Backyard Leisure

We bought a hot tub. Good product. Decent price. The issue is with follow up and follow through. We purchased mid June. It was supposed to be a 4 – 5 week process. As of mid August (2 months), I am still dealing with issues (with no end in sight). If you have the time to stay on top of them and be the one to call back even when told they will call you, then use these guys. I would recommend negotiating a final payment upon completion. Otherwise, they have no real incentive to actually help since they have your money. Sales side was great… delivery and installation, not good at all. I now have 2 pages of notes (I highly recommend notes as some of them have selective memories) and my issues aren’t resolved. If you are looking for ease of purchase and delivery, find another dealer.

Very satisfied with our hot tub purchase. Nate did a great job and delivered our hot tub over an hour away with no problems. Highly recommend!

My husband and I bought our hot tub from Backyard Leisure and have had no problems what-​so-​ever. We get all of our chemicals and filters from there as well. We love it and they have a huge variety of pools and spas available.

If you are building an in-​ground pool, I suggest looking elsewhere. This company does not seem to be very experienced in pool building. They contracted out part of our job and had essentially one person from their Raleigh location completing the rest of the job. The staff is nice enough, but nice does not build a quality product. They did not deliver everything in the pool package that was advertised on their website. You will need to do your own planning and stay at least five steps ahead of them or things may fall apart quickly. You will need to actively communicate with them (in writing) so when part of the project goes wrong (and believe me it will) you will have something to back you up. Make sure that if you have any special pool requests that are not part of the standard package that you ask whether or not they have experience with your particular request. If the answer is no, do not allow them to «experiment» at your cost. Just walk away and find another builder. Also, I’d recommend negotiating the payment terms so when a problem occurs, you haven’t already paid the majority of the cost.
Overall our in-​ground pool was finished after MANY preventable and ongoing issues caused by Backyard Leisure. It is a nice looking pool but I wish we had used a different company.
My advice, don’t rush into building. It’s exciting to think about the finished project, and the fun you’ll have using your own personal pool, but take your time and thoroughly research several companies before you sign the contract. I’m sure there’s no perfect pool builder, but there is probably one out there that’s better than Backyard Leisure.