Lowe’s Home Improvement

I quit Home Depot 10 years ago, and shopped at Lowe’s exclusively. Lately, though, I’ve discovered Lowes is acting like Home Depot used to. Customer service means little in Griffin, at least when it comes to some company policy that will alienate loyal customers. I bought a $ 5.95 plumbing accessory that ended up being wrong. I waited for app. 13 minutes with no help, and had to make a choice. I went back to SWAP it for correct piece, but had left my wallet at home customer service agent refused to swap because I had no drivers license or debit card oiginally used. Store manager refused also. I had a buggy filled with other items to purchase as well (I had wife’s card). I announced I would be going across the street to Home Depot, and would not come back again. The associate at HD offered to swap item, knowing I didn’t buy it there. I thanked her and paid for item anyway, along with app. $ 200 worth of additional product. The Griffin Lowe’s lost my future business over $ 5.95. They stuck to their principle, though.