Sears Auto Center

My experience here at Sears has been good! I RECOMMEND making an appointment.
Expect your car to be ready within an hour or hour thirty minutes. This is an estimate for one tire to be patched or replaced! So if you have 2 – 4 expect longer wait time.
My driver side rear was leaking air for two weeks And I didn’t know why. Took it
To sears on a Saturday and they were slammed! John was the one who helped me through this whole process. He told me my car will not be ready until 7pm and it was like 3pm. So I made an appt for tuesday. No big deal since it takes my tire a week to reach low pressure. So took my car at the appointed time. It was ready in an hour 15 min. I went shopping and got some good deals. So I didn’t mind. But the next day my tire pressure light was on again.
I took it back and John kindly took care of it. Turned out that there was an air bubble or hole on the side wall. Tire had to be replaced, free of charge. It took about an hour and a half or less. Downside is that it is not the same brand. I just took anything that was similar to the tires I had since I’ve been dealing with this tire problem for weeks!!! I’m a happy customer ! It is best to go to sears on a weekday with an appointment!

I came in for a tire rotation and front end alignment. They did the rotation but after waiting over two hours still had not finished the alignment.
I walked over to Dick’s Sporting Goods when Sears called to tell me the technician was no longer doing alignments for the day. They had me wait over 2 hours to not work on my vehicle. I am boycotting Sears.
tl;dr waited two hours just to be told they wouldn’t work on my car
P. S. The AC in the waiting room broke; it’s June in Louisiana.

So ridiculous I was looking for a hidden camera! I purchased two marine batteries online and received an email from Sears the next day, «Your order is ready for pickup.» I printed out as instructed and went to Sears Automotive at Oakwood Mall. The kid at register looked at email with a puzzled look and asked, «Where did you get this?» Really? I explained the procedure, showed him the bar-​code (wouldn’t scan), and went with him to find batteries. They had one old one. He asked, «Who told you we had them?». My answer, «This email from Sears that reads… Your order is ready for pickup. When do you think they’ll be in?» Answer. «I don’t know, we can’t order batteries… just wait to see what’s on truck when it comes.» Question: When will that be? Answer: «I don’t know, maybe tomorrow. You can try the other store.» WOW! Any way Sears can give me 20 minutes of my life back? Oh yeah. and the $ 600 batteries that I’ve already paid for.

I really should have checked the reviews before going here. About a month ago I went to Sears to get an oil change and two tires replaced. I waited 6 hours for this and ran into multiple «little problems» like the employee not ordering the right air filter there fore they didn’t replace my old one, just cleaned it. They failed to check/​reset my tire pressure light, so I had to turn around and have them check the air on all the tires. They failed to provide me with a reminder sticker for when my next oil change was due. Despite all this, I didn’t leave super angry, just tired and really annoyed. Today, I get home and there is oil on my grill, oil in my headlight, now on my driveway. We pop open the hood and there is oil everywhere. What was once a pristine engine is now covered in oil. Ridiculous. It was too late to get this fixed tonight, so I will return tomorrow to get it cleaned up and demand a refund for the oil change and the district manager’s information. Even if they fix the situation, I’ve driven around for a month now loosing oil — a terrible situation for a car. Seems they’ve been peddling the «we’re understaffed» schtick for years now, so no excuse for a 6 hour wait and failure to put the oil cap back on leading to a oil covered car. Learned my lesson; check the reviews.

I would give this place 0 stars if I could. I always get such bad attitude when I come. I ordered a tire and a rim, they told me it would take a week, so I called the next week to see if it was in and they told me it was. I drove out there and when I got there, they had me wait almost an HOUR and it was the wrong one! So I had to wait an extra week. On top of that, the woman I dealt with was incredibly patronizing and had a terrible attitude. I got a free oil change for complaining and I still haven’t gone back for the free oil change, not worth my time!

