Seasons Heating & A/C

Folks, these guys are the best. Jerry in the office is a great listener, respectful and was willing to work with me on my new furnace. Mike was our technician and installer. Not only did he install our new furnace, he saw that previous installer did not properly seal area so he took care of that. Gave us the right filters. And even went the night before to the laundromat to wash the floor tarps because he knew it was important to me to have a clean service call. Their prices are competitive. After the install, they handle all the warranty paperwork and even found a rebate for us to get some money back !!

I had an older a/​c unit that needed to be replaced. I Always get 2 – 3 estimates for anything major AND try to have a personal referral. So doing ALL that I found Seasons in Gurnee. An Extremely efficient woman scheduled my appt. & listened to my banter about where to have the person park as I live in twnhse. with «guest» pkng and neighbors that don’t give a person a break! The serviceman & a trainee arrived. I was impressed that Both handed me a card, introduced themselves and proceeded to check the unit outside/​crawl space. I already knew it was on it’s last leg so I expected the worst.
I received plenty of info. & he answered my questions and shortly after an estimate was in my email. The ONLY difficult issue was that MY son is in HVAC. Unfortunately for me he moved to Colorado and wanted to go over the estimates with me. After much discussion (and a direct call back from owner) we decided on SEASONS.
I also appreciated them fitting me in to their busy schedule as I have asthma and No AC!
I’m Extremely happy with the service and Impressed with the worker and his trainee. I prefer a family owned, smaller company, that takes pride and I believe I found them.
p. s. I don’t write many reviews but this company worth getting an estimate if u need one…

Don’t let the several «good» reviews on here fool you! Most likely written by employees or their close family/​friends. Other review sites paint a more accurate picture of this company. First off, their $ 50 special they run is a joke. They do more of trying to find things wrong than an actual maintenance. Believe this is just a scam so they can get into your system, tell you something is wrong, or break something accidentally and then sell you their «services». Then, they will continue to cold call you about having them fix it when nothing is wrong with anything to begin with. Second, the management and customer service (mainly the ladies on the phone when you call or cold calls you) are very rude and unprofessional. If they dont like the questions you have about a service or their «recommended service» from their «$ 50 check» they will get an attitude and hang up on you. Also, don’t ask them any questions as they aren’t knowledgeable and won’t even attempt to help you with your inquiries considering you are considering paying hundreds (or even thousands) to this company for a service. Save yourself the inconvenience and shady workmanship and choose someone else! There’s lots of others reputable hvac companied in the area.

We had a 24 year old air conditioning unit and we knew we needed a new one. I got many quotes from surrounding companies and this one was the cheapest. The office staff was helpful and friendly. They gave us not only the estimate but the Consumer’s Report of why they install the type of units, which is really nice for those of us who don’t have a subscription. Our installer and sales man was Michael and I can’t say enough about him. He was very nice and friendly. My kids were a handful as he was putting in the unit, but he was so patient and really wonderful with them. I will use them for the future everything with our heat and air! If you need anything done, ask for Michael!

These guys were great! In the middle of Chicago’s deep freeze they were able to get out with an hour and repair a short on a furnace in a house I was working on. Not to mention, they did it on a Saturday for $ 150! Definitely saving their phone number!!!

My AC west out and they were able to work around my schedule. Very Nice people prompt and a fair price. I didn’t feel like I got screwed like with most repair companies. They only fixed what needed fixing. Will definitely use again.

Seasons Heating does an amazing job! They installed a new furnace for use several years ago. The same people visit our house year after year to maintain the furnace. We have used them for 10 plus years and there is very little turn-​over in personnel. If you need a furnace, please give them a call. They do excellent work and are a pleasure to do business with. They have 24 hour emergency number and they return calls quickly. They are prompt, clean, and polite. A great HVAC company!

These are the greatest people. First of all, they keep your schedule and call you when it’s time to have something done. «Hello, Mrs.JoJo. This is Seasons. It’s time for your annual AC cleaning. We have openings Wednesday at 2:00 or Saturday at 8:00. Do either of those times work for you? Would you like us to do the dryer vent cleaning at the same time?» How can you not love that? Nothing to remember.
And they’re good! Wouldn’t be useful if they sucked. But they don’t. They do a great job. Their people are nice. I cannot say enough positive things about them.
And then, just as I’m finishing writing this, they called to tell me they overcharged me and would I like them to come by with a check or would I like it as a credit. They could have kept the $ 200. I would never have known. Love these guys.

Repair Fraud
Seasons Heating of Gurnee called me offering furnace cleaning at half price. The technician told me the heat exchanger had a crack in it and needed to be replaced. I didn’t believe it because the heat exchanger was replaced 4 years ago under warranty. I called my normal furnace service company, Command Service. Their technician let me watch as he completed a boroscope video camera inspection of the heat exchanger interior. He reported a little rust but no cracks or holes. My complaints with the Better Business Bureau and the Illinois Attorny General are pending

I was contacted by an employee to offer me a reduced cost cleaning and check of my furnace. I scheduled an appointment the next day and the Service Manager Michael showed up on time. He cleaned up the furnace (it had been a while) and prepared to check it. Unfortunately, my fancy thermostat had a built in delay after power was turned off so we couldn’t test it.
After the thermostat was active again, the furnace was not working correctly. I contacted the office and they had Michael call me from the next job he was on. We tried a couple of problem isolating techniques but we couldn’t fix it.
The company rearranged their technician’s schedule so that Michael could quickly return. He determined that the thermocouple/​flame sensor had failed and needed to be replaced. Due to the age of my furnace (17 years), he didn’t have the part on the truck. So he drove across town in the snow and returned to install it. Problem solved — heat is back!
How do I define great companies? Excellent staff, focus on customer service, fair prices and quick response when things don’t go as planned. Gary, the owner of the firm, was very helpful and showed appropriate concern as things unfolded.
I’m very pleased with my experience and rest assured that I will certainly look to do business with Seasons for all of my HVAC needs.