Empire Visionworks

I had my exam, which seemed thorough enough. When the glasses arrives though, they weren’t quite right. I waited about a week before going back to have them check to see that the prescription was right. They said it was, and then had me see the optician again for a re-​examination. His conclusion was that the prescription was correct, and he didn’t know why the glasses weren’t right. I can only say that they weren’t very clear, and it felt like the prescription was in the wrong place. After several trips back to have them readjust the glasses, I finally asked for my money back, and to have my prescription mailed to me so that I could have it filled elsewhere. That was almost 3 weeks ago, and I still have not received it.
My suggestion, try somewhere else first. This is a low end optician, and I have learned my lesson.

I came here for the first time last December for an eye exam. The Optician was super nice and quite pleasant. The store staff were having a helluva day. From what I overheard, they were very short handed, new trainee and overwhelmed for the day. Still, they were pleasant — albeit unorganized due to the staff shortage. But we got the job done. YAY.
Fast forward. I get a notice in the mail from DMV that my drivers license is going to expire and that I need an eye exam. . or my Optician can simply fill out a form and I can bypass the eye exam.
I decided to have this done at VisionWorks (where I had my exam last Dec) to skip the DMV lines. I work two full time jobs to keep food on the table and a roof over the head for my family. I do what I have to do. But that does not give me a huge window for time off to take care of things like this — so ultimately, I went in 2 days before my license would expire
After driving here from Saratoga Springs, apparently I did not bring the proper form for the Dr to fill out for DMV. I quickly googled online (thanks to my trusty iPhone) and found that this is a common form that can be printed right from the DMV website.
I asked the woman «Is it at all possible, can you please go to the DMV website and print one out for me?» She said «No. We don’t have internet access for you to do that». Shocked. . I rephrased my question «You can’t, please, just use your computer here to the dmv site and print one online, so that I don’t have to drive back to Saratoga?» She said «No, we can’t do that».
Ok, so I get it. I forgot the form. My fault. I waited to the last minute (not because I wanted to, or because I was lazy. . but because of my schedule). My fault. I get it. It’s not in your job description to print this form for me. BUT. . you do want my insurance providers money for my exam and contacts when it comes time right? And you do want my money for what my insurance does not cover ($ 800/​year in contacts, and $ 250 glasses). So just be a person please, and print the documents. It’s called customer service. You are not doing me a favor by allowing me to be your customer. The customers are doing you a service by patronizing you.
It’s a small thing for me to be upset at. But it’s a very small thing that could have been resolved so easily.
As I left. . she reminded me «you only have two days left before your license expires so make sure you hurry back» WHATEVER.