MD360 Convenient Care

I’m so mired in caretaking duties that I just haven’t had time to settle on a primary care physician, which I really need to do. I tend to be bad and put off taking care of illness until I can’t bear it anymore. Good thing urgent care facilities are there to take care of dummies like me. I have been absolutely beaten up by bouts of chronic bronchitis recently and when it came right back after addressing it a few weeks ago, I gave up and trudged in to MD360. I had my first experience with Dr. Johnson and after talking through the history of my mucky lungs, he set out on setting me up with much more aggressive treatment than other docs have bothered to do. The nursing staff I’ve dealt with in my first visits to this place are really professional and attentive. I usually feel like I’m part of a train chugging through a facility like this, but Dr. Johnson really stood out to me as being incredibly attentive and made me feel like his concern was very genuine. I really appreciate his help. Even though I’m still in the grips of this bout, it feels like his course of action is going to help and in one day I can see results and hope for deep breaths without an inhaler. I feel better than I’ve felt in a long while and it was just such a relief to feel like someone was listening to me for once. Do your best to get time with this physician. He’s pretty awesome. (Also, seriously, if you’re utilizing urgent care facilities, be at the door when it opens so you can get in and out and take advantage of a fresh crew.

I have had a great experience in this location during multiple visits with my kids with relatively short waits and very attentive and thorough doctors. Today I did not have a good experience. I took my daughter there for flu like symptoms. At check in they set expectations with us that it would take 1.5 to 2 hours for our visit. I appreciated their sharing that up front. We were called back within 45 minutes. Vitals were taken then a visit by a nurse were done almost immediately. At that time we were told that we were next in line to see a doctor. From there we waited. .. and waited. We were left alone in the room for 90 minutes when I finally went to the nurse’s station for a drink of water for my daughter. At that point, they seemed surprised that we hadn’t been seen by a doctor but then went on to explain that they had had 2 emergency situations come up. We waited 20 more mins and left in frustration without ever seeing a doctor. I was not frustrated by the wait so much as the fact that they had not kept us informed about the situation. Our frustration was escalated due to lacking information. The wait and experience was much more like a wait in an emergency room than the type of facility it bills itself to be, and I will take that into account in the future when deciding where to take my children.

Wow, I was delighted. I had a cold that would not go away, so I finally decided to go here to get checked out and get some medicine. My regular doctor is great, but it takes days to get an appointment. I walked in here on a Friday morning and was back in a room with a doctor in just 15 minutes. Done and out to pickup my prescription in 30 minutes. BAM! That’s what I call service.