Beach Camera

I ordered a Quadcopter from Beach Camera through Amazon, it stated clearly that two day shipping with Amazon Prime was available. I selected that. When I checked on order status it had not even left the facility for two days. It is scheduled to arrive a week after I ordered it with two day shipping. I have contacted them and they said they don’t do two day shipping with Amazon but, there it is on the page
Note the two day shipping. So, apparently they are liars.

The absolute worst experience I have ever had with an online merchant. We bought a new Dell laptop through Amazon portal. It did not work properly. We followed procedure in packing materials and we paid for shipping to return it. We got it back today. Beach said my return was refused. Beach customer service representative first said return refused because I did not have authorization. When I pointed out that we did, in fact, follow authorization process described in box (through Amazon), customer representative then said that lack of authorization had nothing to do with it. They are now accusing me of removing the hard drive on the laptop before I returned it. I would not know how to remove a hard drive from a laptop if my life depended on it. Dishonorable. No one should trust this vendor. I will protest through Amazon, but others should not suffer being out $ 1,500 for a computer that does not work and a merchant that does not stand behind its products. Wish I had read Unilocal first. Customer Service rep said he had never had any other refused returns in the year he has worked there. I guess that was just another lie — seeing others posting here that they also got jerked around. These people are thieves.

Bought from them via Amazon. Insane! TV was defective (big white patch on the screen). They refused to return it because I didn’t have the orginal packaging. This requirement was not made clear at purchase time. I offered what I thought was 2 perfectly good solutions: Send me a new TV and I will return the defective one in that box OR I would have the TV packaged and sent to them from Fed Ex. We went back and forth while they ignored both proposals completly and finally they basically, but politely, told me to suck it up and take my complaint to to Samsung. Am in separate discussions with both Amazon and Am Ex (thank goodness for Am Ex!) to resolve this. Amazon is working with some shoddy sellers these days. You do not want to have to deal with these guys if your item is not 100% right.

Purchased canon EF-​S 24 mm f/2.8 stm, good initial experience, however the copy of lens I received was a bad copy from canon (noisy motor), spoke with rep on the phone regarding getting it exchanged for another copy, which they said no problem! After waiting for a week after mailing the lens back to them, received a notification today that refund has been processed. WHAT A HEADACHE! I wanted a exchange not refund, will be purchasing lens from amazon from now on, not worth the time and headache from this company.

This guys are Bullies! They will make you suffer if you buy online from them. Worst service ever in the world, it doesn’t matter if you buy via amazon or whatever, this guys are SCAMMERS and BULLIES. Is insulting. STAY AWAY!!!

I’ve seen the reviews and they seem pretty polarizing, mostly 1* and 5* and little in between. I will gladly leave 5* from a purhase over a year ago. I bought a Nikon camera (yes, a real camera) that came with a bag and a memory card.
A few weeks after I received it I couldn’t find the memory card, called them and said it must have been overlooked in packing. The rep (FTR, answered the phone quickly) said it should have been included and asked if I’d looked thoroughly. A thorough search was carried out said I. He said they’d ship a new card out. It arrived in a few days. All he asked was that if I should find the original card, to please send it back.
Of course a few days later I found the original card, mailed it back, and sent an apologetic E-​mail which they very understandingly answered.
My experience was professional, any interactions were prompt and courteous, and they were very concerned with making my experience a positive one. Well done guys and highly recommended!

Customer service sucks. I bought two laptops. Only one came with a battery. Customer service said they cannot send me a battery but acknowledges their fault. I was given one choice: return the laptop but pay for return shipping and I would lose the shipping charge it took for the laptop to get to my house. Summary: shoddy business, sneaky, unethical, and compensates for their business doing poorly by ripping off customers.
Will have to report to Better Business Bureau. Order: 107 – 9 856 673 – 5 022 650.

Be careful, this is a Bait & Switch Company!!! After much research, I ordered an advertised product, ION Tailgater IPA57 Bluetooth Speaker from Beach Camera. What they sent me was an ION Tailgater IPA77 Bluetooth Speaker, a much cheaper and inferior product. When I contacted them and asked them to please ship the item I had ordered and paid for, they told me I had to return the wrong item, get a full refund, and then re-​order the item I had originally ordered. I asked why they couldn’t just send what I had ordered and paid for, and they told me it was COMPANY POLICY. I’ve never heard of such a thing in a legitimate business. I returned the wrong item, and went to re-​order the item I had originally ordered, I found it was no long available! Imagine that! I don’t believe they had this item when I purchased it, and they sent an inferior model hoping I wouldn’t notice. I was never able to purchase the product I originally wanted and ordered, and now, it is no longer available anywhere at a reasonable price. If you order from this company, be warned… you may not get what you order. I didn’t.

