Centurylink

They stole 67.50 from me. I ordered the service. Tried to set it up and find out they don’t even have service in my area! I called and told them and they canceled. I kept getting bills for 67.50 and kept calling them. Each time they tell me it is taken care of. Then the collections agency gets involved and I was forced to pay it even though I never had the service. This company is horrible.

Nightmare … I moved and was not told it was 441.00 to move Internet and cable services.
Direct tv billed me 41.99 for NFL package and from July to September it has been 6 calls a month, 2 hours of calling.
Now all services are turned off because they insist I pay the 41.99 and it will be credited back to my account. Does this make sense?
I should not have to pay for someone else’s mistake
CANCELING SERVICE AND REPORTED TO THE BETTER BUSINESS BUREAU!

My experience with Century Link was a complete nightmare. I spent from 20 – 45 min. on hold EVERY TIME I called customer support. I wanted to use Century Link to save money and get rid of Cox. From the very first contact the service was sub par, the frustration at being on hold and being transferred to other departments was crazy. As it turned out, Cox is much higher quality!!! I cancelled Century Link… and even that was a complete pain. NOT worth trying to save a few dollars for the hassle of dealing with this inept company.
AVOID CENTURY LINK AT ALL COSTS!

If I could give them 0 stars I would. When I first got centurylink I thought they were the best. I was paying a good price for my internet & the speed was perfect. Couldn’t be happier. I had them for about 3 years. We decided to move & that’s where the trouble started. I wanted to just move my services & add directv. Simple… At least that’s what I thought & what I was told. Directv came the next day got all hooked up & good to go. Just in time for football season. I was told my internet was on & ready to go. For THREE (3) weeks I had no internet & had 5 new modems. Finally I demanded they get a tech out. They came out hooked it all up after going room to room to figure out where it could be contacted only to find out it was never activated & they kept placing new orders. After a month in a half got that all figured out. Thought I was out of the clear & bills are paid up & BOOM!!! I get sent a $ 498. Some change bill. Well they forgot to bill me my directv bill so they’re putting it on the new bill & plus because it’s late there is a late fee. They took off the late fee & some other stuff but still pretty high. Was put on a payment plan. Called up to let them know I needed an xtra day b/​c my husbands check was late they said okay next day it was shut off. They tell me to bad it’s not their fault I can’t pay my bills, I shouldn’t get stuff I can’t afford & yes I was told this by not 1 but 3 different customer service reps. Their CS is the worst. I ended up canceling them & the bill is now $ 698. I would rather pay a little more & get better CS then go thru cl. They are th WORST!!! Will NEVER go with them again!

Only chose them because they were my only option when signing up with dish.
Their customer service is horrible. I am always on hold for more than 10 – 15 mins at a time. They are slow and can barley understand them. The Internet service itself is crappy. I have signed up for the 20mgh the highest you can get and I still cannot Skype or stream tv shows without it pausing or buffering. I’m better going down the street to McDonald’s or Starbucks to get free internet.
By far the worst option I have ever had for Internet. Do your research before you have to use them.

