Heaney Kevin M DDS

No need to go to this conceited, condescending «dentist» whose skill has seen much better days. Don‘t ask about the work he is doing on your mouth because he just rolls his eyes to his assistant who then rolls her eyes as if to say «listen to what this stupid patient is asking». After he gave me two new crowns, my bite was off… by a long shot. I asked him why that would happen and he said «Maybe your jaw moved since I took the impression»…a very unpleasant little guy. His office staff was unable to submit to our carrier because of a glaring lack of knowledge in how to complete such a simple task. It took them a year to actually get it resolved. The level of this man‘s ineptitude combined with his unwillingness to correct the alignment of the crowns caused me to go to another dentist where I had to pay $ 3,200.00 out of pocket. Insurance would not cover it because I had already reached my limit for the year. For a Dentist working out of his dingy little home office in Hackensack, where getting mugged on the sidewalk is a very real possibility, he should seriously contemplate giving up his license… before the state takes it away from him… Now that would be justice…

All I can say is beware of insurance issues. The only insurance they are in network with is Delta Dental. My husband made an appointment as a new patient and asked the recptionist if they are in network with Aetna. The receptionist looked up our plan and told him «your plan will cover routine dental work at 100%.» A large bill was later sent to us for out of network expenses. When I called the office to question the bill (spoke with Maria), they said, «yes, we take Aetna but we are not in network with them.» I informed her that the receptionist took the time to look up our specific plan and reassured us «we will be covered at 100%.» Her reply was, «yes, but that doesn’t cover OUR fees.» I understand that as the patient, I am ultimately responsible for the bill… but I feel their office was very misleading. Why would anyone WANT to be left with a bill when you can receive the same services for free (especially as a new patient that has no ties to a particular dentist)? Mostly, I am bothered that their office refused to acknowledge the possibility of any miscommunication on their part. Too many healthcare providers are concerned with getting your business rather than customer satisfaction. We will not be returning.