Officemax

A week ago I went in to purchase a lot of Post-​It tabs, 1 pen, and 1 package of folders. These were business purchases for a law firm that is supposed to be expensed back to the client. Yesterday I will filling out an expense report and noticed that they charged me for 12 Dr. Grip pens at 8.49 each for a total of $ 101.88. I went in and spoke to the manager and he gave me credit for 11 pens. As I was leaving the store, I looked further down on the receipt and noticed that they had charged me for an additional 8 Dr. Grip pens which cost another $ 65.12. I went back to talk to the manager and said that it was impossible for the cashier to make a mistake. I asked him if he had a coding error or something like that. He went in the back and came out and said that he saw those items being rung up. I specifically asked him if he saw 20 pens being rung up and he said yes, but it was a bit blurry. I said all I wanted was a corrected receipt so that I could get reimbursement and that I wanted to pay for all the items that I purchased at the correct prices. I told him he could have the first reimbursement back. He then treated me like a thief and a scam artist by saying «I gave you the first refund, but that’s all you’re going to get out of me.» He said this in front of a lot of customers and I was humiliated and embarrassed. My lawyer said to contact the State’s Attorneys’ Office and the Better Business Bureau which I did. The bottom line, out of a $ 257.83 purchase, my firm is only going to be able to get reimbursed $ 42.00.

Stopped by for two things: Gift cards and a laptop. Stood around for 15 minutes with no one trying to help me because the laptop I was interested in was not plugged in or was out of batteries so I could not test the audio on it so I gave up and just grabbed the gift cards I wanted.
Unfortunately, the cashier just botched an order (shorted a customer out of $ 30 in change) and I had to wait again. The cashier then said he had to call the credit card company to «authorize» my gift card purchase. I’ve never had to go through this before, I had my card and ID with me but that was not sufficient. He then told me that the card was not authorized (based on his phone call). He would not even let me slide the card like you do at every other retailer. I have never had this issue before, even when buying comparable amounts of gift cards at other retailers.
Given the level of incompetence at this store, I’m just going to have to wait until they go out of business and Staples moves in.
Update: I lost use of my credit card for the day until I logged into my credit card account and noticed a fraud alert. I called my credit card company and they said the cashier at Officemax incorrectly entered the credit card data and triggered a fraud alaert. The level of failure here is overwhelming.

Office Max has everything you need from an office stand point. They have good deals in there electronics as well if you shop the Ad. The people are pretty friendly and will help you get what you need.

Granted this is a chain store and all are just about the same. My review for this place is mainly about the staff. When it comes to the supplies they have on the shelves here, there is nothing special about this place which makes it better than the rest.
BUT… I do find the staff here very pleasant to deal with and not just some person behind the counter. Especially when it comes to looking over the higher priced items (desks, computers, printers) I find several of the people here know their stuff… even better than the Blue Box electronic store right next door.
It is because of the good staff here that I’ll come here instead of an Office Max which is closer to my home.