wife told her that, and brought the conversation back to when the bed would be delivered. Betty said it would be there the next Wednesday, between 10 and 4 (seriously, a 6-​hour window for a bed delivery in a tiny town like Grass Valley is RIDICULOUS).
So, the day before the delivery, we get a call from Betty at Foothill Mattress asking if we can change the delivery date to Thursday. Uhm, NO, we can’t. My wife and I both work full-​time, and we had to tweak our schedules to make that Wednesday do-​able, it’s not like we can just sit around the house for 6 hours at a time during work hours whenever we want. So Thursday was out of the question for us. When we told her that, the level of unprofessionalism dropped lower than I ever could have imagined. Betty said that the reason they needed to move the delivery date is because their delivery driver’s girlfriend was in the hospital because a CYST HAD BURST ON HER UTERUS. Really? We don’t need to know that, and I bet their driver DIDN’T WANT US TO KNOW THAT EITHER. So the guilt trip continues with «but I guess if you’re *that* dissatisfied we can make him deliver it to you Wednesday even though his girlfriend is in the hospital…» Sorry, we’re empathetic people and all, but trying to guilt-​trip your customer like that is pure BS. Sorry about dude’s girlfriend, but we can’t re-​arrange our time off on such short notice so yeah, please deliver it on Wednesday as promised, and remember that it’s already 2 weeks late. I don’t understand why that guy would have to drive, anyway. Is it really that hard to have one of the other employees drive the truck? It’s just a glorified U-​Haul truck in essence, I’m sure that anyone could have driven it; it didn’t need to be the employee who was going through a familiy crisis. Give him the day off for cryin’ out loud, as any good business owner should, and make a different employee do it or hire a temp for the day.
I wish that was the end of the story; but it isn’t. 2 weeks in to having the bed, a 3 inch section of the side rail splits, leaving jagged nasty slivers of wood and paint where they can stab my 3 year old daughter. I immediately break the splinters off and sand the rail, but a couple of days later it happens again. Now, my kid only weighs thirty-​some odd pounds, so either the frame is a complete piece of junk or the rail is defective. I called and spoke to David, who said they will replace the rail at no cost — but of course it will be at least 2 weeks until it gets here. I told him that I would be sanding it again and applying masking tape so she can’t get hurt, and it better not affect the warranty replacement. He assured me it would not. I will update this review once the new rail finally arrives. If I were a betting man, I’d say it sure as heck won’t likely be within that 2 week timeframe… and we’ll see if that one holds up any better.
I hate writing this, because Betty really used to run a nice shop; but times have changed and the quality as well as the customer service have really gone down the toilet here.
TL;DR — Avoid this place like the plague. Sleep on the floor if you can’t afford a bed from anywhere else.

My husband and I ordered our queen-​sized mattress on a Saturday, and it was delivered on Monday. Betty was pleasant, and we enjoyed doing business with her. We will definitely be shopping here again.

We bought a mattress set. It turned out it was not in stock as we’d been told but we received a perfectly fine floor model as a loaner. They delivered the right one when it arrived, and were very pleasant and professional. We would shop there again.

Just came across this page by accident. Based on the reviews, nothing has changed. We ordered a custom mid sized sleeper sofa (and 2 yards of matching cloth in case we had damage to the sofa) as we had guests arriving. The sofa was delayed and when it arrived, it was full sized and didn’t come with the cloth. We took it even though it blocked part of our sliding door (it was too big for the room) as our guests were arriving in 2 days. Naturally, our 5 year old found a pair of scissors while my wife was sewing and cut the arm… and naturally we had no replacement cloth. I’m surprised these people are still in business.

I would’ve given no stars if it were an option.
In March 2011 we bought a mattress at Foothill Mattress that began to break down two months later. I spoke with a man there who gave me a terrible attitude because I criticized the service of the saleswoman. (The saleswoman was his mother.)
We learned we should have purchased a box spring set to go with the mattress. We didn’t know an old box spring would affect the life of the mattress so drastically. We were never told by the saleswoman/​mother/​owner when we mentioned the age of our current set.
After quite a bit of back and forth, he told me it’s very difficult to replace a mattress under warranty. I felt I was being discouraged from doing that. We were offered $ 100 off a box spring or to put a piece of plywood under the mattress. We chose the plywood because it meant we didn’t have to do further business with Foothill and could buy a mattress elsewhere.
As someone who is employed by a locally owned business, I understand how important it is to keep customers happy, returning and spreading positive experiences by word-​of-​mouth.
When I hear someone talking about mattress shopping, I always recommend they steer clear of Foothill Mattress. Between the lack of information when we were shopping and the follow up customer service when we had a problem, the service was seriously lacking at Foothill. We will not be back.

It is very similar to what we are going through right now. We purchased a Cal King Sleigh Bed paid in full on 2;182 012. We were told it would take a week to order. What Betty didn’t telk us is that she would sit on our money for a week then order it. 5 weeks later the bed arrives with a busted foot board. Then she tells me it will take 1 week to order a new one. 2 weeks go by I call & her son David answers the phone i asked where the footboard is and he snaps at me with «What do you think were doing here». Finally the bed arrives Roy sets it up Wednesday March 21^st. Sunday March 25^th I sit down on my side of the bed to take my socks off and the side board where the footboard connects broke the bed collapses. I call Foothill Mattress first thing Monday morning after several hours Betty calls me back I explian what happened. She offers a refund which is a wise thing to do. Betty tells me to call her on Friday March 30^th today. I go in to talk to her and she can’t find a copy of there receipt so she makes a copy of mine. Then she writes my cc# on a post-​it. Then looks at her calendar and says Wednesday between 11am & 1pm is the earlieast I can get out to get it back does that work for you? I said no it doesn’t work for me were sleeping on the floor now because we have a busted bed in the middle of our room & you ask me is that a problem. To Say I’m Pissed off is an understatement.

We wanted to shop local and spent a lot of money at this businesses. The customer service is horrible and it took months to get our product. I would never ever recommend this business and recommend you take your business elsewhere.