Quest Diagnostics

Turned in standing orders for periodic blood draws over time. 3^rd time in they claim to have no standing orders on file and now we have to wait while they call dr.

From reading these reviews it is fairly obvious that most people only post negative reviews. Trust me, I do so when appropriate. I have been going to this lab since it opened and have never had one problem at all. Yes, I likely had to wait 30 minutes one time as a walk in. I was there two months ago and again today. Both were walk-​ins and my wait was about 10 – 12 minutes each time. There is a fair amount of paperwork, so that does take time. It seems to take about 12 minutes to deal with each patient and I saw a total of four today. There were 2 – 3 phlebotomists back there today drawing blood. This was a Friday morning at about 8AM. I was handled promptly and efficiently at check-​in as were the others. Syndia drew my blood (all 5 vials) and was excellent in every way. I would say that my average wait for a doctor’s appointment must be 20 – 30 minutes. Where else can you just walk in the door and and have your blood drawn 15 minutes later? If it was actually 30 minutes would it be that big of a deal? How long do you wait for a drive in oil change? I do have to admit that there is something about the setting that makes people impatient. You can see the looks on their faces. «Am I next?» Possibly it is the mixture of people who have appointments and those who do not. I tried to make an appointment online the morning of and there was nothing until 2PM. I had been fasting so just walked in as I always do. As to the comments about «people just walking around there, doing nothing» again I think you need to realize that there is quite a bit of paperwork that needs to be generated. Each vial has your name on it and which test will be performed on that sample. All of this takes time. Please try to be a bit patient here and do not get your «blood» up and slam this facility. There is not a receptionist sitting there all the time as she is performing other duties. This may add to people’s impatience. These are trained people trying to do a good job. Please do not insult them. My experiences there over at least 15 years have always been very positive. Thank you.

The worst place I have ever been, really. Always have one staff working and waiting period with or without appointment is a nightmare. The woman who usually works never acknowledges you. You are simply a ghost to her. She has no reaction to anything or anyone. Avoid this place if you want to save time and your frustration.

It’s like the seventh level of hell… And that’s only because I’m not the one who is sick. Do not come here unless you love to sit and wait… And wait… And wait…

I have an appointment but still waiting 20+ minutes to be seen. Good luck without an appointment! Very understaffed

This place is a disaster. I’ve come in at 11am fasting for a test and been called at 2:20PM in the afternoon. Never enough staff. Missed tests on the lab slip. And at no time when you call any of the locations can you speak to a real person. You are redirected to a voice prompt that goes on forever and in the end, announces it cannot let you speak to a representative… please try your call later. I spent 2 hours just trying to get a fax number for my MD to fax a lab slip to and still was not able to speak to a real person or get the fax number.

I waited 45 minutes before anybody even showed up at the front desk (they were there, but didn’t come out front to check in people) it was 11:30am! People were leaving after waiting too long with no one from Quest at the front desk. My doctor’s office did not indicate that I needed to fast. Had Quest checked me in and looked over my lab form I would not have wasted 45 minutes. I tried to make an appointment for the next day and was given a card to call an 800 online # to schedule. Pointless, as the automated service kept repeating the wrong info. I’m back again, on the following day, and 10 minutes before anyone appeared.
This lab appears to be poorly managed, poorly staffed, and not a place I’m comfortable having them take my blood.

I was helped by Clarissa within a very reasonable time frame. I had come in as a walk in and had been expecting that there would be a wait. It wasn’t bad at all-​literally like 15 minutes. Clarissa was very pleasant and professional. I felt very taken care of. She swiftly answered every question I had and put me at ease. I have been here previously in April and was helped by Phadsam (spelling might be off) who was also very nice and skilled, She as well took great care of me. That time I needed blood titers for hospital volunteer clearance. I feel like the past reviews may have not considered that if you don’t have an appointment you may have to wait. That is not an unreasonable situation. The first time I came I had to wait about an hour maybe an hour and a half because appointments did show up but I was seen. And I just brought a book. No biggie. I was treated very well here and I was also friendly and courteous to them as well. That’s the way it should be. The staff here does a good job. I highly recommend this place of business.

I have had no problems getting blood drawn here. It is a convenient location near many of Marin’s doctor’s offices and is usually quicker than the Mill Valley office.

