Handyman House Techs

Called for 2 quotes at a satellite facility and advised billing address and service address would not be same. Was referred to a different company and advised they did not do commercial repairs. Called that company (Wilson Retail Solutions) and tech from Handyman House Techs showed up… without a call first.
Showed up at main office. Explained where the repair was, gave detailed directions about the building corner where the repair was needed, including the storage unit number it is beside, gave gate code for access. Huge sigh and complaining about the 4 mile trip. Next day, Handyman House Tech called to advise there is a 35.00 trip charge for their free estimates and when I explained I had told them the service was at a different address, the woman said, «na, na… nuh… Nope!» SO unprofressional and rude.
She also stated the tech could not figure out where the repair needed to be, even though I told him specifically where it was and explained the other issues were NOT going to be addressed at the moment, so he was obviously not paying attention to what I was saying.
If there was a trip charge to go to 2^nd address, the tech should have advised that, instead of the complaining, and I would have sent him on his way-​a free estimate should be free.
They are sending me a bill for 35.00 for wasting my time, as I definitely will not be approving any work to be completed by this company.

I used Handyman House Techs to replace two privacy gates, install a glass door and check an electrical problem. The estimate was free and the final bill was within $ 50.00 of the estimate. The additional cost was due to the door chosen to install. All receipts for supplies were available. I was extremely pleased with the quality of the work.