Lightspeed Entertainment

We all have those horror stories about how awful the customer service was at the local restaurant, or how rude and arrogant the car salesman was during your last oil change. This isn’t one of those stories. After consistent positive experiences at LightSpeed Entertainment, I was compelled to share some much needed insight to those who may be wondering what to expect. Here’s a hint: it’s worth every penny and I’ll share why.
I work with at-​risk youth, and am always on the lookout for positive community-​based activities for these youth to participate in. Many of the children I work with suffer from various mental health conditions and may not always be equipped with the most appropriate social skills. These are wonderful children with giant hearts and bright spirits, but unfortunately not every place we visit is understanding of their needs.
I was taken back by how interested the staff at LightSpeed were in getting to know each of these youth by first name, encouraging them with positive insight, and providing each of them with a genuine sense of belonging. These youth felt wanted and welcomed, and were treated with the utmost respect and dignity.
It’s safe to say I was impressed, and have visited LightSpeed countless times only to be left more amazed than I was the previous visit. The Laser Tag facility is awesome: two floors with tons of cool vantage points, great music fitting for competition, and high-​quality vests/​phasers. Add in smoke for increased effect to the laser, and you’re in for a blast.
Go-​Karts were just as fun. Once again, staff members were patient in explaining the rules and expectations, and when someone spins out; they politely help them and resume races quickly. Wait times are not as dramatic or long as others have pointed out, and I’ve been able to get a few races in during each visit. There’s a great selection of arcade games to pass the time while waiting or if you’re wanting to win some tickets.
Overall: great value for your money, excellent customer service, memorable experiences, and a positive environment for those looking for some friendly competition. What more can you ask for from a business?

I honestly don’t wanna leave a bad review, but I feel it necessary to inform people so they can make an informed decision. I brought 7 people and purchased two go kart sessions and one laser tag. After we had all bought our tickets we were informed that you can only race 6 at a time. Ok no big deal over that. Then they tried telling us they were closing soon and couldn’t race two more times and someone would have to sit out, so someone did, then before our race they claimed it was broken. I would suggest a different place.
Update**
Someone crashed and had to close the track.
We were refunded for that race.

Big mistake. Here on a Sunday. It’s 9 degrees outside and there is no heat in the building. There are maybe 20 people here and they are telling us its a 45 min to hour wait for go-​karts and meanwhile no one is racing. The place smells like a dirty diaper and I am beyond shocked they are still in business. Disgusting place! Do not waste your time.

My daughter was very excited when we discovered there was an indoor go kart track in the Milwaukee area. We drove 45 minutes to give it a shot. Big mistake!
The workers allowed a kid who was obviously not old enough to control the car to drive by herself. Each of the 3 separate times she spun out and ended up backwards, the worker had to stop all of the cars to turn her around. It was stopped another time when 2 adults spun out. My daughter was only able to make one lap without a stoppage.
When my wife and I complained, what was the worker’s reply? «Yeah, that happens all the time. There’s nothing we can do about that.»
On the bright side, we don’t have to make that 1.5 hour round trip ever again.