This place is very poorly run. Understaffed and the sestet of administering test is cumbersome. They need star to check people in and t=do the paper work them have other staff just do the tests. Them have the same person doing both which makes for a very slow, slow process. Inefficient

AVOID THIS PLACE AT ALL COSTS!
The service is awful, the employees are rude and amazingly unhelpful. It didn’t matter that I had been waiting 30 minutes and signed in, when someone with an appointment shows up they go right ahead of you. I’m not really sure what the point of the sign in sheet is. What makes matters works is they lost parts of my medical work and failed to do others. Now I’m here for a repeat performance.
AVOID THIS PLACE AT ALL COSTS!

They took 40 minutes and two people to draw blood. The two ladies spoke their own language I did not understand. They were unable to us the scale properly for my weight without my help. When the lady finally got the blood sample she said it took so long due to my nervousness. Real unprofessional behavior.

Truly awful, try to avoid. Unfortunately for me, it was the only Quest nearby with Saturday hours. Was ignored for 10 minutes as I stood at reception area, until I interrupted the phlebotomist making a photocopy in front of me while trying to ignore me standing there. Finally determined that the sign-​in sheet facing away from me was the process for getting checked in.
Extremely slow — waited 40 minutes while they saw TWO people ahead of me. Then the phlebotomist was truly awful — couldn’t find my vein in one arm, hurt/​bruised the other. She wouldn’t let go of the needle so was changing tubes one-​handed (not necessary), nor would she take off the tourniquet (also unnessary, and uncomfortable).
Slow, rude, and incompetent. Could it get any worse?

the absolute worst experience of my life by a medical facility. the «lady» supervising the waiting list was simply awful. she called me names while in her «care» in the blood drawing room. absolutely worst employee ever. i would never go back there.
when i finally left the back, two ladies separately told me that the lady was being a «bi**h» to me and they were sorry to see that!
Went back to show my confirmation email of the 11:10 appointment. Apparently, it goes straight to your junk mail, so be careful or all hell will break loose if you don’t bring that paper.
There is one very sweet gentleman that works there. I would go back there only if he stuck around. He is the saving grace of that facility.

I schedule a 10 am appointment to have blood work done. When I arrived, the place was full of people who had not scheduled appointments and were walk-​ins (the sign-​in sheet indicates who has and has not schedule an appointment). I arrived 10 min before 10 am and as of 10:30 I still have not been called back. It would be nice if they informed you that despite making an appointment you have to wait with the rest of the walk-​ins.
The funny thing is, I am using the time I have been waiting to write this negative review.

This place is slow and their expertise in conducting tests (eg the basics, drawing your blood) is not like anything I’ve ever experienced. I had an extensive set of blood work done here. It is no joke when you have multiple needles sticking in you hand (at various angles) and arm while multiple techs try to take blood.
I’ll not be returning. Sorry to be so frank, but that’s the way it was.

An hour and a half to pee in a cup.
Way understaffed, unorganized, and completely oblivous as to how to do anything. Including drawing blood (there were several in front of me waiting).
Avoid waiting and make an appointment online. I could not, since I wasn’t expecting to have to do this after my interview. But hey, I got a job now!

