Webster’s Import Service

Great, HONEST, service.
I took my car to Webster’s for a repair that was diagnosed at a Toyota dealership. The price they quoted over the phone for parts and service was $ 200 less than I was quoted at the dealership, so i decided to give Webster’s a try.
After they examined my car, it turns out that it was not a $ 600 repair, but a lose bolt. They charged for me 15 minutes of labor and i was on my way.
They easily could have performed the repair that i requested and made a good bit of money, but they refused and only performed the work that was necessary. They had an opportunity to take me for some money and they did not. All future work on my Nissan Murano and old Toyota will be done at Webster’s.
I honestly had a great experience and recommend them to anyone with an import.

I’ve only used them a couple of times but am thus far completely satisfied. The people are friendly, polite and they do what they say they’ll do.
The cost savings over using a dealer can be significant — I had a routine brake check warning light on. The local BMW dealer told me it’d cost around $ 200. Webster’s charged me under $ 100. In fairness to the BMW I don’t think all their work is at a similar discount to the dealer — a recent service cost was about what I’d expect to pay BMW.
I have confidence in their work, since they’ve been around a while and were recommended to me.
The shuttle is convenient too. Some little touches you don’t get, but which BMW do offer, are a loaner car, which is nice, and a free car wash — but really, no major sacrifice. There might be cheaper alternatives but my impression is they offer similar competence and confidence that a dealer offers, at a sometimes somewhat lower price. I’m glad they’re around to help keep the dealer honest and I’ll use them again.

Good quality work with a 2 year warranty. Free shuttle service to/​from work. Not 5 star because the price is about the same as the dealership.