Pearle Vision

I’ve been using this location for many years and have always been satisfied even after a change in management. I purchased three new pairs of glasses as my prescription changed-​sun, regular, and work. I had an issue with one pair. In less than 5 minutes, they said no problem, they will remake at no charge. They want me to be completely satisfied. I will definitely continue to go to this store.

Had a all around horrible experience with this location. They are just there to make a sale and don’t actually want to help. Also don’t do returns fyi.

Great place, the best I have ever been to ever. Dr. Berkovich is very fantastic doctor and he is very good with his patients. He was very detailed in his exam and explanation to me. The rest of the staff is awesome and they have great selection of frames. I was very impressed with their selection. Love my new glasses and the way I look in these glasses.

Dr Berkovich is fantastic at what he does. I have been to other Pearle locations (2 different ones) and the tests were very basic at the other places. Dr Berkovich took the time to go beyond the normal string of tests and even threw in a high res color photo of my eyes for free! He explained everything very clearly and really took his time. The prescription is perfect and my sight is way better now that I got the correct prescription. Lana then sat me down, made sure my insurance went through and I was out of there at a super reasonable cost. I usually get my contacts online but after they showed me the discounts it was right there with the online guys. I also live 45 minutes away from these guys. ill happy make the detour, very impressed with the professionalism. Thank you Dr Berkovich!!!

I was very impressed with the selection of frames. The store is under new management, new employees are friendly and know what they’re doing, the new doctor was very nice and knowledgeable, took his time to explain what was happening with my eyes. I love my new frames, definitely would recommend to anyone and will be back myself. Oh and they take Eye Med, which was a plus for me.

Simply THE BEST place that I have found for my eyewear and eye are needs. Helpful, great selection, and friendly staff.

I have had many bad experiences in the past with eye doctors. I always went with whoever was the cheapest. After being told by several area eye doctors that I was not a good candidate for contacts, I asked my coworker who she saw and how come she had contacts, even though her vision was way worse than mine. She recommended me to Dr. Ho. at Pearle Vision. I scheduled an appointment with super easy online, since she was available to see me after work. When I arrived to my appointment, the staff was happy and cheerful, which frankly scared me, since in all my previous appointments I was greeted as if my presence was a burden to them. One of the girls working said she’d «pre-​test» me before I saw the doctor. I had no idea what this meant. Until she throughly explained the process to me. Afterwards I waited only a few brief moments until Dr. Ho, personally came out and greeted me. She was warm and welcoming and extremely through. I told her I desperately wanted contacts and she said ok… I was shocked! She ordered me a pair of contacts in my prescription and scheduled me to come back for a training when they arrived. On that next visit I was scared and nervous, until I met Diana, the assistant manager who was appointed to be the lucky person to teach me. She calmed all my fears, was patient, caring, and enthusiastic about my being a first timer with contacts. After 30 mins I was a pro at putting my new bifocal contacts in and out. Diana said «why haven’t you done this sooner?» I told her this was the first time I’d been given a chance. To this day I love my contacts, Dr. Ho., and all the friendly help full staff. Good job A+, my family and myself will definitely be back.

They take eye med insurance mostly. Very helpful and friendly staff!!! Great customer service! Dr. Ho is a great eye doctor and Lorrie is very helpful and can take care of all your needs! Awesome service from the staff and great selection of glasses like Versace, Coach, Burburry, and my favorite Oakley!

I’ve been wearing glasses for 20 years and I’ve shopped at many eye glass stores. This store was by far the absolute WORST. I just got off the phone w/​a Tiffany who works there.
She was not helpful, did not care that her establishment had ruined my glasses and unapologetic.
I went in Fri ⁰⁹⁄₁₃ to have my frames adjusted. A manager there (obviously either untrained or ill equipped to handle the task) melted my lenses. I now have severe eye strain & headaches due to this malpractice.
I called today to get the status of my replacement lenses & I was told the earliest is Thursday. This is unacceptable. I asked Tiffany to expedite the order via UPS Red & she refused. I will never use their services again.
I will also make it my mission to tell everyone I know who shops in Gurnee, IL about my horrible experience.
Why is there no accountability? The lenses are extremely overpriced & they treat their customers like excrement.
I have received better service at WalMart for goodness sake.

I will forever avoid this place. How could one have a bad experience getting glasses? Go here. Dr. Kubliak does not know what she’s doing and will make you come back for extra services unnecessarily. The prices here are also ridiculous. Save yourself the time, money, and frustration. Avoid this place and go to a reputable optometrist and business, not one that wants to rip you off and have you come back for unneeded services.

Not a bad place for glasses, although a little pricey. Went here with my mom and they had a buy one /​get one free sale going on. Overall it was around $ 700 for the two pairs… the frames were reasonable but the lenses were like $ 400! I don’t buy a lot of glasses but that seems like a lot.
The staff was friendly and the frame selection was pretty good.