Adventist Health Physical Therapy

It’s bad enough being poked three times at my Endocrinologist’s office, only to have to go to lab services to get it done right, I had to have insult added to injury with an obtuse receptionist. This gal insisted my lab test wouldn’t be covered due to some insurance glitch that wasn’t even accurate (upon discussing with her supervisor).
This gal kept insisting that I will be billed for a test that was based on a severe vitamin D deficiency. She just didn’t get the picture that what she thought the insurance would not do, DID NOT apply to my situation. Even as I was leaving, she printed out a notice on my insurance carrier’s website, highlighting the fact that they don’t cover basic vitamin D deficiency tests. The test I had to take had a specific doctor’s code that wasn’t routine.
To top it all off, I spoke to the supervisor, Randy (female) who called to inform me that the receptionist was wrong. And instead of apologizing for the receptionist’s behavior, she argued with me and defended her.
Frankly, the lab technician (Phelbotomist or «vampire»), was the only saving grace in this whole nightmare. He deftly removed my blood. What should have been a 5 minute procedure turned into a 40 minute nightmare with a receptionist who seemed so deathly afraid to make a mistake by «following orders» to the point of harassing me when all I wanted was to be anywhere but there… :(