Randall’s Autohaus

The owner is just impossible to like. Very rude and the prices are way to high. I drive right passed them to the Bosch mechanic in long beach anytime I need work done now

This business is nothing but a scam house to take advantage of people who typically have money and/​or know they can gouge the customer easier because of owning a highline vehicle. I paid 320.00 for these guys to tell me I needed every possible tiny item replaced in my engine ranging from fuel pumps to oil filters. I didn’t need you to tell me you will change my oil for 110.00 I can do that myself for 18.00 with the same exact oil. It’s unbelievable what they are trying to do and could not unrecommend a business anymore than this establishment. I paid 4,000 for an old bmw and other than a lag when I accelerated from idle it ran fine. So the estimate to fix this problem? $ 6,200!!! Take a look at the picture and see for yourself. Air filters for 25.00! Engine coolant charged twice for 25.00 when I didn’t need anything for radiator issues! It’s unreal and I only hope I help someone in the future by not getting ripped off here. They do not deserve to be in business.

I have never met a group of less professional people in the service industry. Was over charged and underserved. Amazed that I still see cars in the lot.

I really hate myself for not taking others reviews in consideration, and got pissed off because I got ripped off, and can’t do nothing about it. Rudest people alive! Save yourself a heartache, go somewhere else. These people don’t want your business. They want your money and push you out of the doors. Their knowledge is questionable. I went to pickup my car that wasn’t fixed. I ask to check the car out before I pay. He gave me a «What for? Your car is running fine». That was not the case, went to start up the car, nothing was fixed. All they did was clearing all codes and called it fixed. The mechanic that was checking out the car with me couldn’t not explain what was going on. He pulled BS out of his ass. Please go where else!

I couldn’t even get my foot through the door. My advice to your company, get a knowledgable person to answer your phones. A RUDE lady answered the phone and apparently didn’t know anything. She kept saying «I don’t know, we don’t know you and don’t know your car» in the RUDEST way. LOL. It’s not that she couldn’t answer my question, it’s her ugly tone and the way she went about doing so. If I could’ve remembered her name, I’d gladly paste it on this review so she can see it. Seriously? Be rude to a potential customer on the phone when I politely asked a simple question? Totally brilliant of you. Thanks but no thanks. Don’t think I want that kind of company working on my vehicle. I’ll take my business some place else!

Ripped off by them.
Worst part is that they look like nice people. Completely took advantage of me. After servicing my car there, my clutch blew off. They repaired it and advised me to get rid of the car. They do not stand behind their repairs.
My advice to you:
1. Don’t buy a European car. You will pay through your nose
2. Don’t repair it at Randall’s. You will get financially raped.

So why do my bad reviews keep getting deleted as ‘hearsay’? I was a customer and had a very poor couple of experiences there. Unilocal,stop deleting them!
I think it is just another piece of evidence that this place is SHADY, that my negative, and truthful reviews, keep getting flagged and deleted.
So again, I’ll post a short version of what happened:
Owner was rude, very condescending. They actually damaged something in my car, denied it, then finally realized it, and wanted me to pay to have them fixed. If you want to see a more detailed version, look on demand force.
This place makes me sick every time I drive by it.

This is great shop to get your European car needs met. Ive been here a few times as well as other family members. I’ve always left pleased with the work they’ve done on my BMW.
As with any luxury car you have, repairs are costly. You can save a few dollars here, but don’t expect huge huge savings.
If you need car repairs on the brands they work on, give this place a try.

Overall, good local service, esp. since the nearest BWM dealership is 60 miles away.,