McDonald’s

Line was forrrreevvvvvveeerrrr! I’m only giving this place 2 stars because I’m in love with their nuggets… They forgot half my order again… If I wasn’t In a hurry I would have gone back. It seems that there were only 1 or 2 workers here. Won’t come back after 9pm ever

Today (Wednesday, November 27, 2013), I went to the McDonald’s located at 709 Terry Parkway in Gretna, LA 70 056 with my boss.
I order the food at 11:57AM (that is the exact time the receipt said). We drove thru the drive thru. We order a number 16 (10 chicken nuggets, fries, coke and barbeque sauce) and a number 17 (Filet-​o-​fish, fries and tea). We pulled up to the first window and paid. At the second window, they asked us to pull up to wait for our food. That is when the trouble started.
After waiting for 12 minutes, one of the employees came out (at 12:09) and asked us if we had the Fish Filet and the McRibs. When we told her we had the Fish and the nuggets, she said «yeah, this is your order». We open the bag and notice it was not our order and corrected her. She went back inside the restaurant. In another words, she brought us the wrong order and then tried to lie about it.
Two minutes later at 12:11, she came back outside and asked for our receipt and went back inside (we never got our receipt back).
So a minute later at 12:12, she came back outside with the wrong order again. She brought the same thing she brought out the first time (Fish Filet and the McRibs). If it was not the right order the first time, why would she think it was the right order three minutes later?
My boss went inside at 12:13 to try to get the right order. She ended up coming out with the Filet-​O-​Fish and a six piece nuggets (after paying for a ten piece nuggets). At that point, we quit trying to get the right order. So after three tries and 15 minutes, they still could not get the order right.
This is that worst service I ever received at any restaurant I ever been too. The employees gave us the wrong food three different times, tried to lie to us one time, and had to wait 15 minutes to almost get the right order. I do expect better service than this and this is a problem that McDonald’s should fix. There is no excuse for such bad service.

The «lady» that took my order was upset because I didn’t want toppings on my oatmeal. (I’ve gotten it without toppings at other locations, and she was very upset that I didn’t know I had to request it at this particular location.) She slammed the one I returned into the trash and loudly complained to her coworker about me. I feel sorry for anyone pathetic enough that their day is utterly ruined by a customer’s oatmeal preference.

My first one star review ever!
We are in Gretna visiting the in-​laws. Every time I come to the New Orleans area, I am reminded of why I moved to Texas in the first place. Today’s reminder came from this McDonald’s. I have come to expect a certain standard of service at fast food places in this area, namely the employees are generally insulted by the fact that you are placing an order, and don’t take kindly to «Whitey.»
This place went well above and beyond to make sure today’s visit was miserable. My 5 yo daughter insisted on eating at «Old McDonald’s» and I was unable to dissuade her. We started the visit by using the restroom. Big mistake. Totally filthy.
Then we placed our order. Or at least we tried to. We were eventually noticed by an employee who was delighted to tell us that they were out of chicken nuggets and would not be getting any for about an hour. Thankfully my daughter did not flip out. we changed our order and took our ticket, as the employee glared at us with obvious hatred in her eyes. If you are thinking, «Well, he must have said something or done something to set her off,» then you obviously are not a New Orleans native and are not used to being treated like a subhuman.
I stood there for twenty minutes as all of the other customers were served, including those who came in ten minutes after we did. Many of them had ordered similar things.
I followed the first rule of New Orleans fast food dining: «DO NOT COMPLAIN»
Violating this rule has been known to result in food with «Special Sauce» added, as well as physical violence and even armed confrontation.
Instead I just stood there with my daughter in my arms until another employee (who actually was not overtly hostile) noticed us and took pity. She took my ticket and personally saw that it was filled. I have noticed that even in the worst situation, there is always at least one person who reminds me that not all people are scum.
Ironically, by the time we got our food, the expected chicken nuggets had arrived, but they were now out of all of the soft drinks except for «orange drink» and iced tea. I took a water even though I paid for a fountain drink and kept my mouth shut (see rule 1 above).
Oh yeah, and the fries were stale and the burgers were slimy.
I expected a sub-​par experience by normal standards, but this place sucked by NEW ORLEANS standards! That is tough to achieve.