AT&T

I walked in and was waited on right away, even though the clerks looked busy and other customers were in the store. I just needed to switch phones and Melissa was courteous and efficient in assisting me. While I was waiting, another employee came up to check on me. I am not sure why there are bad reviews, as my experience was nothing but excellent. Great job, AT&T Hadley!

Stopped in to inquire abour replacing a phone on my plan. The are four employees in store. One who is taking names to talk to the single employee who is waiting on people. One is playing games on the computer and not sure what the fourth is doing.
I normally work with the Greenfield store or go to Best Buy. I was at the mall so I stopped in. I have been waiting for almost a half hour.

My god this place is bad. We spent 45 minutes there (intending to buy a phone), left with nothing, and exchanged a maximum 10 sentences with the sales rep. Customer service was not her strong suit. Neither was catty subtlety… wish I had checked her name tag.

I got my Galaxy Note 4 here because Best Buy ran out and didn’t know when they would get more. Rob was excellent. He was very easy to talk to, and he knows what he’s doing… the setup was quick and easy.

Two days of calling and they never answered the phone. When I finally got to the store and told them, they had no reply. No apologies. Then I had to do something on my phone myself instead of them calling customer service and taking care of it for me. I asked about a student discount and they said they don’t do anything for students when the Amherst website is very clear there is. FYI it says «Visit your local AT&T stores for more information: (mention code 2 638 766)»

I went in to upgrade my old iPhone, and had a terrible experience. First, I had to wait upwards of 20 minutes for help, while two people (including the manager) stood behind their computers and ignored me. Second, the person who finally came to me tried to get me to buy an iPad (not a hard sell, just a suggestion) and told me of the benefits of Android phones, both of which I cared nothing about. When he finally got to printing up the contract, it was blatantly wrong showing $ 30/​mo more than it should have been. They basically shrugged their shoulders and said they didn’t know why. They went to the manager who tried to work out why the bill was wrong, then shrugged his shoulders. They then said they’d need to call customer service (though they are themselves supposed to be customer service), made the call, AND THEN HANDED THE PHONE TO ME! Jeez. At that point I said no dice and left the store. The final straw is these jokers had deactivated my phone when they were checking whether they could transfer data off of it. I didn’t realize until, ironically, I tried to call my brother to tell him the pathetic service I received. I called the manager who said I needed to come back to the store to get a new SIM card, which apparently the had !@#$ed on my phone. The manager said they’d replace the card at no charge — how generous! This experience was a total failure on their part. They had an existing customer wanting to do a simple upgrade, and they blew it. I went across the street to Verizon, and had the opposite experience. I cannot recommend this store. Maybe other AT&T stores are better…

Whenever I had reception problems with my cell phone while I lived in Amherst (sadly, this was a fairly frequent occurrence), I wound up at this store to see what was wrong. With the exception of one time when I needed a SIM card replacement, the issue always ended up being a cell phone tower or their network. Which is understandable once in a while, I suppose (even though I never hear about Verizon having such problems… hmph), but it was starting to be a yearly thing — September rolled around, thousands of students returned to campus with their AT&T phones in tow, and just like that, the cell phone towers were in overload.
What irritated me was the way the customer service reps handled it. They were short with me, and one time, they more or less ushered me out of the store. Another customer was purchasing a phone at the time, and I can only assume that they didn’t want him to overhear my complaints. Anyway, the moral of the story here is, don’t buy an AT&T phone if you live in the Hadley/​Amherst area, and if you already have one, don’t go to this store for customer service.

this experience WAS as good as it gets! Even though it took us three visits, 2 weeks and 4 hours to complete the transaction (none of that was their fault), my husband and I had a FANTASTIC experience at this store. I can’t believe how helpful, courteous, knowledgable, upbeat and caring the customer service reps were, and in particular, Sean.
If you are thinking about getting an at&t phone, or switching over from Verizon, like we did, run, don’t walk to the Hadley, MA store (right in front of Walmart in a free-​standing building)
I never expected to have such a positive experience, because for me, a long time Verizon user, it was almost traumatic to switch cell phone companies. I couldn’t have asked for a better experience and I am VERY picky. Kudos, gentlemen of the Hadley store, my hat’s off to you!