Les Schwab Tire Center

I love Les schwab! But if your looking for quailty customer service dont come here. Everyone is not on the same page. I had an appointment and asked if i could come earlier they said np. I came in they said an hr and half. Its been almost 4 hrs and the guy is now telling me he can get it in and is gonna need another hr. And then on top of that no one even cares that they are inconveniencing people and treat u like some 3^rd rate customer. Ive had accounts with these guys for over half a decade. I get wheels for my hummer n audi all the time. I just can’t believe they would treat a loyal customer like this esp when other les scheab is so on point. I am so upset i think im to the point where i am no longer going to be doing business with these guys. Because its obvious how good business is, so we can sacrifice customer service right? Thanks, left feeling sick to my stomach.

Super quick service, extremely friendly customer service. Also much cheaper for tires and major services. Other places quoted me at $ 2100 for two tires, an alignment, and new shocks/​struts (all four) but the awesome mechanics here are getting it done for around $ 1590. I would highly recommend this place!

I’ve gone to several different Les Schwab locations across Oregon and typically get at least decent customer service. This location is close to where I live and work so I have been going there out of convenience but now the poor service is outweighing the proximity of the location. I have had to argue with employees over replacing tires that they have not been able to successfully repair even after explaining that I was going to pay for the replacement tire and was not trying to get something for free (something that the person behind the counter kept implying). I was told that they were just going to fix it and sell it as used to someone else (I feel sorry for the person who bought it!). Now I have a brand new car that got a flat about a month ago. I took it in to have it looked at, they claimed to have fixed it but it continues to have issues. I received poor customer service when I explained what has been going on and I was told there was no way it was because they didn’t fix the tire correctly the first time. This is the last time I’ll take any of my vehicles to this location. The headaches are repeat visits just aren’t worth it.

Finally got my tires placed and after looking at reviews of the tire and (Howard’s) recommendation after shopping around, I went here.
Always good service and it was fast, considering how busy they were.

I got four new tires there and was initially told that I needed an alignment as well so I made an appointment to get that done. When I arrived for my appointment, the guy took it for a test drive and determined that I didn’t need an alignment after all. I appreciated the honesty as I have been to places that have been more than happy to take my money to perform unnecessary services. I feel like I have always been dealt with honestly at Les Schwab and that is why I will continue to go there. Also appreciate their warranty. It’s the best I’ve seen.

We’ve always come here for tires, brakes and alignment. The staff is friendly and I can usually get out of here pretty fast. A couple of weeks ago we came here to get two tires for my Toyota.
We were able to get in and out within about 1.5 hours. The people were friendly and helpful with providing me with some options for tires. I will say though their prices are a bit more expensive than Tire Factory but the customer service here is much better.
We also came and got the alignment done here. After replacing our tire I noticed the car was leaning towards the right. I got all four wheels aligned for $ 83.50. This is a pretty good deal and it only took about an hour with an appointment.
I also like that even if they don’t have appointments available you can drop off your car and they will work on it throughout the day.
They are a bit more expensive for tires, but the service here is very good.

Worth every star! Staff truly care and meet you at your car as soon as you pull up, unless they are busy with other customers! As a female, this is one of the shops I feel comfortable walking in and knowing I will get honest prices, quotes and recommendations!

I was at this location today attempting to have a tire repaired it had a nail in it. A employee told me there was a hour wait. I said ok I will come back in a hour, he was going to fit me in. Oh yes I was working and very busy. By the way will there be a charge? The manager at the end of counter said there would be!!! The kid said does your company buy your tires here I wasn’t sure but I said I do for my personal car, the manager saw my logo for my company, he said your co. doesn’t and I would have to pay. I thought he was kidding!!! His NAME WAS «HOWARD «I told them how disappointed I was, terrible customer service .30 years I’ve did business for all my brakes tires etc. This guy shouldn’t work there he was flat grumpy no smiling nothing I now must have to reconsider where my mom and have our tire business done. Let alone my company is a international and is in the transportation, tires .PS WE DO BUY OUR TIRES FROM THERE I FOUND OUT AFTER GOING OUT SIDE AND A A PHONE CALL WAS MADE.

Great company! I walked in there got great service, expected to pay a fee for the small service I was getting fixed and they didn’t charge me at all. I insisted I paid cause they needed to be compensated for their services but they refused since it was a simple process. Every person I encountered was amazing! Will definitely be back.

I swung by here with a nail in my tire. They fixed it for free, even though I hadn’t bought the tires at a Les Schwab. Service was immediate and friendly. This is typical of my LS experience, and why I always come back.

Great experience here! They were fast, got me the right winter tire, and Jesse went above and beyond with customer service.
Thank you!

Great service, went to American tire in Gresham first and was not happy with the (it will be a couple of hours before we can service your rig) not snowing is it? Swab got me in and out!

