AEIOU

I went here last year with my daughter after she was bit by a deer tick. It took me less than 20 minutes to be seen (it wasn’t busy) and the staff was very friendly and accepted my insurance (which was one of the masshealth plans). They asked how long the tick had been on her (only a couple of hours, as I knew it happened during a nature walk earlier that day), and were caring and friendly with her. They also helped to calm me down because I was freaking out (I have two people in my family with Lyme disease, and was so scared that now my daughter would get it). They gave me good followup instructions and after care, what to watch for etc and thankfully she was fine after that. I would go back. I can’t really judge whether it’s 4 or 5 stars because it was very quiet that day and we had a pretty simple visit. I would need to know how they handled a more complex situation to be sure about 5 stars, but they did the job and it was fine.

I recently moved to Greenfield and have not yet found a new primary care. I fell and hurt my wrist and went to urgent care to get checked out. I was given a splint and sent to the hospital for an x-​ray. The hospital claims to have sent the results 2 days ago and again today. AEIOU still can’t tell me if it is broken or not. I’ve called numerous times and urgency is not in their vocabulary. Two days later and I still can’t get any results of an x-​ray. I will not darken their door again

Thanks, I came in with a back issue (turns out a bulging disk), the staff was friendly and the doctor knew exactly how to test for the different possibilities, describing what he was doing along the way. He gave a very good explanation of what to expect down the road, along with timeframes. He was very friendly and informative, thanks Cary!
–Mike

I am very happy that we have the option of using these walk-​in clinics during this difficult transitional period in American health care, and my experiences with the AEIOU clinic in Greenfield have been quite good. The reason I would only give them three stars is because of their billing system. You pay when you walk in, either by submitting health insurance info, or paying by direct debit or credit card or cash. Not having health insurance the last time I went, I paid with my bank card. A month and a half later I got a bill saying my unpaid bill was going to collection! I do not think this is a fair or good practice (besides having been an error on their part, which was quickly rectified). Speaking to the office manager I was told that if a patient has any issue with payment, or cannot pay all at once, arrangements can be made. But I think that such a rapid threat to have a bill sent to collection is harmful to those who depend on this type of clinic for their health needs and I protested against it.