Teddy Bear’s Carpet Cleaning

These are the most unprofessional and discourteous people. I had a major flood situation and called. All I get are calls back but no action. It has been 3 days since I first spoke to someone. No one in this office communicates with anyone else. I was promised they would come out on Monday. No one showed. I called and got an answer machine. I kept calling until I got a real person, because no one returns phone calls. I was told they would come out the next day at 10 am. NO ONE CAME. NO ONE CALLED. I took a day off work without pay to wait for these people. Every time I call, I get another person who blames someone else. All I get are promises that they will look into it and have someone call me back. The guy who promised to come today never even showed up at work. No one had me on the schedule, no one knew what was going on. All I get are promises of call backs. CALL ANOTHER SERVICE; ONE WHO IS PROFESSIONAL AND FOLLOWS THROUGH. This has been a huge waste of time and my carpets are ruined.