Would prefer –5 stars, but they don’t allow that.
DO NOT USE CENTURYLINK! THEY ARE DISHONEST, RUDE, AND TREAT THEIR CUSTOMERS LIKE CHILDREN WHO ARE HAVING TROUBLE LEARNING!
I cancelled my services mid November because my apartment complex provides Internet now. I asked how much my last bill would be. I wanted to be prepared. I was told I needed to wait for a bill in the mail.
While checking accounts online, I checked CenturyLink’s out of habit. I saw that there was a bill of DOUBLE what I normally paid every month. I used their online chat option so I could do my work and get my problem resolved. The person on the other end was rude and treated me like I was a child who was having trouble learning how to tie my shoes. He told me that I had missed a payment and that was where the extra charge was from. We argued about that, since I was on their autopay system. He told me I needed to call since I didn’t seem to be able to understand. He also told me to wait for a bill in the mail and he couldn’t see if my card was on file.
The next CSR I spoke to said that you pay the month in advance. She said that the amount I was shown was not correct and they were fixing it. She explained that’s why they tell customer’s to wait for the bill in the mail. I asked her if she could see if my card was still on file and if they were planning on charging it for the final amount. She said that there was no way to see that information since the account was in the process of being cancelled.
I waited for the bill to come in the mail and paid it. Going over my bank statement, I noticed that CenturyLink had charged my card and cashed my check. This card charge was done 3 weeks after I cancelled services. I was on my lunch break when I noticed this, so I used their online chat system. It was 30 mins before someone got to me. I wanted email confirmation for the date my service was cancelled, email confirmation that my card was removed from their system, and a refund. Strangely enough, their system set up my final payment charge 3 days before my service cancelled. She couldn’t explain this to me. She also couldn’t tell me why I had previously been told to wait for a bill in the mail and she wasn’t sure why I was told that they didn’t know if my card was still on file, since she was looking at my card information. She did tell me that a refund check would arrive in about 2 weeks.
She told me that there was no need to remove it since I have a $ 0 balance. That should keep the card from being charged again. I told her that was not good enough, since my card was charged 3 weeks after service was cancelled and people in the company had lied to me before. She became rude and said that she had explained that charge had been prepared on a certain date. I asked how that is possible, since they couldn’t have known 3 days before I called to cancel that I was going to cancel. I was treated, again, like I was a child who was having trouble. I again told her I wanted my card information removed right away and I wanted email confirmation about when my service got cancelled that my card has been removed from their system. She told me to do that I would need to call and ask for a supervisor. I asked if she could relay the message to a supervisor to get this taken care of. She said she couldn’t do that.
So the next day, I called on my lunch and asked for a supervisor. The supervisor was even more rude and condescending than the rest of the staff. He said he could not send me an email of that nature because none exists. He felt the need to explain why my card was charged. He even claimed that his staff telling me to wait for a bill and pay at that time then charging my card was both legal and moral. He even had the gall to raise his voice when I argued with him.
I was able to leave work early enough to contact their corporate office. The number I found online directed me to a local store. So I called their support center once again, to ask to be transferred to their corporate office. The person who answered transferred me to another CSR. She promised that my card had been removed from their system. I explained that since I have never been told the same thing twice that her word meant less than nothing to me. She placed me on hold again while she tried to find someone who had the ability to send me a letter with the information I was requesting. She told me that they don’t have access Internet. I was on hold while she looked for someone who might be able to help. I’m sure it would’ve been longer, but their office closed and that means all their lines disconnect. Total hold time: 30 mins.
I called the next day, but it was Saturday. I ranted on their Facebook page about my horrible experience and how I would rather go without Internet instead of pay them again.
Monday I called in and was informed that their corporate office does not have inbound phones, so I need to write them a letter. He felt the need to rudely explain why my card was charged.

DO NOT bother with Centurylink– I can not tell you what a joke this company is. I ordered service in January from Chicago and set up for February in Tucson. I never got notice that there was an issue — and when I called March 3^rd was told they wouldn’t come out until March 10^th. I was supposed to have internet on Feb 26^th. UNBELIEVABLY TERRIBLE customer service. I don’t know who is running this company– NEVER have had problems with ANY utility or isp like Centurylink. Would hate to work there because they can’t answer any questions– just want to sell you more product. DO NOT use them — go to Cox, or Dish or whoever — ANY OTHER company. I cannot wait until my contract is up. 12 months for $ 29.95 is what they told me, but bill me an extra 99 cents for the helluvit I guess. that’s extra $ 11.88 a year to pay for zero customer service. — PLUS they told me my modem would be good when I was in Chicago– looked up the model and all — and then told me in Tucson I needed to rent one for $ 10 a month or buy one for $ 100 from them on the spot. What crooks.

Give 1 star only because there wasn’t a no star option. Paying for 12 Meg speed. Averaging 1.3 maybe a spike to 3 or 4 once in awhile. Called about it and was told to use less devices. Takes forever to watch a pay per view because it stops to buffer. … And buffer… and buffer. If you want to anything with IPads and Smart TVs. Stay away from Century Link.