NEVER AGAIN
I spoke to Josh about a return today. If you get to talk to Josh on a return, I’m very sorry.
I will never purchase anything from
simply because the interaction with Josh made me think of the next customer service rep I may talk to will be like Josh. He was short, unpleasant, and I felt defense before I could explain everything on my end.
WHAT HAPPENED
I made a purchase before a long vacation. The piece we got did not work for our camera. A customer service rep, Nancy, let us know we can exchange the piece for one that worked. If we didn’t get the piece in time (before we left) that we could call her again with no problem and we could extend our return time since we knew for certain it would be past the 45 days return.
We didn’t get the piece in time and upon our return from vacation, we called about 4 – 5 times with no response. Nancy was kind and patient when we first spoke to her but she never was available when we got back.
Today-​we got Josh.
Josh let us know sometimes customer services reps are busy, their voicemail get over filled, go on vacation or they no longer work there. And the best he could do is return our product with US paying the return shipping. We just wanted to get off the phone and get Beach Camera off our minds.
There are many other places to buy camera equipment, that’s the great news!

Scammers. Do not buy on

DO NOT buy refurbished items from this seller, Beach Camera. They sent me a refurbished lens that did not focus and suggested I contact Nikon to fix the problem. Their refurbished items are not checked to see if they work nor do they take responsibility for the product if it does not.

Scammers that don’t stand by the garbage products they sell, Bought a $ 3500 TV that blew up just over a year after I purchased it, they sent me a letter saying they would pay for the repairs or replace the TV. Then 2 days later changed their minds and told me too bad the 1 year warranty is up. Crap products (fell off the back of the truck or out of date items they got for next to nothing) sold as new top of the line electronics? You would be better off buying stuff out of the back of truck on the road side.

Ordered a weather radar through Amazon as gift for my Dad’s Birthday. The original battery didn’t work so he called Beach Camera to request a replacement. It took over 4 weeks to get a replacement and that battery didn’t work either. Now they want them to send the whole thing back, credit me the gift giver and then have me re-​order the product. Horrible customer service and will just deffer you to Amazon. In reading other reviews a company can easily be five stars when the product works fine. Its how a company acts when the product they are selling doesn’t work for the customer. That is the gauge to go by.

Fraudulent seller. First sent half the order and then tried to give a partial credit. Then tried blaming Amazon for not crediting me.
BEWARE! DO NOT BUY FROM HIM

I’ll dispense with the name calling, complaints about the store condition, people chewing food on the phone etc. and get right to the facts.
Beach Camera offering $ 9.99 4000MA power Urge Basic Power Pro (recharge batteries) that came in an email on Saturday night (3−7−15). Sunday morning (3−7−15) I fired up the computer and sent my order in for 3 batteries. I got a response indicating (essentially) that their «closed on Saturday» status was still in effect. Not more than 5 minutes later I again ordered the batteries and the order went through with a confirming email (also stating a later email would confirm the items were shipped). I was thrilled. I must have been one of the first people to get the order in for this item!
Nearly two weeks had gone by (the information stated 3 – 5 days for delivery, thus a delivery date no later than 3−14−15) and my wife contacted them (3−23−15). The person stated that they hadn’t received shipment until 3−16−15. So, by their account they were selling these batteries 9 days before they even had possession. 24 hours went by and there was no shipping confirmation. My wife called again (3−24−15) and was told the batteries would be sent by expedited shipping (2 – 3 days). That would have been a 3−26−15 or a 3−27−15 delivery. It is now 3−29−15 and still no shipping confirmation and no arrival of the batteries.
So let’s review:
A. 3−7−15 Beach Camera send an email advertizing the batteries.
B. 3−8−15 the batteries are ordered with a maximum stated 5 day shipping (should have been delivered by 3−13−15).
C. A 3−24−15 call to Beach Camera informs us the advertised 3−7−15 batteries weren’t even in their possession until 3−16−15.
D. The promised 3−24−15 shipping date was not honored and no confirming email was sent.
E. The re-​promised 3−25−15 shipping date and expedited shipping was not honored and again there was no confirming email of shipping.
F. It is now 3−29−15, 21 days from the date the order was placed and there is no shipping confirmation or arrival of the batteries.
G. (Update #1, the day after I wrote this review) My wife called beach Camera today (3−30−15) and this time she was told the batteries still haven’t arrived. This means they advertised the product for sale and 23 days later they still do not have the product in their possession.
And, what does this say about the person who said the batteries arrived on 3−16−15! And this same person said they would expedite the shipping. How can you say that when you do not have the items to ship???
H.(Update#2) 4−4−15. The batteries finally arrived 28 days after ordering them and 4 days after my wife and daughter left for Europe (the reason they were purchased). The expedited shipping Beach said they would use (because we had waited so long) was not done. It took 5 days (3−30−15 to 4−4−15) from the shipping notice until the arrival.
So, Mr. & Mrs. review reader, would you want to buy from a business that does this? You would have think by ordering these batteries 24 days before leaving on a trip they we would have had them by now — wouldn’t you. Well…, think again.
Who sells product they don’t possess on 3−8−15 (or at least state they are pre-​sale orders)? Who says they (now 3−24−15) have possession of batteries they revel later they don’t? Who promises expedited shipping (3−25−15) because of the long wait and then doesn’t? Beach Camera does, That’s who.
I’ve bought product from them before and my best recollection was that it went well. But in this case they REALLY dropped the ball.