I left angry!! I have praised in the past Les Schwab’s awesome service. I have been to different branches and by far Redmond, Or is the best, in my experience. And by far the Gresham branch is the WORST! *They do not care about their customers, honestly they do not.* Or at the least the guy I dealt with does not. I was treated like an idiot today by the counter guy, Steve. I have done brakes, complete tire sets for my SUV, batteries, and chains. Here is what happened. I needed a battery and my mother in law generously lets us use her Schwab account sometimes for stuff that pops up. I have used it at different times for somewhere around 4 – 5 years at Gresham. Her account is at the Mill Plain Vancouver store and that has never been a problem. My mother in law calls to authorize me and just like that, my services are done and put on the account. Today they, (counter guy Steve) exhibited ZERO «want to» or «care to» when it came to figuring out how to get the account authorized for me at Gresham so I could get an operational battery in my wife’s car. I literally told them that I have been doing business this way for several years and have done complete brake systems, tires, etc. They basically told me that they couldn’t do anything unless she came in and filled out a credit application. As mentioned above, she already has an account with them. That seemed very odd. After asking and trying to get some answers in order to get a new battery, I was basically told… I’m Sorry and that was it. No one called up to the Mill Plain store to figure out how they can get their customer the services he needs, nothing. I got blank looks on faces when I kept inquiring as to how we can get this done, and why all of a sudden they need her to leave work in Downtown Portland to drive out here to sign a credit application for an account she already has. There may have been a policy change and that would be fine, but I got no explanations of such, or any Schwab employee attempting to help in anyway. They let me walk out the door, only after I sat there for an hour and authorized the work to be done. Only after it was installed they decided to deal with it. And by deal with it, I mean they dismissed me and literally starting working with another «valuable» customer. I asked if there was a resolution and again I heard… I’m sorry. «We’ll take the battery out of my car that you just had that kid install,» I said and I guess I’ll go somewhere else that will help a guy.” So they did take the battery out and put my old one back in let me walk out the door. As I was leaving I asked once more, «Ok, that it?» «No answers for me?» Just blank stares. The worst customer service I’ve ever experienced at Les Schwab, and you can be sure people will hear about this. They advertise service as their focus and also there other places around with good service, at which we have accounts also, that will gladly put in a battery for me. I have a hunch I will not hear from them, because they truly don’t care, they don’t! And by the way, the Manager, Howard was right there and also did nothing.

Every time I am at this location, I am always disrespected. Horrible customer service. They had my appointment scheduled for the wrong time, and while they were checking me in, the man kept asking the woman to ‘deal with this’. I never once got angry or even slightly rude, they just right off the bat made me feel uncomfortable and unwelcome. This happened yesterday, and right now I am at the Les Schwab in Clackamas off 212, and I IMMEDIATELY felt an incredibly different atmosphere and I can breath a sigh of relief knowing my car is FINALLY in good hands.
DO NOT GO TO THIS LOCATION.

Always a great experience with this Les Schwab. Great work, honest assessments, & nice staff.

Had them replace a wheel — they were super fast and efficient. For wheels and tires — they are great.

Went to les schwab in orchards (Vancouver) they said they couldn’t fix my tire that came from them and I would have to get a new one so I drove all the way to this one in Gresham and he replaced my tire free of charge in a flash because I had to drive back to Vancouver to pick my kids up from school. LOVE these guys and will only get my tires from them from now on.

Les, you go ahead and keep on Schwabbing.
Super customer service, neat-​o waiting room. I shall marry a mechanic after this experience.

What a phenomenal establishment!
My car was giving me some real headaches over the past few months. Unfortunately I have been so busy I wasn’t able to find the time to stop in and have them take a look… until today. And boy was I extremely impressed with their professionalism, courteous service and prompt diagnosis and repair. I had been experiencing vibration on the highway and my rear tire was constantly deflating causing me to have to fill it up with air every few days. Les Schwab took my car for no more than 10 minutes, fixed the problem (bad valve stem), and the vibration? All but a tire rotation was needed. Expecting to pay I was told that there was no charge and that the take care of their branded tires and stand by them. Wow. The also did a diagnosis and found nothing else wrong with my car. I closed my wallet and left with a smile on my face. Les Schwab, thank you for an excellent experience and I will definitely be back for future service. I can’t thank you enough. I got the true Les Schwab experience. Highly recommended!

Oh Les Schwab, how much do I love thee? A whole dang lot! Your customer service is amazing! Never-​fail friendliness, fast service, pleasant people at the front desk. Service done when they say it will be. Great products in every way.
My classic LS story is one day when because of my own oversight, I ended up in a ditch (long story, don’t ask) on Hogan Road with my 94-​year old dad in law with me (who stayed cool as a cucumber, I might add, and even laughed!) Pat from Les Schwab Gresham happened to be driving by shortly afterwards, pulled his pickup over to a parking area across the road, and came over to make sure we were okay and if we needed help (it was already on the way).
Pat didn’t need to stop. But he did. And that over the top care only increased my determination to stay a Les Schwab customer for life. We get all our tires and batteries here; they take care of our brakes, alignments and whatever else they provide that we need. They fix flats for free if you’ve bought tires there, and get you fixed up asap.
If there were 10 stars, Les Schwab would get them all. Other companies should take customer care lessons from this amazing local business.