Best Western Olympic Inn

Worst stay ever. Stayed here because we were visiting Mohegan Sun. Shuttle service, horrible. Never had enough seats and always were limited on the times it was available.
Mohegan Sun is open 24 hours, so why isnt there a shuttle available?
Bathroom door knob was broken, the fridge and microwave had so much dust on them. Shower head was broken. Never had a maid come clean, even after we requested it.
They sure as hell do not inspection the beds either, everyone left with bed bug bites and they have the audacity to deny the accusations.
How the hell do 4 people stay at your hotel and all leave with bites?
Do not waste your time with them!

Stayed here about a week ago.
I got to the room and unpacked, ready for a shower after traveling all day — and the shower was scummy & had not been cleaned. The maid shined up the metal parts to appear clean to a quick inspection or glance. However the floor was covered in various body hair– as was the tub.
Already unpacked, I just asked for cleaner so I could take a shower without fear of infection & they sent up a bottle of fantastik and old towels. I may have heard a quiet“sorry about that”.
Time for bed and I’m pretty sure these sheets aren’t clean. I’m so tired I can’t deal. I try to sleep– but it’s cold. I ask for extra blankets which were quickly delivered to the room. I immediately wrapped myself in one and got a bug bite.
So much for comfort and warmth tonight.
I requested a sheet change for the next day since I didn’t want to chance anything. The maid left a perfectly visible– big black curly pube on the sink (that wasn’t there yesterday) for me to enjoy next to my toothbrush, as to show her distain for the guests.
Also the same stains that were on the sheet under suspect yesterday were still there! Just ignoring those ol’ sheet change requests eh. Nice.
We asked to switch room before the second day was over as 2 nights in an unclean environment was quite enough.
Maybe re-​staff the people that quit mentally years ago. Maybe let the housekeeping know that even in a shit hotel– people (me) tip $ on the effort of the maid. (well not this time)
It would have been nice to maybe have some percent on our stay comp’d– especially since I had to re-​clean their nasty bathroom. (Are big bites & cleaning your own room included with the free breakfast?)
Happy to say I went to a hotel similar to this where the maids do their jobs, and I tipped the hell outta them;)

So far, worst hotel experience ever. Not only were we charged a premium «holiday-​rate» which was outrageous for a hotel as run down as this one… but when we got to our room at 10pm and unpacked, the shower didn’t work. they moved us to another room (packed up and moved) then after we complained that it wasn’t the same room type, they moved us again and let us know that, if we wanted to find another hotel, (it was midnight by now), they wouldn’t charge us. I highly recommend finding anything else in Groton, it certainly couldn’t be worse than this Best Wwstern.

I booked this hotel for the free casino shuttle. Unfortunately, by the time I checked in, all the shuttles were full. When I have stayed at other hotels that have casino shuttles, they continuously run all night. This hotel was unable to provide us with the free shuttle which was the whole reason we booked the room.

I love this hotel. My wife and I usually stay here on our weekend getaways to the casino. The atmosphere is friendly, warm and cozy. The décor is pleasant and inviting. I guess they recently removed the sauna, and they haven’t yet updated their signage to indicate its absence. But other than that, it was great. They have a free shuttle to the casino. The room was nice and comfortable. The pool and jacuzzi were excellent; nice and clean. The restaurant attached to the hotel was ok. The only complaint I had was with my cobb salad I ordered; the chicken tasted overcooked. But other than that it was pretty good. The hot breakfast was pretty good. All you can eat free with your hotel stay. Eggs, bacon, sausage, the whole nine yards. Being a diabetic it is good to know that I have better choices than what a continental breakfast would offer. The complimentary coffee was a nice perk, and the staff were very friendly. I called the front desk at 12:30 AM for a wake up call at 8:30, and the guy I spoke to was extremely cheerful and friendly. I asked for extra conditioner and I got it. They truly understand the meaning of hospitality. Stay here for good service at a reasonable price.

Upon arrival the entire hotel smelled like cigarette smoke. Went to our room on the 4^th floor and again it smelled like cigarette smoke. Once we got in our room and opened the window we could breathe. We had stayed on a military rate and never got our voucher for food for $ 15.00. The hotel is dated but clean and the staff is very nice. The pool and hot tub area looked nice although I did not have time to enjoy them. Biggest gripe was I was stuffed up for days after the cigarette smoke in the hotel. We moved to another Best Western and within a few hours I could breathe again.

Just gross. So gross that I haven’t even checked out yet and I logged in to Unilocal on my phone to write this … my first review ever. Pool and «hot tub» gross. Bathrooms way too small. Room is dingy. Had to catch the same huge bug twice as it escaped our cup. A/​C loud! Can’t wait to check out. Ewe.

Very nice clean room, mattress comfortable, large bathroom, but no hair dryer. Indoor pool small but well kept. The hot tub jets were not operating, but peaceful and warm exercise area & sauna were also available. Small fridge, microwave in each room. B’fast included in AM left a little to be desired, but adequate. Great bargain if you’re a Best Western member making the reservation online Sunday thru Thurs.

