Molly Maid

The service is consistent, and the ladies do a good job!

Not a cleaning company for those people who know what truly a deep cleaning really is. Dust was left everywhere and floors still dirty. Even broke something in my daughter’s bedroom and didn’t say anything. I took photos as soon as I came home and inspected the work. I even made them come back a second time to redo my blinds and fans because they weren’t touched! (Still a bad job) I’m in the process of asking for my $ 451 back for my unclean cleaning services. 5.5 hours for what???

They were able to come in at a short notice. I had them use a non toxic cleaner since I have a 4 month old in the home and it did not compromise the quality of their cleaning. I am very happy with their service.

I have not had a cleaning by this service, I am writing a review because I called the Grayslake, I’ll. Location to have them come out and clean my fathers apartment for him while he is in the hospital. I’ve cleaned for him many times, he just isnt clean, so I figured hiring MM to do a monthly clean would be great for him!
I was unable to speak with a live person when I called the local location, I phoned a second time and was given prompts. After holding I was connected with Justin! I did not like this guys tone at all! He also claimed that MM does not do any cleans in Waukegan, I’ll.
I told him that this was not true because this same location has a worker that resides down the street from my father! She takes the MM vehicle home all the time and informed me and a friend that they do clean in this area and how it would be cool to clean so close to home since they get sent out all over.
Justine did not know his job, having to put me on hold and call other centers claiming they dont service the 60 085 zip code! He gave me the Lake Bluff #, I called them and got their voice mail as well. Perhaps I’m better off cleaning my fathers place on my own!

I used Molly Maid over seven years ago for a move-​in deep cleaning. The house was new construction, so it needed a deep cleaning to clean up dust and debris from the hardwood floors, drywall, etc. The house was empty, by the way.
I was home during some of the cleaning and could not believe how they «cleaned.» I would call it very much surface cleaning, meaning they try to make things sparkle, but they are still dirty. When they were cleaning the floors, they kind of just brushed the mop over the floor and didn’t put any elbow grease into it. So, of course, it was still filthy!
I am disgusted at the job they did. I had to take a day off of work to clean it myself because I actually know how to clean. All I wanted was a headache-​free move.
I paid around $ 300 for nothing, and seven years later, this ordeal still infuriates me!!!
It’s a shame too because I currently have a regular service and they lost thousands of dollars over the years in new business.
Stay away!

We had a gift certificate to Molly Maids. We had them come in before we put our house on the market. We were dissatisfied with the cleaning and the service that was provided. We had also ask that they take no more then 2:30 hours in the clean. They went longer then that, but of course we did not know since, they do not leave a bill or send a bill in the mail you just have to wait till the credit card is already charged. To me this is very flawed, they could at least do an electronic bill. The day after we called to complain about dust and dirt that we found around the house that was suppose to be clean, but we needed to take care of it asap so we just cleaned it ourselves. We just received the charges this week and we were over charged for what the rate we were quoted for, and we were told that we had never contacted them. I would strongly urge you to use another service.

A Big Thank You to Carol and her staff for saving me! I recently moved here from Florida to find the home Previously Rented by Pigs that destroyed the home. It was So Overwhelming when I walked in that door, I was brought to tears! So I called Carol at Molly Maids for help. By the time these girls were done I had tears of Joy! They cleaned all the appliances, inside and out, the cabinets, inside and out, the bathroom and dusted all the corners, vents and ceiling fans. The kitchen and bath went from such a horrific greasy mess to spotless in a matter of 2.5 hours! THANK YOU Carol and Staff for ALL you did for me!!!

Wow! We hired Molly Maids to do a much needed post move out clean up at our home and the results were fantastic! Two young ladies, Naomi and I can’t remember the other lady’s name (sorry!) are truly hard workers, never saw them take a break in 7 hours and hit every nook and cranny! We could not be happier and will definitely use their services in our new home. The office staff were very informative and it was easy to schedule. The price was very fair as well. Call them, you won’t be disappointed!

I am compelled to write a review for Carol and the staff here. I live in California and was looking for someone to clean our family cottage in McHenry. Not only did they find staff to go out last minute, they dealt with a dirty seasonal cottage making it look the best it has in years! Several hiccups and yet each call was as pleasant as the first. Thank you ladies!

Great service! Thank you for being so accommodating with my schedule and not to mention affordable! :-)

We’ve been using Molly maids for about a year. We love them! They are dependable, and do a great job every time for us. If we are ever unhappy, they are responsive and want to fix it immediately. For example, my stainless fridge was streaky after they left. I emailed the office and they offered to come back out. That wasn’t necessary to me, but they did make sure on the next visit that it wasn’t a problem. It’s so nice to come home to a clean house! Thanks!!!
P. S.–Hello to Margarita and Crew! You guys are awesome!

Molly Maid is wonderful. Great customer service and great cleaning! They are exceptional in getting the job done and are very efficient. Highly recommended!

After having Molly Maid clean my home a couple of times, I am completely satisfied and would highly recommend them! Noemi, one of our cleaning girls, is so polite, respectful of my home, and most of all, thorough with her cleaning. They come in ready to work and don’t stop until they are done and I am are completely satisfied. :) Sally, in the office, was wonderful when helping me decide what cleaning plan worked for me. She is so personable and even came by my house during the first cleaning to make sure everything was what I expected… great customer service! I would recommend Molly Maid to anyone wanting their house cleaned, as well as wanting the job done well and in a timely manner!

I have been using Molly Maid services since 2009. They come every two weeks and make my house livable! I have a great team and alway find the office people to be helpful and courteous when I have to change dates of service or something. They have the key to my front door, come in, do their job and leave using their own supplies. I’m often home while they are working, but when I’m not, I know that my home will be well taken care of. I now like my house again because it was almost impossible for me to get my whole house clean in one day. I have 4 bedrooms and 2−½ bathrooms. It’s a pretty big house. While no service can be expected to do the job you would do yourself, they get the routine dusting, vacuuming, hard floors, and bathrooms clean so I can concentrate on doing other things in my home.

The cleaning was fine. A few spots got missed, but I’m not sure it’s possible for all spots to be clean at the same time. I think that’s a law of physics.
But here’s the thing. I called and made an afternoon appointment for a couple days later. I was told I would get a call on the morning of, to tell me the exact time, which would be between 11:30 a.m. and 3 p.m. So, cool. But by 11, I still hadn’t gotten a call. I was thinking about calling, when there was a knock at the door. Before I had time to put the computer on the table, they walked right in. Just walked in! So, no call. Came early. And just walked in. Those things annoy me. Seriously. That’s the stuff that really drives me nuts.

My mom has been using Molly Maids since 2001 and always bragging about her clean house! I finally took her advice and called them, they immediately set up an appointment for the next day to come to my house and quote me a price. Jill was professional and down to earth. The price was great and i even got the same cleaning crew my mother has :) My house will be sparkling for the holidays without MY elbow grease! Highly recommend these guys!

Best house-​keeping service at a great rate!