LensCrafters

When you walk into any establishment you expect to be greeted or, in this case, at least acknowledged. I nor any of the other customers who walked in after me received any type of acknowledgement from any of the staff. There was no «hello, how are you?», «how can we assist you today?» or «we will be with you shortly». I understand that the employees were busy tending to other customers but there should at least be some sort of eye contact with customers walking through the door. They truly gave me the impression that I and the other customers who walked in after me were invisible to them. I sat waited for at least 5 to 8 minutes before I finally got up and asked one of the employees what was the wait time for a simple adjustment in which she replied «15 to 20 minutes.» I was appalled that they had the audacity to make their customers wait that long and not even give us a heads up about it. Within 15 – 20 minutes I could be at the Lens Crafters that I usually go to at Four Seasons mall and at least have been spoken to right when I walked in. The Lens Crafters at Friendly shopping center needs a lot of work on their approach to customers, or lack thereof. It was a very disappointing first experience there and I hope that they make an attempt to improve themselves. Perhaps they just need to hire more staff, especially being that this is the holiday season. There is no reason that any customer that walks through your door should feel this way.