Ronco Irrigation Inc

I agree, with Jen W., Colleen M., and Jim P., the one-​star reviews and I would not give one star either, if possible. All is true. Truly, do yourselves a favor and look for companies that have excellent reviews, better prices and better customer service. We have been using Ronco over 25 years religiously having them maintain/​repair and open/​close our system and needless to say have spend thousands of dollars. Ronco has done the work on our system exclusively. The owners Mr. Hugh Boggs who started the business and his wife Barbara who answered and did the office work, were very lovely and the nicest folks. Over the past 10 years though, I am not sure if the business has been sold, and who the rude and most unprofessional people are who are working and managing it. I’d like to think they are not family members but I suspect the manager is. We’ve been treated rudely, more than once and exactly in the manner described by the reviewers above.
First of all, some of their technicians have come out and do not speak good English, or can explain the issue with spotty diagnosis at times and repeated calls to resolve issues. Their pricing structure is quite high too. Over the years, we have endured this because of the loyalty and trust in Mr. Boggs. No more and enough is enough!
For the first time now, we have decided to try to do a repair ourselves to raise a sprinkler head which is well below grade. Today I called to ask a simple question. All I wanted to know was in general terms if the part to raise it is called an extender. There’s plenty «how to» information on YouTube folks. It’s not rocket science. This person I was talking to who called himself the manager with «16 years of experience», began this truly rude interaction by answering the phone with a rude and abrupt «Ronco hold on». When he finally came to the phone, I identified myself by name as a long time customer, and told him the question in one sentence. He barely allowed me to talk telling he could not help me like he did the review Jim P., but I managed to tell him the name on the head which read «PGP», I told him that our system is extremely simple, (they installed the controller 25 years ago). In response he totally and aggressively blew me off making excuses about there’s many systems, heads, blah blah. I suggested that he might look in our file and I was sure the answer was there, though I knew he was blowing off. We only have one or possibly two types of sprinkler heads. He continued the rudeness now raising his voice and his tone. He told he they have 1,800 customers and asked me «do you see our trucks on the streets?» I repeatedly told him to lower his voice and be respectful, and he then denied he was loud or aggressive, in other words acting like a 10 year old. Really??? This guy is the manager? It was clear he was making excuses to blow me off and he absolutely had no interest in helping me. If he has this much experience surely he would know off the top of his head what a generic name might be for a part that extends the head to above grade particularly with all the specifics that I gave him (the age of the system, the brand of the heads and that it is very simple). All the rest of the stuff he was interjecting was excuses to get rid of me even making up that I wanted the problem diagnosed which was ABSOLUTELY not ture.
One time in 25 years we called with a simple question, over 25 years of loyalty, having spent thousands of dollars and he wanted to blow us off with his 1800 customers, his trucks on the streets and his 16 years of service treating us in a rude, disrespectful and dismissive manner. It is a great disappointment that Ronco has been reduced to this and considers this person worthy to be a manager! We are sick of it and never doing business with them again. I inform him that his new total is 1,799 customers.

One of my friends recommended Ronco Irrigation to me. She swears by Clint, the service technician. He came out to my house to swap out my backflow preventer, and did it very quickly. I was impressed. Scheduling with Mike was easy. He is always so polite and helpful.

I’ve used Ronco for many years. They’ve been wonderful. We’ve had to move the heads because of a newly graveled parking space; I’ve had problems of my own making with the timer; and each time they’ve come out quickly, fixed things with dispatch, and charged reasonably. Good company!

We also inherited Ronco when we bought our home that had an existing irrigation system. The technician Clint has always been great with every little problem we have had with our system. Our home was built in 1989 so most of our issues are due to age. The tech has always known how to accurately identify the issue and fixes it quickly. The cost for maintenance & repairs has been affordable. They also do our county required inspections and send the paperwork with out us asking. I really like the company and will continue to use them for our system as long as it is operational.

If ZERO stars was available, they’d deserve that rating. Ronco installed my system several years ago and it worked quite well until several sprinkler heads broke and were in need of replacement. I called them to schedule an appointment. The Ronco employee told me that he was not able to help me since he «was on the way out the door» (at 2:30 pm) and, anyway, they weren’t doing maintenance for new customers. I asked him how I could be a «new» customer since THEY installed my system. He snidely said that, since I hadn’t used them to perform routine maintenance every year that I was in every respect a new customer and would have to wait for weeks for any assistance. I was stunned and asked if perhaps I should use another company. The Ronco employee laughed and said, «Absolutely, that would be great» as he slammed the phone down.
Do yourself a favor and call another irrigation company to assist you.

My husband and I have had numerous terrible experiences with Ronco over the past six months. We inherited the company with our new house. Turning on our sprinkler this spring included a very expensive bill from RonCo for an incredibly simple replacement of a small coiled spring.
But the real trouble started when we tried to have our system tested and winterized this fall. We had three separate appointments due to failure to bring the right equipment, properly access the water source, inappropriately turning off the water, etc. For each appointment, either my husband had asked if we needed to be home, if both services could happen during the same appointment, if they needed access to the water source, etc. Every single time, through some Ronco error, the techs arrived unable to perform both very simple annual services.
I attempted to schedule a fourth winterization appointment a few weeks ago. I spoke with Mike. He was so incredibly rude, unprofessional and argumentative that I told him he was about to lose a customer. He called me a liar when I attempted to tell him our previous experiences with the company and interrupted me throughout. I reiterated that RonCo was about to lose a customer and he hung up. Congratulations, RonCo, you have lost a customer — at a home you have been servicing for a decade or more.
ETA: RonCo, if you truly cared about customer service, would you really take six months to address a comment/​experience like this? Also — I call BS. Someone was home for ALL of our scheduled appointments. Nice try, but you still suck.