Dollar Car Rental

Do NOT use Dollar when renting at EGE. I reserved a premium SUV and, when I picked it up, they asked which vehicle I preferred, a Suburban or a Yukon. I selected the Yukon. When I dropped the car off, they charged me an additional $ 10/​day ($ 130 for my two week rental period) claiming the Yukon was «an upgrade.» The 26% tax charged by Colorado and Eagle County is criminal enough without the rental company cheating the customer too.

Dollar is awesome. It is not particularly uncommon for other companies to oversell their vehicles. Dollar does not do this. If you rent a car and you come when you say, your vehicle will always be there. In addition, when other companies are sold out, dollar always has cars available. In addition, many employees have been there for years and remember you when you return which makes it personal and enjoyable to rent a car here. Finally, their rates are always super low and If you’re a return customer and book directly with them, you get to cut the line when you arrive.!!

VAIL SKI VACATION: CAR RENTER BEWARE: SUV misrepresentation:
Did NOTget the class of car reserved online.
I reserved, on the Thrifty/​Dollar website, a «standard SUV – Jeep Grand Cherokee equivalent» for a week long family (5 with children: 9,7,3) ski vacation during New Years week 2015 for $ 1,529/week (expensive, but I fully understand peak season supply and demand).
Upon arrival, I was offered a Toyota Venza as my rental car. They did not have a «standard SUV» in stock. At this ski town location, a Toyota Venza is considered a standard SUV equivalent. I explained to the agent that I specifically reserved an SUV for the wheel base and size for driving safety in heavy snow with my family. I was told if I wanted a larger wheel base, I could upgrade to a Toyota 4 Runner for an additional $ 500, or a Suburban for an additional $ 900.
What is more like a «standard SUV-​Jeep Grand Cherokee»: 1) Toyota Venza or 2) Toyota 4 Runner?
$ 1,529 for a week rental, and you want another $ 500 so I can actually get a SUV like I originally reserved? At the start of my family vacation with my 3 boys waiting in the background, while it is snowing outside.
Left with no good options at the counter, I chose to upgrade to 4 Runner.
After my vacation, I made a formal complaint with Dollar/​Thrifty hoping to get a refund of my upgrade fees, as it is common industry practice to upgrade when the car one reserves is not available. Ultimately, I was told by the site manager that I agreed to the upgrade and got the car, so they fulfilled their part of the transaction. Instead, I was offered a 15% discount on a future car rental ONLY valid at this specific location.
I also plan make a formal complaint to the BBB. I don’t think this type of «bait and switch» business practice should be rewarded.

Great experience! Wonderful customer service, the staff was so friendly and helpful and nice vehicles! Really glad they offered an upgrade special to the Toyota Four runner SUV because even though the roads appeared to be nice at the airport, it was a blizzard in Vail!

NEVER EVER RENT A CAR FROM DOLLAR/​THRIFTY. From the clerk who tried to charge me for every perk that comes with an upgrade before he simply upgraded because THEY DIDN’T HAVE THE VEHICLE ON MY RESERVATION. To the operations manager who explains their inability to charge the card that is on the initial reservation because they hadn’t released their own hold on THAT CARD as «that’s just how it happens sometimes». — feeling ripped off.

Great selection of cars (if you search on
, it shows they have the largest fleet. That’s why I came here). Rachel and Julian are super friendly and accommodating. They named the price I saw advertised online without me having to haggle!
According to local legend, they are the only ones who wait for late flights on confirmed rentals — unlike the others who leave you hanging and forced to take a cab or the bus :(
My Toyota Highlander was clean and well maintained.

Awesome staff, super friendly! They tried to upgrade me, but I stood tall and denied everything. Had a wonderful experience with them and will always use Dollar/​Thrifty at the Vail/​Eagle airport.