Christian Brothers Automotive

My family and I have been so happy with our experience with Kevin Cronic and his staff at CBA! 5 stars for customer service and service work done on both our cars!

Over priced! I was quoted $ 1,400 for a tune up and blinker issues. I paid the inspection fee of $ 138, and took my car somewhere else. I got my problem fixed for less than $ 400. Being a single mom of two, I was very disappointed in this place of what they were trying to charge me. Do your research people. Just bc they say you should get something done, doesn’t mean you have too. Be smart ladies!

I stopped in last Thursday to ask for an estimate to replace the timing belt and water pump on my 2005 Solara since it has 96k+ miles on it. Found the estimate to be fair and reasonable for the work to be done. (I had researched pricing via the internet prior.) The service manager suggested I call and ‘schedule’ the work since it would take ‘about 5 or 6 hours.‘
Scheduled the work for Tuesday and dropped the car off Monday evening so they could get right on it Tuesday morning. Said they would ‘call if they ran into any issues or when it was ready.’ All day Tuesday — no call. I called at 4:30 Tuesday. Said it would be tomorrow (Wed.) morning before it was done. No call received by 3pm on Wed. so I ‘stopped in’ to see when it might be ready. Car had been finished for several hours and was sitting in the lot. No explanation for not calling. Paid the bill and got the keys to pick up later. While driving the car home (after CBA was closed) noticed A/​C which worked fine before was inoperative. Fan came on, but no compressor.
Back to CBA first thing Thurs. morning prepared for battle based on previous experiences with other repair shops and dealerships, BUT. .. not the case with Christian Brothers!
They were sincerely apologetic, took the car into the shop immediately to diagnose the A/​C issue, fixed the A/​C (a ‘loose ground wire’) in about an hour, and offered me a discount on a future service to compensate for the inconvenience of having to bring the car back! I politely declined the offer since they had already gone above and beyond what was necessary to make me a satisfied customer in this instance.
Bottom line: Mistakes happen in every type of business (as long as humans are involved) but business people who OWN their mistakes and make them right will survive the long haul. Christian Brothers Automotive, though not perfect, has integrity. I will give them my future business because they did the right thing in my case.
By the way, their shop, waiting area, and restroom is spotlessly clean compared to most others. There is NO stench of stale cigarettes, NO profanity, and no offensive music blaring. Very nice environment.