Rite Aid

I thought id try out Rite Aid since they were closer to my work but am regretting it now. I have never been to a pharmacy that takes sooooo long to re fill your medication. The first time I requested my medication I was told it would be ready the same day soo I waited til the next day to pick up on my way home, waited in a long line to be told they were still being worked on? ok, so I just thought mabey because it was new, No almost everytime I have picked up my prescription since I am told there working on it and will be an hour and I request it 1 – 2 days in advance?? dont understand why other pharmacy will have it ready in 15min to 30 min max??.my Dr office just opened a pharmacy and I am gonna transfer because this place is terrible.

couldn’t give me a quote on eye drops. glitch in computer. after reading the reviews. i have to agree.

I have never been to the pharmacy section but this review is for the store in general. Always helpful friendly staff. Store is always organized and clean. Never a long wait in line. Good sale prices.

prescription was called in by Doc in the morning and in the evening was still not filled. would not tell me why and then signals next person to come up to counter. sending me away. called this morning no one answered then hung up on. so corporate don’t tell me to give you a call. JUST FIX THIS !!!

Every time I’ve had a prescription call in here I’ve regretted it. Errors in filling the prescriptions and the length of time that it takes to fill prescriptions are he reasons I will NEVER have my prescriptions filled here again.

This review is for the pharmacy side:
The only good thing about this place is the people are nice. Otherwise, stay away. Far away. If you find your time at all valuable, do not go here.
After calling to have a prescription refilled, they said it would be available for pickup. After waiting in line 30 minutes (this is normal here, they hardly staff the registers), and getting home, they didn’t even include the prescription that was called about or mention not putting it in there.
So, back we go a few days later. Surely it should be ready. Get there at 9am as they open, someone already there waiting as well. They spend over 10 minutes just getting the registers ready. The lines building up. 15 minutes go by, they choose to help someone who just shows up in their car instead of everyone waiting in person. Still waiting. People in line grumbling. Finally after 20 minutes, they help the first customer. It’s my turn, they say its not filled. Ok fine, I’ll wait. Then another 5 mins and they say oh we’re out of stock on this and can’t fill it, that’s why it was never given to you. Great. So it took all this to find out why an important med wasn’t given to us and we were in no way communicated to, and put into a dangerous situation.
Never going back here again unless things somehow improve. They waste everyone’s time with long lines and 1 person at the cashier. It’s like this every single time I’ve gone, and they show no interest in improving it.

Been trying to call ALL MORNING but NO ONE IS ANSWERING THEIR PHONE. First of all, the only phone they give is the 530−273−7399 # so even if I wanted to try and reach another department I couldn’t. Secondly, I attempted to call the corporate offices to let them know of the situation and (after being prompted by robot lady who doesn’t understand a word you’re saying) was on hold for 20 minutes. Realizing no one at Rite-​Aid is interested in answering my call I hung up. Hopefully my sick child will get his medicine sometime today.

Seems my last interview prompted Rite-​Aid asking I call them –or chat-​live, to hopefully resolve problems. If you ave high blood pressure, you’re short on time, or have a hole in the roof that needs fixing right away, I suggest do not go this route. It was frustrating enough to make a Buddhist slap his teacher. Just get a hold of the Board of Directors contact, save your sanity.
Now, I went back in to get my last meds, drank Comfrey tea & listened to George Harrison in preparation. I had called to see if they were ready, woman answered & said needed prior authorizations again. I called my Doc, later I get an automated RA call that prescriptions ready. So I drive in, full of renewed hope, wrapped in saffron robe.
They find one med, charging full-​price –again have to remind them of my insurance (even though previous charges for same med & insurance info is right on their screen!!!) So I am asked to wait while it is relabled/​priced. The tea is wearing off, but I feel for the cashier who has to bear the customers re the maelstrom behind her — I share more love & peace, and thank her for doing a near impossible job.
I risk material life and ask about my other med –where is that? 20 more mins searching only to find they don’t have it. But here is where this particular Rite-​Aid falls down w utter consistency: I have to ask «well… going to order?» Sure, they say. «When?» Um, tomorrow. «Ready to pick-​up tomorrow?» Um, oh sure, in the afternoon most likely. Why am I having to prompt every obvious question?
Fast forward next day. I get a call from the (lead?) pharmacist, I guess from my oh-​so successful pass-​off from that Chat-​line I foolishly participated in prior. Best I could understand him is his name is something’ like Jay P –I have to ask who he is and concerning –he barely articulates, has me repeat my whole spiel from last nite, tho I asked the Chat-​Lady to cc the exchange and points therein. Well fellow Doctor Jay pharmacist must do this lots, ‘cuz all he seems he has to do is say «okay, okay, okay», in a ‘dull uninterested auto-​tone lack of interest manner’ (to what are systemic breakdowns in the pharmacy!). Hey, to the level of recalcitrance he’d make doctor in that dept for sure. Anyway, he didn’t even tell me whether the my other med was ordered, or had come in or possibly filled. I call back after a hot bath w soothing salts, ask another pharmacist to PLEASE call when it is filled; answer: «oh, this after noon sir’.
Yea, they didn’t call. 5 stars for consistency !!!
Listen, I have used other Rite-​Aids where they get to know you and do all and more, time and time again.
Listen, we’re asking for a plain decent level of–
competency
conscientiousness &
consideration.
Rite-​Aid Grass Valley is fried & givin’ up. This makes everybody else (valuable customers) have to put the fires out at the wrong end. Bless my incense-​induced calm I use in preparation now. (plus the extra time to go meditate afterward).

I have been using Rite Aid pharmacy for some time. When I first started going, it was a nightmare! I had a pretty frustrating issue when my prescription had been called in by my doctor, but they would not release it to me because they said it was a 30 day cycle. Problem was that the day that I dropped it off, I was out of my medication. The girls don’t take into consideration that there were 31 days in the particular month. They refused to actually look at my history.
They don’t look at the calendar to see the actual number of days in each month. I hated it!
JP is nothing short of amazing. He works so hard. He has a positive attitude, he is honest, and you can see he loves what he does. He always takes his time and explains any issues that may come up. If JP left, I would follow him.
The store has been remodeled and it looks great!

I’ve been using this pharmacy for over 6 months now, and my experience has improved drastically. The pharmacy staff is always very nice and helpful. The customer service at the front end is very good as well, the cashiers are always friendly. I always find what I need at this location.

The only reason I go here is because they’re a GNC supplier. Their customer service is atrocious and their floor managers are rude. It’s really frustrating seeing a corporate store run so poorly. I would stay away at all costs unless you are trying to test your patience. I don’t know if this is a chronic issue with all Rite Aid stores or if this location is just particularly sucky. Wear sweatpants and bring your bad attitude (you might get an application for manager).

Very slow and never have prescriptions ready when they tell you they will be.