Beach Camera rocks! I had ordered a used camera/​lens but it turns out they were out of stock. They offered to give me a deal on anything else I wanted to make up for their mistake. I chose to get the new one and they gave me a VERY handsome discount that was only a little bit more than the used I originally ordered! The discount was so generous that I honestly don’t think they made a profit on my order. The profit margin on cameras is only so much and I suspect they might not have even broke even! My new camera was shipped quickly and it was perfect.

They know their products and have good pricing on material they want to move. That’s all I care about. I use cameras as a means to provide a supplemental income and have fun doing it. By the time I am ready to purchase an item I’ve researched it and know exactly what I want. For me this place is perfect. For the novice who doesn’t know what they want or need they are extremely helpful. I’ve been in the store and waited while they explained each option to a new customer. At least one person is always on the phone in there. That’s how they make a living. If you want a glitzy shinny environment go down the road to a big box store and be ready to overspend for an older model. Beach sells on slim margins and I’d rather keep the money in my pocket than contribute to their building.

Horrible experience, and at Christmas! Shame on you Beach Camera.
I bought a Garmin Vivosmart from them via Amazon. The sealed package arrived from FedEx. We opened the package only to find a box from Garmin that had been torn open and, of course, no Vivosmart.
I filed a claim and after blaming both Amazon and FedEx they said they would «investigate» and get back to me in 7 to 9 days.
I contacted them 10 days later only to be told they had denied my claim. That’s it, just «no». They said if I don’t like it, take it up with Amazon, which I have done. I’m just praying Amazon comes through so my daughter can finally get her Christmas present.

I was trying to patronize a local business. Upon entering the store on Rt 22 I realzed the place was filthy. There was food takeout containers everywhere and the place smelled moldy. As I approached the counter, I noticed that the salesman was on the phone. He attempted to answer my question while carring on his personal phone call. I quickly understood that I was an interuption. I drove 15 minutesto Best Buy and efficiently completed my purchase.

Just recently, within the last month or so, I ordered an external hard drive from this company via Amazon. Their reviews were great, and the customers seemed pretty happy with what they got. WELL IT’S A TOTAL LIE!!!
For starters the package came about 3 days after I was told it was gonna come. Then since it was a birthday gift for my boyfriend he wanted a wireless external hard drive instead. So I started the return process, and let me tell you it has been the most difficult thing that I have ever dealt with from Amazon or any company for that matter.
I got the authorization code to ship the product back, and I paid the $ 12 for prior shipping and signature confirmation. After about 4 days of no response from them about my refund I wrote. That’s what started this HORRIBLE snowball. Every response I got from them was so animated or pre-​written. I heard from days that they were «investigating» the matter because they have not received the package to their warehouse, even though I have a signature from one of their employees confirming delivery.
I forwarded the information to their office, and still got the «were are looking into it». And this point it had been 5 business days of investigating and no refunding. So I ended up filing a AtoZ claim with Amazon.
Still another 3 days after filing the claim I FINALLY got a response that even though they could not local my return they were gonna refund my purchase, and give me $ 10 off my next purchase with them. Later that day I got a email from Amazon that they have cleared my refund of $ 10 and it will be credited to my account in 2 – 3 days. $ 10! the external hard drive cost me $ 70!!!
I called Amazon to straighten this out once and for all, plus sent them an email about how they shorted me BIG time!!! I finally got a response that they were clearly the rest of my refund of $ 59, still shorting me the $.99!!! WT… I am annoyed at this point. I am still not completed refunded after 2 weeks of returning an item. Plus I have asked 3 times to have a supervisor contact me and NEVER once did anyone call me from this business.
STAY AWAY!!! If you don’t stay away, at least you are fully warned.

I bought something from them on
(Cuisinart frozen yogurt machine). The machine was defected, and calling customer service had at least a 15 minute wait. Their customer service was very unprofessional the first time. She didn’t even take my info right. Second time it was ok, with a wait time of around 10 minutes+.
I wouldn’t repeat a buy from them on
for sure!