Ray Skillman’s Collision Center

Showed up on a Saturday 1 hour before closing. We knew exactly what we want and it wasn’t on the lot. The salesman went an brought the exact car we were looking for off the back lot, wasn’t even prepped for sale yet. We were there for almost 3 hours post close to complete the sale and never once felt we were putting them out. Everyone was great.

After an accident I took my car here for an estimate and the guy I worked with was very nice. I checked out a few other places but decided on the RS Collision center as it was a preferred shop for my insurance. After dropping my car off for the repair this shop turned into a nightmare. The original date my car was supposed to be done was pushed back without ANY heads up from anyone at RS. I was promised update calls from one of the managers and never received them. Finally 17 days after the original date it was supposed to be one I got my car back.
Bottom Line: The customer service here is awful. I completely understand if things are delayed– a quick phone call to update your customer is appreciated and I feel is expected in the customer service industry. The work on my car looks wonderful and that’s the only reason they were given 2 stars.

I was quoted that my car would be fixed in around 6 days. It is now reaching almost 30 days and I haven’t even received a courtesy call saying my car will be delayed. I’ve called 5 times and each time they give me a new date that it will be done. No one will tell me exactly why my car has taken this long just that there was a problem with the part and it had to be reordered. I will never go here again and will not recommend it to anyone.

Ok I needed some auto body work done on my ford truck and what better place to take it than Ray Skilman. I took it it and the staff was friendly. I picked it up 12 days later after being told 7 – 9 days. The paint job looked good except a chip in the finder where they worked on it. Then the next day I find that my door key pad does not work and the license plate lights were left out and rear parking sensor was disconnected. I told the staff about the chip and said it was believed to be there before the damage. While this is going on they speak to me as if it’s my fault and that I’m an idiot. They are not the only shop in town be sure to shop around.

Awesome. Not only did they repair the damage to my car in the time frame they gave me but they were hundreds under estimate. They even cleaned the inside of my car including the windows. Everyone I dealt with from the estimator to the girls in the office were great.