Century Link has the worst customer service ever. Bought a «new» modem to increase streaming speed. Took 11 days to arrive from Phx! CL said 2 be home btwn 8 am & 5 for service person. Service person called at 3:40, I’ll B there in 40 minutes. Must have arrived around 4:45, phone dead & no internet. Service person did his thing outside but couldn’t bother to connect the modem becuz guess what, it arrived around 4:30 by UPS. We had to set up the modem that we paid for & now dealing with setting up our TV since I guess «service» people don’t do these sorts of things. After calling Century Link about this problem, the best they could do is «we charge to send a „service“ person out again, so best bet is do it yourself». Maybe the best I can do is pay my bill every 3 months. Better yet forget cable, dishes, and kill your TV.

7 fucking megabytes? Are you fucking kidding me? There are real cities in this world that have 100+mbps as the norm. 500+mbps even exists in some places and here we are with our whopping 7 fucking megabytes. Unfuckingbelievable. Worst part is these clowns charge and act like we have blazing fast speeds. What’s equally as pathetic is that the best and fastest ISP here is not much better. tucson… just a disappointment in every way.

Century Link is a crook and a waste of time!!! When I moved about 2 weeks ago, I had decided to set up a bundle with direct tv and century link for internet. I work from home so it was important to get service on ASAP in the new place. They couldn’t get someone out to flip the switch on for another six days. The guy from direct tv came out on a Saturday to set up the dish but apparently he couldn’t bc there’s a tree in my back yard. Completely fed up, and panicked bc of work, I called cox and received a great deal. On top of that, they sent a tech out the next day to set everything up.
I’ve had credit issues in the past so I had to pay a $ 50 deposit to set service up with century link. When I called to cancel, which was the day before the tech came out to turn services on, I was told I would get a full refund on the $ 50 once I sent the modem back. Well fast forward to this weekend and I receive a check for $ 28! I called them today on my lunch break and first the agent told me I only received a partial refund bc they hadn’t received the modem yet. When I questioned this, He transferred me to financial services. After going through the entire scenario, she tells me i need the «loyalty» department. I had to get back to work so I hung up. Called again after work and waited 50 minutes to get to the right department. When I did, I was blessed to work with a rude woman. She tried to tell me that I was billed for services used in the amount Of $ 19.95 plus tax. I asked her how it was possible for me to use the services when I cancelled it the day BEFORE it was turned on. She ignored the question and told me to expect a check in the next 2 – 3 weeks. Funny how they charge the card immediately, but it’s going to take over a month to get a full refund!

this is the worst experience I have ever had. I may as well have thrown $ 300 in the trash. The service never worked. Every bill was wrong, and I had to pay them a «termination fee» Beware!

The other reviews are correct, Century Link is a joke. They are the biggest fish in the small pond, so that means no urgency on customer service. When I ordered, it was a week and a half before the install could take place. The kicker was they were going to show up between 8 am and 5 pm. Thanks for the nine hour window, how about a heads up call when the technician is on the way so I don’t have to waste a day. I have had problems with my online account because what ever phone number they have for the account is incorrect. Not a big deal until you are on the phone with customer service for a half an hour. The first part spent trying to talk to a human, the second part trying to talk to a human that speaks good English. I was also hung up on (Thanks «Omar»). The internet speeds are about half of what was ordered, and I got a notice in the mail my bill will be increasing. Doesn’t century link have those stupid commercials talking about how the bill won’t go up for five years? This place is a joke, if you can find something else, go their instead of this monopoly.

Warning!!! If you are desiring horrible service. Centurylink is your choice. We just set up their internet service. From the very beginning speeds have been slow. However yesterday I wasn’t even able to post to my online classroom because speeds were so slow. So, I contacted their technical support. After over 30 minutes on the phone they diagnosed that we have a problem and someone would have to come out to our house. We were promised a service technician between 8:15 and 12:15. I waited until 11:15 and called to check on when I could expect someone. At that time I was told someone would be here between 1:13 and 2:45. I figure if they missed the morning appointment, that might mean they would not be here until as late as 5:00…or not at all. I am giving serious consideration to canceling our service. We have slow, unreliable internet.

Centurylink is perhaps one of the worst examples of customer service and transparency. Despite advertising a $ 20/​month service, our bill came to over $ 200. The company was completely apathetic to my complaints about the many hidden fees and false advertising. Within two weeks of the service, my internet frequently cut out or was unbearably slow. Never use this service!