Popeye’s Chicken & Biscuits

Can you give negative stars? If you have people in your life that have never experienced bad customer service, recommend this place. It should win an award for incompetency and rudeness. First we waited a few minutes until the cashier was ready to earn a paycheck. After ordering we sat in the dining area until our food was ready. I soon approached the counter to pick up our so-​called «fast food». Apparently, they didn’t think anyone was going to order chicken based on the fact that they didn’t have any ready. I assumed they would have had chicken– it’s right in the name of the place after all… While waiting, we watched as others (at least 3 other parties of folks) also discovered how the employees here excel at forgetting food orders. The same worker passed me as she walked our food to the table a few feet from where I stood at the counter where it clearly stares you are to pick up your order. Of course, the order wasn’t right and based on her reaction, I’m sure we were to blame. (That was sarcasm in case you missed it). After a few minutes, I walked to the counter and asked about an order that we were missing. I immediately was barked at by the cashier that they were cooking it and it would be ready in a minute. After 15 minutes of watching them deliver wrong orders to other tables, my husband walked to the order pick up counter where he found the lost meal waiting on the counter getting cold. I guess we should have known that it was there. Apparently– you can only deliver the wrong food directly to the table. I really hate it when service industry people act as if your presence is an inconvenience for them. I’m now concocting a list of people who have wronged me so I can send them here to enjoy this experience. As I type this, the cashier (jasmine) just spit a loogee in the dining room trash can. That’s a sign of a good restaurant — when the employees can’t even stand to swallow the food they took off your tray before they deliver it to your table. I would hope someone from Popeyes reads this — it would make a great site for employees to visit to learn what not to do. Worst. Service. Ever.

I love the chicken. This is the way KFC was back in the day: crispy without mush under the coating.