PetSmart

I made an appointment ahead of time to have both of my dogs groomed, their shot records were sent in before hand and they have been groomed here many times before. When I arrived the girl stated they had not received the records from my vet. I gave her my vets phone number so she could verify not only that they had sent it but also that the dogs vaccinations were up to date. She got her manager to speak to the vet to verify the records. The vet informed them that both dogs were up to date and vaccinated.
However the manager did not like that my smaller dog has to be tiger tested because she is allergic to her vaccinations which go as extreme to close her throat. So she has to be put under and heavily dosed to get the proper vaccinations and gets them over a longer time span than the average dog. She gets tiger tested every year and is always up to date with vaccinations.
I should stop here to let you know that she has been coming to this pet smart for 2 years for grooming and we have never had an issue until today. The manager refused to let her stay, stating «it was against the law to not vaccinate my dog.» I informed him to call my vet that they would be happy to speak to him about how my dog is fully vaccinated. One of the other girls spoke to my vet in which they informed her of the condition and that she was fully up to date on all vaccinations. The manager continued to belittle me telling me it was against the law to not vaccinate my dog and against company policy and my vet clearly had no idea what they were talking about.
Petsmart’s own in house vet was telling them the records showed she was vaccinated and fully protected. However that did not matter to this manager. When I informed him that my dog goes there all of the time he informed me that he did not care and that it was clear their own company had been breaking «company policy» for years and that I was breaking the law.
I let him know that this condition has never stopped her from being able to do anything I do with her including flying. For the managers to just disregard the medical opinions not only of my own vet but also their in house vet is completely absurd to me. I was not aware that the managers of Petsmart also had veterinary degrees.
The other manager proceeded to let me know I could still leave my bigger dog their to be groomed however the little dog they would need additional paperwork beyond the vet letters, tiger testing records, and vaccination records. I’m not sure what else I could have possibly given them to prove my dog is fully vaccinated.
I informed her after being treated so poorly and made out to be a law breaking citizen I would not be allowing my animals to stay in their care at all for grooming and that I would not be returning to the store to even shop.
I just cannot believe that this type of behavior is ok let alone treating your customers like this, especially by both managers in the store. You could tell the girls at the front counter were embarrassed for their own establishment as they continuously apologized obviously recognizing my dogs and the fact I had been seeing these groomers for 2 years now.
I felt so belittled and discriminated against by these managers.

The employees suck. They gave me two… what I thought male fish and they both ended up having babies the next day I had them… worthless and uneducated.

Watched one of the groomers repeatedly yank and smack a dog around, while mine was getting it’s nails clipped. Another groomer was yelling and roughly handling another dog… I couldn’t believe they knew people were watching and still treated peoples pets this way!

I was going to take my dog here to get groomed but the girl I talked to on the phone to set up the appointment was SO rude to me. This has been twice now with the same girl that I don’t even know other than the fact she works at Petsmart. I’ve heard bad things about the groomers too. Never going here again. Even to shop. Not until they hire better people.