PODS

Will only deliver certain days. It’s all a way to get more money. The columbus office is a total scam. Hidden fees the national office can’t explain. $ 1300 for 3 containers and can’t get them picked up. $ 10 a day to sit empty in my driveway…

I will never use Pods again and I will tell everyone I know not to use them. Not only was I dissatisfied with the local Columbus office, but also the national sales office. On a Thursday I received confirmation of my Pod to be delivered on the following Saturday. The Pods people had confirmed my address and it’s ability to accept a Pod on the street. I proceeded to book and pay for a moving service, I paid for city permits and I cleared the use with my local police and city departments. The Pod needed to be on a city street with cars on both sides and the city department brought out barricades for both sides of the street to allow safe travel for other cars. On Friday afternoon Pods called while I was at a funeral and when I checked the message that evening I learned they would not deliver the unit and they did not leave any information on how I could follow up to understand why. I spent a few hours that evening trying to get ahold of national and local representatives. The national representatives were the only ones who answered the phone, but they could not do much to help. They committed to contacting the local office and told me someone would follow up with me. The next day (Saturday morning) when the Pod was scheduled to be delivered no one called me. I called the local office and no one answered and I was transferred to the national office that could not help me either. I drove to the local office and no one was there to help me despite alleged business operating hour of 8-​noon (according to the national web site). I began looking for an alternative solution. Despite short notice I was able to get Bins to help me and they delivered on their commitment and arrived on Sunday morning with a portable storage unit at the time they promised. I was very impressed with Greg and his team at Bins. They were very professional, prompt and less expensive than Pods. I recommend Bins to anyone looking for portable storage units and I advise you to steer clear of Pods.

PODS is great. I’d never moved this way before and it’s the best way to do it if you’re only moving a small house/​condo/​apartment. I had plenty of room. It’s a little more expensive than getting a U-​Haul but worth it. Here’s why:
1. Call to order your POD. The POD gets dropped off when you want it, and it stays as long as you want. You can take your time loading stuff in to it. This is really good if you are having friends help you move: you don’t feel rushed and you don’t have to worry about keeping people too long. I had my POD for four days and that was plenty of time to move boxes and stuff out at my leisure. By the time «moving day» came, I only had the big stuff I can’t move myself to put in to the POD.
2. The POD gets picked up. No waiting around here either. They give you a window time of when it will be picked up but you don’t have to be there.
3. The POD goes back in to storage OR goes to your new location. For me, this was great. I was homeless for almost a month so I had my POD put in to storage while I did some traveling and until I could get in to my new house. That’s ONE move in to the POD and ONE move out. No messing with renting a U-​Haul, putting your stuff in to storage, renting a U-​Haul again, etc.
4. Renting U-​Hauls sucks. I hate it. They suck to drive, and I always end up running things/​people over in them everytime. No worries here, as you have nothing to drive.
5. No rush when POD is dropped off. You get the POD dropped off at your new location and unload at your leisure. I hate being rushed and I’m generally slow to get anything done so this is perfect for me.
BAD STUFF about PODS: a few things were broken… a ceramic tissue box holder and an expensive lamp. But I didn’t really like either so it wasn’t the end of the world. Both were, in fact, gifts. But still, PODS do not travel as «smoothly» as they say they do, so be sure nothing fragile is loosely packed and everything is in its place. Another problem I have is that they really, really limit their liability to the point where if anything happens you’re screwed unless you buy their expensive insurance. Also, their fees are arbitrary – I only moved about 1.5 miles from my old location and the price to drop the POD off at the new location was a lot more, and when I asked why they couldn’t tell me.
That’s about it… I’d definitely use PODS again.

We had an almost perfect PODS experience. They actually performed exactly as they said they would in nearly every instance. I would recommend them to anyone. The warhouse facilities were very clean, everyone appeared when they were supposed to, competent, careful, and VERY courteous. The one problem we encountered was quickly and politely corrected. Communications are outstanding, followup equally good. I would certainly use them again. Over a six month span, they were practically perfect in every way. Thanks!