AT&T

This store does not know how to effectively and efficiently serve customers. During my hour long wait I notice all of the employees help people transfer data from one phone to the next. On the surface nothing is wrong with this but once the transfer starts why are the employees just sitting with the employees as they watch the download take place!!! Why not help someone else while the downloads happens? The employee and the customer should not be staring at the progress bar on the phone like they are watching a football game. This is a waste of time and money for AT&T.

They need a lot more help. Was told the wait may take 12 – 20 minutes but ended up waiting over an hour. Service takes a long time.

In December, we went to this location to make a service change. We were specifically told that our iPhone was eligible for an upgrade in February, so we waited. I today went to another AT&T location and was told the upgrade was not available until October. The Greenbelt location lied.

Possibly the worst store ever. First, if your representative is Ashley, immediately ask to work with another associate. We brought an old phone into the store for activation. Instead of activating that number she ported our number to a phone that would not arrive for 2 months. She then told us we could just use a temp number or not have a phone for two months (which makes no sense). It took us two days, multiple trips and phone calls to get this stuff straight.
Drive the extra mile to avoid this place at all cost! If you must go, DO NOT USE ASHLEY.

The worst experience ever with customer service in my life. 5^th in line today for new iPhone 6 plus and they were all out when I got into the store. Then I had to look at a rep with terrible weave and tank top with tattoos and her panties showing!!! Just awful. Called the main office and one person said she wasn’t surprised at that store!!! IOMG…

This store needs more help for the amount of customers they get. Expect to be waiting for sometime if you come to this store.
I will say that once your helped they are very nice and are willing to help you with any questions no matter how stupid it might sound.
Thank You Lawrence for your patience and help.

I have to agree with the other person. How do you write a review of an AT&T store. It depends on who is there. But I have been to this location ½ a dozen times and they are always slow whereas other locations are more attentive.
The issue with fortune 500 companies and customer service is that they don’t have to be good. We just don’t go anywhere else.

I don’t really know how you review an AT&T store because I feel it just depends on who helps you that day.
But on my one experience here, I walked in and it took about 10 minutes for anyone to acknowledge my presence, but didn’t even ask if I needed help.
When I was finally helped, I was given very few options and almost like a «WELP! Too bad for you!» attitude about my lost phone. When I communicated what another AT&T rep told me, I was basically told that we were both wrong. I left the store with little help and got everything I asked for when I called national AT&T. I didn’t appreciate the service I received that visit.
But this is not an authorized dealer, it’s a full store if you need serious help with your phone or it needs to be repaired or sent in. I’m sure they can help you out here, although my needs weren’t met.