STAY AWAY!!! AVOID LIKE THE PLAGUE!!!
Visiting this place on 3 other occasions, I figured, I’d try it again, they should’ve gotten better… NO WAY JOSE!!!
I ordered tires, sent them to this location, 5:15p I’m in the store, 5:29p, Carmen, the store manager informs me they’re not doing anymore tire installs, despite the store NOT CLOSING until 7p. She stated they were understaffed; she stated there were only 2 technicians & there were still 3 customers waiting. I politely got my tires loaded into my vehicle & had them installed THE NEXT DAY AT THE SEARS ON VETERANS!!!
2 technicians, I mean really??? I know there are more than 2 bays at this facility…
Outrageous!!! Never again!!!

Let me set the stage:
1. Sitting for an eternity on an uncomfortable chair.
2. Nothing but Maxim to read.
3. Nothing but Fox news and Rachel Ray to watch (Don’t get me started on Rachel Ray).
4. The dude next to me, clipping his finger nails*.
I now know without any doubt what Hell is, and I experienced it in the Sears Auto Center waiting room.
I took my car in for a flat repair. I have had this done before and it only took ten minutes. The woman who took my information told me it would take 30 – 60 minutes. Ummm… OK. Two hours and fifteen minutes later, as I sat staring at the framed poster of an 80’s era corvette with glazed eyes and a mind numbed by the horror that is Fox news, a mechanic comes in and looks at me confused. «What car are you waiting for?» I tell him and he looks at me in disbelief. «It’s done.»
Apparently it had been done for a while. In fact, they had to go looking for my keys. They had been «filed» in a drawer up front. Filed? How long had my car been done? Are they really so disorganized that they wouldn’t know to come tell a person their car is done?
Don’t go here.
*Why do people think it is acceptable to do this in public?

This place is AWFUL! They are always insanely slow, and I get attitude every time I come. They all hate their manager, and will tell you all about it. I’ve only ever come here to purchase tires or repair or rotate the ones I have under warranty. They’re always trying to sell me additional services, but one of the employees told me that their prices are higher than other places. Seems like a mess to me.

I went there expecting to get the Sears quality that they are known for. I thinks not. I brought my mother’s car in to get an oil change and discovered that it need sooooo much more work that needed to be done to it. About $ 2200 worth. Well I’m not rich and that’s a lot but I had the money to do it and I would get it done for my mother.
I brought the car in initial on a Thursday for the oil change. So they had to take off the tires to see everything that was wrong with it like I would expected. They finished, I left and went about my business. Well later that day I’m driving down the street and I hear this horrible crunch. Apparently the center cap on the front tire came off and I rolled over it. They didn’t put it on correctly and it fell off. People make mistakes I dealt with it. Mostly because Sears said I just had to get another one and bring in the receipt and they would reimburse me. I guess this happens a lot.
Moving on, I went back on Monday to get the front brakes done. That went smoothly, no huge problems. Just a failure to communicate. I left my number so they would call me and not my mother when the car was done. I went to work (only for four hours) and I told them what time I get off and to call me then. I did this because I knew they would give my mother the price and I didn’t want her to know. If you can’t relay a message you don’t need to take a message. Leave it to someone with common sense.
The next Monday I went back for my ball joints and an alignment. So far I’ve spent about $ 1100 for work. Okay when I drive I play music loudly and I can’t hear sometimes. My mother doesn’t play loud music. I say this to say that she heard some really loud noises coming from the front of the car (yes where I had work done). I took it back to Sears and apparently they left something on that they weren’t supposed to. Along with that, my alignment wasn’t as good as it should have been. It was still pulling to the left.
That was the last time I went back, even though I still need to get the back brakes done and new tires. Someone else can get this business because Sears is not. The only thing that was good about here was Ms. Sharon, one of the associates. She was a very sweet lady that made me feel better about problems that weren’t hers or my fault.
Oh, this is the longest review I’ve ever written. I guess when you feel you have to say something you just have to say it.