Impressive Tresses 2

This is a review through the eyes of my friend who I am down here visiting because she does not have a Unilocal account and is way too mad to create an account due to her experience. Review begins now:
I am African American and I have natural hair [not processed or chemically treated], and I normally do my own hair for fear of someone [hair stylist] improperly handling my hair or using inappropriate products for my hair texture. My fears were confirmed when I took a chance on a hair salon called «Impressive Tresses II» in Greenville NC, where I am currently attending school. I called the salon ahead of time to see if they styled natural hair, what products they used, pricing for the style I wanted etc. and they answered in the affirmative for most of my questions. From the beginning the hair stylist made it clear that she didn’t know what she was doing and had not handled certain hair textures before.
Fisrt off, she acted confused when I told her how I wanted my hair done. She was the person with whom I spoke with over the phone and had asked if they did 2 strand twists and she said that they did. Now that I was in the salon, she claimed that she didn’t know I wanted individual twists on my entire head [how else would I want them?] and that the person who does that would have to be called in and that it would take a couple of hours to complete the style, not to mention the $ 50 price hike/​difference from what was quoted to me over the phone. I settled for some simple braids to avoid the consequences of the unexpected price change and the admitted incompetence.
Turns out this wouldn’t make a difference. She was rough with my hair, tearing clumps out with a small tooth comb!!! To make matters worse, she combed my hair while it was dry. As someone with natural and highly textured hair you DO NOT comb someone’s hair with anything other than a Denman brush/​Large tooth comb (maybe) and you most certainly do not do so unless on wet or conditioned hair. Also, she failed to fully detangle my hair, so when she braided my hair she kept snagging her fingers and pulling the hell out of my hair. The braids were somewhat larger than I asked for and she failed to moisturize my hair at all! Another big NO NO, especially with natural hair/​curly hair textures where that is beyond essential. She didn’t ask if I liked the style or anything else, she just rushed through my appointment while she COMPLAINED about how I had «too much hair» and exclaimed that I must have «an aweful time» trying to do my hair [actually, I don’t because I know what in the world I’m doing]. When she was done complaining, damaging my scalp and hair and poorly braiding my hair, she didn’t even give me a chance to look at my hair before she rushed me to the front of the salon to pay.
Bottom Line: Poor service, incompetent when it comes to diverse hair textures and not very concerned with customer experience or hair CARE