I contacted them in 2015 to find a part time nanny — the process was very manual and not exactly user friendly(ie not online) although the woman I spoke with seemed very professional. I mailed a check in which was cashed promptly and then the service only referred me to a total of two candidates — one who was a church worker and was extremely afraid of dogs(when my application clearly indicated the candidate needed to be pet friendly) and the ther candidate never showed up after rescheduling numerous times. I emailed and called with no respone and I am still awaiting my refund.