Fast Response Heating and Cooling

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! waited around all day and no one came. No follow up call to inform me. When I tried to leave a message the voicemail hung up on me. How on earth is this company still in business??? COMPLETELY SKETCHY! STAY AWAY!

My home warranty company sent these jerks.
The house we bought didn’t cut it when I turned on the heat. I went downstairs and found gaps in the ducts and holes in the furnace plenum that were simply stuffed with copious amounts of painter’s caulk.
So, these guys show up in those little paper boots, and walk through. One finds that there is a duct that had been disconnected and not properly capped. I said, «what about these gaps in the sheet metal», what «about the plenum», etc. I pointed to the problems. He said «It’s not a big deal for an old house». He then suggested I get the ducts cleaned by them, and consider brand new ducts for $ 5,500.
I demanded that he fix a few things. He then stated that HE DIDN’T HAVE ANY TOOLS. HE ASKED IF HE COULD BORROW A HAMMER, NAILS, SCREWS, AND A DRILL. I leant them to him. He then said a work crew would return in 2 days and left.
No work crew, no parts ordered, I called the company twice, and they didn’t do anything.
WHO THE HELL SHOWS UP TO REPAIR AN HVAC SYSTEM WITHOUT ANY TOOLS!!! WOW.