Kroger

My biggest complaint about Krogers is the increasing lack of selection.
The people working there are nice and helpful. The store is clean and the shelves are neat. The food items lack choice and so many go to Trader Jies or one of several specialty stores in the area. The parking lot is small and the ins and outs of the narrow soaces is scary. Today, I discovered that they only carry the Kroger brand of butter. I have tried it and it is terrible. This is a deal breaker for me. If I can not go to Kroger for quality basics, I might as well go to the mom and pop stores for all my needs

This is the closest grocery store to my house. And I go there a lot.
Since this is located in the middle of Grosse Pointe, you’d probably expect something fancy and upscale. And if you look at the surface of this store, you would see an upscale store. It’s got a sushi bar, lots of imported cheese, and a fairly well-​stocked wine aisle.
It also has a good deli counter. I go there often for Boar’s Head lunch meats and Kowalski deli salads.
However, the upscale appearance of the store is only on its surface. One of the key aspects of a great supermarket is a solid produce section. And the produce section of this store really disappoints me.
It’s a small store, and I expect a smaller selection. I don’t expect greens such as rapini and I’m OK with that.
But even with a focused selection of produce, the quality is suspect.
For example, I recently purchased a box of raspberries, which are in season. The ones I purchased from Kroger on Friday were bad by Sunday evening. When I buy in-​season berries from other grocers such as Meijer or Nino Salvaggio, they’ll stay fresh for up to a week.
I’ll continue to shop here when there a couple of items I need for dinner. But if I need to do more extensive shopping, I’ll go to Meijer, Whole Foods or Nino Salvaggio, where I know the food is fresher.
I also want to add a note about the service, which is very uneven. Some of the cashiers are great. Some won’t even look at you when you’re at the checkout.
I know Kroger can do a better job managing their stores and products. I’ve seen them do better.
Why aren’t they doing it in Grosse Pointe? Is it the lack of competition?

I do the bulk of my general grocery shopping here. It’s a small Krogers so if I need something very specialized they usually won’t have it. I will have to travel down Mack or Jefferson to the bigger stores. The best thing about this place is the friendly efficient staff. They are helpful and get you out of the line quickly. They are friendly and fun to talk to. I appreciate how quickly the staff clears the carts so that it doesn’t pile up in parking spaces. The super small parking lot can be a challenge. Especially if someone chooses not to park correctly.

This is a good location for Kroger. Friendly staff, good assortment of produce, meats and cheeses, and breads.
Today when I went in I couldn’t find brine bags but when I told the cashier she walked up to a manager and the manager went and tracked them down and walked them back up front. She opened the box up and placed a bag on the whole chicken I was purchasing to ensure it fit to avoid an unnecessary trip.
I thought the customer service for a chain grocery store was pretty impeccable and it made me a loyal Kroger customer on the spot.

It looks beautiful. Not only is it situated in the already cute «village» area of Grosse Pointe, but the store is newly updated to look fancy as well. Still, looks are deceiving, and unfortunately I find this Kroger to be pretty bad in terms of prices and selection.
This store is on the small side. But not that much smaller that I’d expect them to be lacking so many items on my shopping list! My shopping list doesn’t vary much, so I’m buying all the same things regularly at Meijer, or Spartan grocery stores with no problem. But last time I left this Kroger, there were about 4 things they just didn’t have at all, and another 3 or so that they had in such small selection/​variety that I just passed rather than settle for a product I didn’t really want. They do have a nice sushi bar and soup/​premade food selection, but I guess that’s not as big of a deal to me as I don’t buy that stuff as often.
The layout is kind of odd, and because the store is smaller the aisles are more narrow and everything is generally just closer together. Not a big deal… but the selection is what bums me out. Prices seem to be a bit better at other Kroger locations as well.
Next time I’ll only run in here if I need a quick something, I’ll save my big grocery shopping for another store.

The customer service here is TERRIBLE. I asked three different people for a small simple item and they kept pointing to different parts of the store without taking the initiative of walking me over and helping me. No wonder the employment rate is so high. These apathetic employees deserve to be fired and maybe then they will appreciate their jobs. Not coming back again. Trader Joes across the street is much better.

I love the new Kroger. It’s the only Kroger I shop. It has everything I need, but in a smaller store. Similar to an upscale neighborhood grocer. Great produce, flowers, bakery, deli. And it’s next to Starbucks, so my husband I stop for coffee before we grocery shop. It’s a nice outing.

I love the new Kroger! It is leaps and bounds better than the old one. The have a little bit of everything. I love the sushi bar and the bakery department is fantastic. I do wish the aisles were wider though.

love it, lots of free samples, great attentive employees.

I’m not so sure about you fancy shiny Kroger! I don’t like your weird angled cash register line that makes people not know where the line starts or ends. I don’t like your lay out so much either it’s not really clear to me the logic.
I do like your sushi and soup bar though, oh and your 10 u-​scan check out that’s super nice.
I guess I like the mack Kroger or i am just used to it and the slightly lower prices there too.
I’ll give you another try though new shiny boutique Kroger. I hope we can become friends!
PS. Are you really paying people to unload my cart on the conveyor belt at the register? really? wow!

Not an enormous selection, but close, quick, and convenient. Also, the bottle return is based on the honor system – you just handing the bags to an employee and telling them how many you have. I’m just saying. BONUS: a Starbucks. Caribou, and GAP are in walking distance. Again – I’m just saying.

It is interesting how much of a difference a few blocks can make. This Kroger off Kercheval is dramatically different than the one off Mack. Both are in Grosse Pointe, but only one is nestled safely in The Village.
If you want fancier Kroger experience (more variety, slightly cheaper prices), then drive over a couple of blocks and go to this one.