Henry’s Wrecker Service

First, the good. Fairfax PD showed up to my accident and called Henry’s, they showed up about 10 minutes later. The driver didn’t have the right rig for an AWD car, so he spent extra time setting up dollies to tow it to their lot. Had me off the side of the road in about 20 minutes, which isn’t bad considering the traffic.
Now for the rest of the review. I wish I could give them no stars.
My accident was on September 1^st, and my insurance adjuster authorized a tow to a bodyshop the NEXT day. I followed up with Henry’s about retrieving some personal items from the car, and was told I should hurry over as they were going to tow it. I wasn’t able to arrive before they closed, but I could see my car just inside the gate. Due to the holiday weekend, I waited until the 8^th to call the bodyshop to ask about retrieving my personal items. They told me Henry’s hadn’t delivered the car yet. So I called Henry’s and they told me my insurer hadn’t completed the paperwork properly, so I needed to drop by and fill out another release. I left work early and raced over to get this done. I was told it would be towed the following morning.
I called my bodyshop again on September 14^th and they told me they still hadn’t received the car from Henry’s. I called Henry’s back and the person in that trailer assured me it would be towed, and they’d already talked to my insurer. Their driver finally delivered my car to the bodyshop (2 weeks after they’d been authorized to do it), and lied to the bodyshop by saying I had the keys. I don’t have a spare set, and I hadn’t touched the keys since my accident, so the bodyshop had Henry’s driver check again. She claimed I had the keys and would be stopping by the bodyshop. The bodyshop sent someone out to get the odometer reading from my car the next morning, and he found the keys underneath the driver’s side floor mat. My floor mats anchor to the floor, so the keys had to be deliberately placed there. I called Henry’s about the «missing» keys (which they had the whole time) and for the near 3-​week delay, and their lot «manager» told me if I was so upset, I should sue. I called their headquarters and talked to the CMO, and he never did apologize for the wait, or for «losing» my keys. I talked to the bodyshop, and they said that Henry’s has a habit of delaying delivery so they can charge the insurance companies or owners storage fees.
Henry’s could not care less about customer service, even when they’re provided with evidence that they screwed up in the first place. Not one person at the lot, or their «corporate» office was helpful, and one even recommend I sue them for their failures of common courtesy. If you have a choice, go with any other towing company, because Henry’s is not interested at all in helping you out or doing their job.

I feel bad giving them one star only because I feel they deserve less. When I got into an accident the very first thing I did was call BLAIRS Towing because of they’re excellent service. Since the jackass passerby I told NOT to call police FOR THIS SPECIFIC REASON had only air between his ears, Henry’s wrecker service got there first so «technically» they had to take the tow. Might’ve been BS, police are known for that, but it happened anyway. This happened on a Saturday and fees were paid same day. I asked to have it towed out on a Sunday, but being a Sunday there weren’t any drivers that could do it. I didn’t want to pay to have it sit longer and based on the inconvenience they said it wasn’t a problem and they’d have it out the next morning. Subsequently I called at the agreed time and arrangements were made. The lady I talked to was straight out of a cartoon. I can only imagine her as some blonde high school dropout smacking gum with her feet on the desk in the trailer talking to me while simultaneuously playing a game on her cell phone. This was the level of professionalism I was dealing with. Oh, and this was after 3 different transfers telling people the exact same words. 10 hours later my shops wondering where the car is. This was a 60 mile tow. Turns out all the details were taken down but a call was never made so my car and my man at the shop both sat waiting. The car was damaged even more being taken there and I’m sure it’ll be in worse shape when it arrives. Under no circumstances should you ever give these people your business.
Edit: When they actually got around to doing the point-​to-​point tow they insisted we not pay beforehand and barely got ahold of the cardholder before bringing the vehicle back and effectively tripling the total price on top of another day of storage. It almost seemed deliberate. Cockroaches.

Terrible, terrible towing company. If you have a choice, do NOT use them. I was in an accident, and they towed my car. Unfortunately for me, my car is registered to my dad. They said that I couldn’t sign the release which would allow my insurance company to pick up my car from their lot… my dad had to do that, so he faxed them the release and told me to go get my stuff out of the car so the insurance company could get it from the lot. When I arrived, I couldn’t find the place. Turns out it is behind an auto body shop. It was a tiny, dilapidated white trailer which fits MAYBE 3 people, tops. I spoke to the man who was working at the time and he informed me that since the car is registered to my father, even though he already signed a release, he was the only one who could get my stuff out of my car. Of course they just want to keep the car there as long as possible because the longer it’s there, the more money they make. They better hope they never have to see me again.

They picked up my car with out of town plates, moved it to the opposing curb, then took a picture (while still attached to tow truck) of the car next to a yellow curb and towed my car at 3AM. I and others have parked in that spot with Maryland plates for almost a year with no incident, as there is no yellow curb.
The picture they’re using for evidence only shows the front 12 inches of the car and a yellow curb, and you can tell that the back end of the car is off the ground. Basically, they are planting cars on yellow curbs to steal your money. The «woman» at the tow yard was rude as crap even after the police got there. The police officer said the place is shady and that they’ve been called out a bunch of times for similar reasons.
Call Consumer Affairs @ 2 407 773 636 to report these criminals. Let’s stand up to these fake thugs and take back Montgomery County. You can only treat people like this for so long before something really bad happens.

If I could give them minus stars I would. These people are vultures. They lied to us twice, told us on Tuesday what the balence would be on wednesday to get our car. On Wednesday there was a mysterious $ 125.00 «administration» fee added because the car, they said, had been there three days. It had been there less then 48 hours. They also lied about not receiving a fax from fairfax county saying that our car was released. We had to have fairfax county call them. Then Henrys said we had to produce a current registration or a title. We called Fairfax county again and they said they had never heard of anyone needing this. So yet again Fairfax county had to call Henrys to say release the car. It was close to closing time. Henrys was trying to stall so that they could keep the car another day and add in another day of lot fee. These people would steal a kidney from their own Grandmother. Search the web for other reviews on this place. From what I read, we got off easy, they are souless predators.
OH and the guy kept on telling me to get back behind the gate like i was going to hit him or something. I am a 5’3″ fifty year old grandmother. This guy is a spinless wimp. Anyone who is so defensive without being threatened knows they are doing something very wrong.

In less than 15 minutes, the tow truck came.
Yup, I’m the a-​hole who called to have your car towed because you didn’t have a permit for my complex (despite signs all over the place) and I had to park my car 4 blocks away on the street because even our extended lot is full.