Boston Store Department Stores

Recently, my husband and I purchased a new mattress and box spring set from Boston Store during their Ultimate Mattress sale. We had an absolutely wonderful experience from start to finish. Our salesperson, Lynn, was fantastic. She was very knowledgeable and never tried to pressure us into making a purchase. On the day that our bedding was delivered, everything went very smoothly. I received my 15 minute call ahead at work, as I had requested. The delivery men were super nice and professional. They worked quickly and efficiently. I was back to work in under a half hour. We would absolutely make another major purchase from Boston Store.

Great selection of clothing. The prices are great (if you go when they have their big sales otherwise they’re pretty expensive). The employees are very friendly and willing to help you find something and they are also willing to help you find the best coupon to use on your purchase. I went in with 3 different coupons and they told me how much each coupon would save me so that I could use the one that was the best.

One of many places I stopped at on my quest for a silver sweater for the MAM Ball, Boston Store was really disappointing! That is not their usual MO. I’ve always been able to find what I was looking for here. In fact, my mom always says, «If you can’t find what you’re looking for anywhere else, go to Boston Store». Now, specifically, she was referring to the time I needed to find just the right purse (and, BTW, her piece of advice still holds true in the case of purses!) but I thought that little nugget of advice would hold true with just about anything. Boy, was I wrong! I looked everywhere… misses department, fancy dresses, even the juniors department… nothing. So, I thought, maybe I should get a different dress. I started looking around. Um, Boston Store, I don’t know who your buyer is, but
1) Even though Spring is on the way, it is still February. Have some sweaters for all weather/​occasions, and not those bolero jacket/​shrug things!
2) It’s 2015. Can we stop with the jersey material gown dresses a la the television show Dynasty? You know, the ones with the fake gems and all the draping? I know we’re just little ol’ Milwaukee in the middle of the country, but we can do much better than that!
Dejected, I walked out into the mall to continue my quest.
I’ll be back someday, Boston Store, I hope you will be too.
16÷2015÷110

Love the store. Love the selection in my size. Was waiting in line to pay and the clerk was pushing their charge card to the lady in front of me. She must have said no four times. She just kept pushing. What about «NO «didn’t she understand?

Made my first trip here a week ago, last was last night. This store didn’t seem too bad, had never been here before and found out the hard way, their return policy SUCKS. Didn’t have the receipt for a gift, their policy is to return, minus 15% onto a merchandise card, as oppose to the card it was purchased on. Wow. Even Walmart has a better return policy. Won’t be shopping at any more Boston Stores.

THE COUPON THAT IS IMPOSSIBLE TO USE!
Generally I like the Boston Store, and each one of its confederate Bön-​Ton Banners. But Boston Store has fallen out of favor with me for a few reasons…
USELESS «RIGGED» COUPONS…
In return for my patronage, Boston Store sends out SEEMINGLY attractive coupons to show their appreciation for spending a certain amount in their stores over the recent weeks. My problem is that the coupons are confoundedly difficult to use! The Black Friday coupon was for $ 10 off a single item of $ 10 or more. WONDERFUL! But it could not be used with any other offer, and a long laundry list of exclusions applied. Since they put almost everything on sale, it was near impossible to find anything. You can’t use it if the item is: $ 9.99 or less (even if the regular price was $ 10), a leased department, yellow-​dot, clearance, fine jewelry, an electric/​electronic, ANY recognizable brand name, candy, food, coffee, fragrance, cosmetic, spa, and my personal favorite: the INCREDIBLE VALUE (and Boston Store’s marketing department is a bit conceited, because anything they buy in bulk is considered a «must purchase» item). The list goes on and on. I got tired of trying by the time I reached the register. Even the end cap crap at the cash wrap station didn’t qualify. When you DO find something to use the coupon on, the 25% off coupon they give anyone who is able to fog a mirror dwarfs the crappy free coupon. So, it goes unused.
Today, the same thing happened with a $ 15 off a $ 30 or more purchase. But since it was the «Friends and Family» 25% off everything with all of the same exclusions mentioned above, it was pointless. «Oh, sorry, the moon is in the seventh house and Jupiter is aligned with Mars, so you can’t use the coupon on THAT Item today.»
AT YOUR SERVICE…
That’s what the large oval sign above each register proclaims, but that isn’t what you get. On Black Friday, especially when you slap a 1 p.m. deadline on the best sale items, you need to bulk up your open registers. This means adding temporary cash stations to accommodate lines that snaked through the store. Ridiculous!
Furthermore, the holiday hires are snotty, curt, and make pointless corrections. Oftentimes they don’t know how to process a transaction, and will just stand there dumbfoundedly looking to you to solve the problem for them. I don’t have time to play «best suggestion» with their sales associates.
BRANDS THAT DON’T MAKE SENSE…
I don’t know who this Veronica (or Valerie, or Vanessa) Lyons is, but if Boston Store is going to hawk her line of rubbish, she better pull her act together. I’m not going to gift someone with a piece of cheaply made costume jewelry made from lucite gems that look like they were fished out of the «children’s treasure chest» as a reward for being brave at the dentist’s office. You can see glue on the product. Other house brands suck equally as much. Tom Bartlett? Sorry, but I don’t want a tie that looks like it was crafted from old theatre seat upholstery.
I’m not a label snob, I swear. But damn, Boston Store, have some self-​respect. And what’s with all the Sharper Image end caps EVERYWHERE? The brand has reincarnated itself as a «gadgetier» and everyone has jumped on the band wagon. It’s as if China ran out of places to ship their crap, so they just started stuffing Sharper Image boxes and relegated them to US department stores from coast to coast.
SPAMMING MY IN BOX…
Okay, yes, I signed up to get your offers. But I did NOT sign up for the incessant «reminders» (sometimes three per day) to use the damn things. One said something like «only three hours left!» This just reeks of desperation. It’s like the whore that waits outside at bar close hoping to get lucky.
NO GIFT WRAP…
Self-​explanatory. But at least sell some decent wrap. The «15 FT.» rolls you have for $ 2.99 are ass-​ugly by anyone’s standards.
OKAY, OKAY…
I’ve ripped on Boston Store enough. Like I said: I USUALLY like this store. It’s been since the Bön-​Ton takeover that I feel they’ve slipped. They did do one thing right and that was dumping that awful Finley Fine Jewelry and taking over that department themselves. MUCH BETTER! Kudos, on that one Boston Store.
Two AVERAGE stars for a chain that has stuck by Milwaukee. I’m sure I’ll love you again when the holidays are over. And you did renew your lease for the God-​foresaken Grand Avenue Mall location, heaven help you. Let’s both look for improvement as we usher in 2013.

Store was incredibly messy and fitting rooms were disgusting. Piles of clothes were on the floor. I don’t like to work that hard to get a bargain, Asked that a blouse I purchased be kept on the hanger, It was, put the hanger and all wAs balled up into a small bag.