I stayed here with a group of girlfriends for one night. We wanted to find an affordable place that offered shuttle service to Mohegan Sun. While the hotel may not be the nicest place you’ll stay, you can’t go wrong with it as a place to crash at the end of a long night.
What really made me write this review, though, is the quality of their customer service. The people working the front desk were extremely nice and helpful. The casino shuttle bus driver, Jimmy, was the man. But what impressed me the most was that my friend’s feet were hurting in her high heels about halfway through our casino excursion. She called the hotel and the woman at the front desk personally went into our room, got her flats, and had them delivered to the casino — at no charge and with no hesitation.
Again, the hotel isn’t much to look at, but it is clean and it has staff that were more attentive and friendly than you will find just about anywhere. If you are looking for a place to stay while visiting Mohegan, I would recommend this Best Western.

We were in town for a family event, who insisted this was the best and closest hotel in the area.
For the rates, we were highly disappointed. Our average nightly rate was over $ 122/​night (not including taxes). The rooms were mediocre, at best. We know this is the NE, and things are just smaller and more expensive here — but the upkeep and comfort was really lacking.
Just some examples in our room:
— The fire suppression sprinkler head in our room was missing its covering, just a big hole in the ceiling.
— The bathroom counter was falling apart
— The door lock kept failing — we went through 5 different keys in our stay, each time the staff insisting it was keeping the keys near our cell phones. Even when we never placed them in our wallets/​purse — they still failed! We were locked out of room on way too many occasions.
— Our refrigerator never got cold enough to keep bottled water chilled.
And let’s talk about the beds — they were terribly uncomfortable. I’ve seen comments from management around the web saying they were in process of replacing all mattresses as part of their updating. I have no clue if our room had old or new ones. If they were the old ones — they need replacement ASAP. If these were the new ones — really? You couldn’t get decent mattresses? These things are definitely the bottom of the barrel cheap variety.
The walls are also paper thin — we could hear our neighbor’s every word to each other, including their phone calls. (Which meant they could hear ours too.) And we could hear every step in the hallway all night long.
The morning hot breakfast buffet was nice — but after two mornings, grew quite old with the limited selections. And after paying an inflated rate for our Saturday night stay, we were very disappointed that there were *less* options on Sunday morning than any other day! Really wished for more healthy options like fruit, yogurt, oatmeal, etc. Only so many morning’s in a row that scrambled eggs and potatoes are interesting.
If we had paid half the rate, this would be more in line with our expectations. But at the prime rates they’re charging — the expectations are just higher.

I really enjoyed my stay at this hotel. When booking, we got a discount just for booking 7 days in advance. They are about 10 minutes from Mohegan Sun, and they have a shuttle service. Also, they have a great
continental breakfast buffet in the morning, at their onsite restaurant. Even though we did not have time to use the pool, jacuzzi, and gym, it was really nice to know that they were available. I am already in the process of planning my next trip and definitely staying at this Best Western. The rooms were very clean, and comfortable. Also, the rooms were a good size. It was also nice that I had an internet connection available to me. I would recommend this to anyone! Awesome experience!

Staff was friendly, and the rooms were clean, albeit rather outdated. Minimal care was taken in installing fixtures though as the coat hanger and the mirror were really crooked. There was a refrigerator in our room which was nice since we were traveling. There was an intense smell of pot in the hallway, not the hotels fault. It was gone the next day though, hooray! Complimentary hot breakfast buffet at the restaurant attached to the hotel. Eggs, sausage, biscuits and gravy, lots of other choices as well, plus free juice and coffee. The location was good for us as we were close to the Navy Base and also about 15 minutes to Mystic.

I travel here alot, and I have never had a bad experience here. The food at the restaurant is very good-​try the fish and chips, and the free breakfast is very good. Although its older, the hotel is clean, maintained, and provides amenities to make the stay worthwhile.

You MUST stay here if you are visiting Mohegan Sun! I stayed here because I was going to see a show at the Mohegan Sun Arena and the casino was charging an OUTRAGEOUS $ 600.00 per night. I don’t know who they think they are but I wasn’t about to dish out that much money for just one night when I could probably find a great deal on a week long vacation for the same price.
The hotel is OK. It is CLEAN and conveniently located a 15 min drive away from the casino. The bonus is they even have a free shuttle service to and from the casino which runs on the hour (that was my deal breaker). Just be sure to call ahead and reserve what shuttles you want and the amount of people you are traveling with. If you don’t reserve a shuttle they don’t allow you on.
The hotel is the cheapest in the area (trust me – i called them ALL) and the people working at the reception desk are incredibly nice. If you stay here you even get a complimentary free buffet breakfast in the restaurant located within the hotel.
There is no need to pay insane Mohegan Sun prices! A clean hotel with shuttles to and from the casino is a deal you can not beat!