My summary: I have been coming here for years and have never had a «good» visit. There is always some sort of rudeness, ineptitude or inappropriate behavior. I went there yesterday and was treated horribly.
My details: I have blood drawn about 4 – 6 times per year. A few years back, this Quest (in Greenbrae) had two men working here. They were obnoxious in the «player» sense. One of them flirted outrageously with me and I felt very uncomfortable and unsafe. He asked me out on several occasions and I couldn’t wait to get the heck out of there. Consequently, I was afraid to get my blood drawn.
Skip to this last week. I called during business hours and no one answered. Left a message asking them to call me to verify that my physician in Los Angeles had faxed my orders. I didn’t want to fast and drive two hours roundtrip for nothing. Never received a call. I made an appointment on line for two days later. I showed up on time and was greeted by a very unhappy and rude young woman. (Perhaps it is the Jessica that the first reviewer speaks of.) She doesn’t smile and her eyes are filled with disdain and boredom. Every step of my procedure from signing-​in to the exchange of my insurance card to signing some forms were such a trial for this woman. I’ve hardly ever been treated so rudely. She treated me as if I were stupid. When she snapped at me for signing a form «before she was done explaining it» I snapped right back at her and told her I was smart enough to figure it out on my own, thank you. My physician is an attending at UCLA and is cutting edge, therefore he asks for «out of the box» tests. The girl complained that my doctor didn’t ask for things «in the boxes» and therefore she would have to type all the tests «individually.» I didn’t understand why she was telling me this. Finally figured out she was just COMPLAINING that it would require her extra work and gave me such a look of disdain I thought I would turn to stone. WHAT A LAZY SNOT !! Then she calls the other woman in the office over to ask a view questions about my tests and they start talking about them and laughing and shaking their heads and basically speculating that my tests are ridiculous. I felt embarrassed and I don’t know why. I’ve been sick for 20 years and finally found a doctor who thinks outside of the box who is healing me and these bitches are laughing at it. Both of these bitches at Quest are mean and nasty, although the one girl is the worst. She also did my blood work and she caused me severe pain. Instead of making sure the rubber armband was tied around my arm in a smooth fashion, she twisted it up so it CUT into my arm. It hurt really bad and my entire arm turned red because there was zero blood supply. She barked out orders to «close your fist» and «hold this cotton» like she was a Nazi.
By the time I left, I was really upset especially since I had fasted and I had no energy for my nerves to absorb the stress.
In the future, I will look for another place to get my blood drawn and I will also call into Quest headquarters and complain about these incompetent, ill-​mannered shrews.
LET ME STRESS, THAT THIS IS MORE THAN JUST IMPOLITE BEHAVIOR, THIS IS OFFENSIVE and while I was there I witnessed more of the same with other patients. Getting blood drawn is upsetting enough, and for many it has to do with illness. We don’t need these nasty, idiotic people making what is already an uncomfortable situation even worse.
JUST SAY NO TO QUEST DIAGNOSTICS IN GREENBRAE!!!
UPDATE AFTER THE BLOOD TEST: I travel to Los Angeles to see my physician and when we were looking through my blood work this morning, he was chagrined to find that one of the tests he ordered was NOT DONE. This was a really important blood marker because it is one of the things I am extremely deficient in. Very upsetting.

I guess the level of service here really varies depending on who’s working. The lady who assisted me was the only one in the office, so the unfortunate people who did not have an appointment (I made one in advance, which you can do online) were waiting for quite a while. That said, the woman who did the intake and phlebotomy on me was wonderful. Polite, gentle, thorough, pleasant.
This really makes me question Quest Diagnostics quality control, both of their staff and of their laboratories. I’ve been to another Quest location and had a horrible experience due to the ineptitude and rudeness of the staff. They either have very low standards, offer abysmal pay, or just don’t monitor their hires. Not exactly confidence-​inspiring.

After visiting my Dr. nearby I walked into an empty lobby. Thinking it may have been after closing (hours were noted on the door) I checked my phone to make sure I was arriving at a reasonable time. It was 4:30 and they closed at 5:00 PM.
Despite my smile and «hello» the woman at the front counter was expressionless and cold. I let her know I had two lab sheets and one of which was to draw blood and the other to both draw blood and pick up a prescription. I handed her both of the sheets so she could see for herself and help me choose the correct one. Evidently annoyed she handed back the one that included a prescription and made a rude comment about the lab offering blood draws and not prescriptions.
Sitting in the lobby I watched her be rude to two other customers that came in after me including an elderly woman who was being very sweet.
The lobby water dispenser was empty.
Though I thought she was only the receptionist she was also the woman to draw my blood. Calling me back — still not a smile or any hint of kindness — I took a seat in their back room. In my arms I held my 10 month old son, who would have been quite restless and noisy had I not been holding him. She abrasively swabbed my arm, stuck my vein with the needle, and then, completely inept, required me to use the hand I was holding my infant with to hold the cotton in place while she fumbled around to find a piece of tape.
After being pregnant two years in a row and having multiple blood draws at several other Quest locations and additional labs I have to say this was the least pleasant experience I’ve ever had. Having to return to another lab for my second blood draw and prescription the wonderful lady who helped me today was an angel compared to the mean flobotamist I encountered yesterday.
Luckily I don’t have any weird fear of needles but if you have the slightest apprehension about getting blood drawn make sure you ask the name of the person doing the work. If the young girl isn’t smiling or friendly and is named Jessica just say thanks and walk out the door. Marin General Hospital is around the corner and far more capable and kind. Trust me, you don’t want an easily avoidable bruise on your arm simply because someone doesn’t seem to like people nor their occupation.