Rooms To Go

I had a bad experience with these folks when I purchased a recliner/​sofa set. The business model for these folks is you go to the show room and see the product and then order it. You will actually receive the product from the warehouse not from the store where you saw the product unless its a floor model on sale.
This is where is the catch, they don’t explain you certain stuff. When I purchased the sofa, there were four pillows on the set and I ws told that they will be pasr of the sofa. I particularly remember this since I actually wanted 5 (3 for the sofa and 2 for the love seat), and I was told by the sales agent that I can ask customer care for this and they may give one extra to me. However I completely forgot to call and request for one.
When I actually received the product the product came without Pillows and when I contacted custoemr care I was told that there were no pollows with the set. I was redirected to store for resolving this matter.
I actually had to speak to customer care ²⁄₃ times untill I directly called store nd tried to speak to sales agent/​manager of the store.
When Manager spoke to me, he said there are lot of stuff they put on and around sofa as it is a showroom and that does not mean all of it comes with Sofa. But when I countered that I specifically asked about pillow during purchase, he offered me max $ 50 store credit.
Guys come on — you show customer pillows worth $ 100 while purchasing but dont even give a single pillow.
If your business model is like this then make sure u take extra care in explaining your customer what it comes with and what it does not. Why do you misguide the customer?

Poor customer service and they don’t help you unless you want to spend thousands they leave you and take phone calls or they sit in the front like there having a picnic. Run from these guys try ashleys next door ask for Chad he will help you with what your needs are with your budget no pressure sales go no run to ashleys this way you don’t waste your time rooms to go is a expensive joke.

Horrible customer service. Just moved here from up north. My movers ruined my sleeper sofa, so I came in to replace it, or go find something close to it. I purchased it from a rooms to go 2 yrs ago. There were 5 employees sitting up front, I walked around a few times and no one offered to help, much less greet me. One gentleman approached me & I explained my situation. He looked it up in the system and they said it was discontinued. Directed me to an office in the back of the store to help me. They were unable to. All I needed was something close to what I had to match the remainder of my set. Nobody was willing to suggest any pieces. After about 30 min of roaming the store, I left. Not the best feeling knowing no one took enough interest to save a returning customer. I will not be back.

I had a good experience here. I was there to (maybe) get a sofa, and the sales staff was helpful but not intrusive. When I did settle on one, a staff member patiently answered a number of questions (I don’t typically buy furniture in an actual retail store, so I was kind of out of my depth). I was offered the various upgrades and options (such as the full room, warranty, etc.) but, when I turned them down, I didn’t have to repeat myself. I was also moving at the time and working with an odd work schedule, and the staff member who helped me really went out of his way to nail down a delivery time that would work (and it showed up to the second). Nine months later, the couch still looks good as new.

We bought a couch and love seat from Rooms to Go in Asheville, NC in June 2012. The couch fabric was very good and has held up. The salesperson that waited on us was very nice. However in less than 3 years the back spleen has completely detached from any support and when you sit on it now it feels like you’re sitting on the floor. It is impossible to get up without help. The furniture is used 3 to 4 months out of the year by two retirees in a second home. We described the situation to Rooms To Go and the answer is «we offer a one year warranty». I would not recommend this furniture to any one that will experience any heavier usage than we experienced. I would recommend purchasing a more durable product from another vendor. You can see the top 1000+ complaintsagainst rooms to go at:

We have had a horrific experience with Rooms To Go. We have never had such a horrible experience with any company as we have had with this company.
The store experience was wonderful. We loved the furniture we purchased. The sales experience was great. That is where that ended.
Upon the first delivery, tables were broken, lamps were missing and the sofa was a manual recline, not the power recline we asked for. Even though we thought that was a lot of issues to have with one order, we are understanding that sometimes things happen. And also would like to add that my veteran spent his Veterans Day waiting for furniture that was either incorrect, missing, and broken. So another date was set to bring missing, correct and tables that were not broken. No problem.
Second delivery was for the missing lamps. They were both sent BROKEN! So another date was set for lamps that were Not broken.
Third delivery, they swapped out the broken table with a table that was not and swapped sofa for the power recline that we asked for in store. Only ONE lamp was sent to replace our TWO Broken lamps.
Fourth delivery, FINALLY our living room set was complete with not broken, missing or incorrect items. We could finally enjoy the furniture we ordered and spent good money on.
In between the time of second delivery to the last we contacted Rooms To Go «customer department» that was another nightmare within it self. Oh the empty and awful «sorry“s we received. It was the worst. When I asked for a supervisor in customer service I was denied several times with attitude from the customer service rep.
We thought the nightmare was over. No! We were HIGHLY mistaken. Today we received an invoice for more money. From the store. $ 212. I called customer service, no record of it. Called the store the manager, Mickey Croutch, informed me that we «upgraded» our sofa to power recline during delivery and that we owe the difference. No, we DID NOT «upgrade». We wanted the CORRECT sofa for which we picked out and agreed upon with the sales associate. He only kept arguing with me and that we did not agree upon that.
We are frankly amazed with the audacity that we were sent an invoice for more money for the sofa we originally asked for after all that we went through. At times I felt that we were treated by Rooms To Go as if it was OUR fault that this company has so many issues. We simply offered our business and our hard heard money to be treated as so beyond unfair and horrific!

This place has a lot of beds and couches. That’s the only positive I can say. Because as soon as we walked in the door we were greeted by Andreas. He at first asked if we were looking for anything but as soon as we told him we were just browsing and that we may be looking for a futon. That’s when he gave us an attitude and told us that «we only sell those online». He looked peeved and reluctantly told us to ask him if we need help and then stormed off. Very rude and will not ever come back here as long as he’s working there. Every other employee seemed alright.

Do not purchase the warranty plan. They will do everything they can not to replace your product despite large promises. Better off saving your money than getting their services.

I took my mother into Rooms To Go to get a bedroom outfit for her assisted living apartment. Since the main store doesn’t carry full size beds, we shopped in the Kid’s section, found a bed, dresser, and nightstand that she liked. We were patiently waiting to be assisted, in conversation about other matters. A manager walked by, and a little later, came by again. He went into a back room, and said, «Do you know you have customers out here.» Immediately after that a gentleman came out, and we told him we wanted to buy this particular bed.
He never spoke, just started typing into a computer. Occasionally he would ask questions, such as name, address, but never any conversation. Finally I asked him price, since we weren’t getting the mirror. He said, «exactly what it says on the sign». Later he told me it would be $ 100 more. Not sure why.
But this is why we finally walked out: They wanted another $ 135 to deliver some 4 miles away. He asked me when her facility could accept delivery, and I told him 8:30 to 5. Again, in a very curt voice, he said, «do you know or are you guessing».I told him I knew, but it should be no problem with delivery within their 4 hour delivery window.
He said that they reserve the right to deliver before or after the 4 hr window. He went on to say that they reserve the right to deliver as early as 7 am, and as late as 10 pm. He said 90% of the time they deliver within the window. (Which means 10% of the time they don’t, and I fifure it he says 90 it must be less). We told him that we would have to think about it, since it would mean my elderly mother could be without furniture for an entire day. He then threw the paperwork on the floor in front of us.
Later I spoke with two other friends that had bought from RTG in Greenville. One lady received her daybed at 6:55 with no advanced notice, and they didn’t deliver her mattress until 5 pm that day, meaning she spent the whole day at home waiting. The other friend got his mattress one day, and the bed the next day.
Buyer beware.