Our entire plumbing system was badly backed up. We needed help immediately, and contacted Rapid Rooter. Dee Nichols, the manager who answered the call, was very knowledgable, kind and understanding. In less than 45 minutes help arrived. Guy, the plumber was a knowledgable professional, who diagnosed and cleared the blockage. I highly recommend Rapid Rooter for any plumbing, heating and air conditioning installation and/or needs. The difference between Rapid Rooter and other companies is that they care about the customer even after they pay for services rendered. They are professionals who care about the people they serve.