Firestone Complete Auto Care

Had low tire pressure light come on so stopped to have them check it. Very courteous and friendly. Checked all four tires for no charge– great customer service.

I went to three famous car repair places in the Amherst-​Hadley area who could not give an accurate diagnosis for my car’s plethora of issues, had poorly repaired my car, had poorly changed out my tires, and to boot had put an incompatible part into my car. When I arrived, Firestone really stepped up to the plate. They were very professional, friendly, open and honest. I am recently out of grad school, and in June I had just started my first big job when my ancient car needed a lot of things replaced all at once. I drive everywhere to work in peoples’ homes for the work that I do. It was devastating because I was also up for inspection.
They knew that I didn’t have the money or time right away, but they gave me as much help as possible over the span of two weeks. They waived a lot of fees because the cost of my repairs was going to be quite high. In addition they gave me a free (except for insurance) rental car for work when I needed it. Also when I ventured off into Hadley on foot during a 5 hour stretch of repairs, they personally came to pick me up and took me home out of courtesy.
Firestone really did me a solid and didn’t make me pay for anything unexpected or unreasonable, e.g. they replaced a very expensive part for free because I was already paying a lot and it just so happened that my car was so poorly made/​warped that even the pipes ordered from the dealer didn’t fit into my car’s converter. I feel more comfortable going to these guys than anyone else after that experience and I have been recommending them to people since. My car has been running well since the repairs, and I appreciated the very welcoming and understanding service.

As Always, my recent four tire purchase was seamless, stress-​free and the customer service, excellent.
I, truly trust the associates and mechanics here and have never felt pressured to work outside of my budget or to have unecessary repairs or upgraded parts added. I LOVE the Guys here and have repeatedly been highly satisfied with the repairs and service, I’ve received !

They were decent when I got my oil changed today. I was in and out, free wifi and bad TV shows in the waiting room. They do need more chairs, since I was stuck standing for about 10 minutes, that was mildly awkward. The mechanics were nice enough. They didn’t try to sell me anything, which is always a +1 in my book (though I can definitely see them doing that had I come in for more substantial repairs). Bottom line: I’d stick to my mechanic for repairs since can give me a better deal, but for small things like an oil change, it’s convenient and easy, so I’d definitely go there again.

I’ve been to Firestone for an oil change twice and to get my car inspected for MA registration. They changed the oil just fine. During the inspection they noticed a leak in one of my gaskets which they quoted me $ 750+. Opted to not go through with the repair and instead took my car to College Street Motors in Amherst where they were able to complete the repair for less than half of what Firestone quoted me. I would not recommend going to Firestone for anything else other than a routine oil change.

This place is horrible. Went for an oil change which I had an appointment for at 5pm. Told me they would be right with me. 20 minutes later guy comes back and ask the guy who just walked threw the door how he could be helped.

Again another bad experience with a firestone. Staff were rude and condescending to me as a female. Waiting room was small with not enough seats for everyone and had to wait forever for a oil change.

This place operates heavily on scaring you into spending more than you need to. They warned me about an oil leak and instead of simply offering to repair it, they said they’d have to do a 100 dollar engine wash to properly diagnose it before any work, then another 300 for the repair.
I went to Hadley Auto express, had it handled for 150.
Don’t waste your time here. They are polite, about stealing your money.

This place is really hit or miss one time it was a hit but the last time I went there they filled my car up with way too much oil, to point where it was smelling and causing issue, now I have to have the oil drained and it may have damaged my engine. thanks firestone.

Firestone has been good to me thus far. They were able to identify the cause of a loud noise in my front end, sway arm links, which I was able to buy from a third party and replace myself. Since then, I’ve been getting my regular oil changes from Firestone, Hadley and have had no complaints. The location is a close walk to the mall as well as a few restaurants so I’m never left waiting.

nice guys, professional atmosphere, reasonable prices, and speedy labor.

Had a flat tire. Was told it would be $ 20 for tire repair. But it turned out that they weren’t able to repair it. Weird thing is that they didn’t tell me why it couldn’t be repaired, nor did they tell me what caused the flat in the first place. I was in such a bind that I didn’t think much about that fact until after I paid $ 127 for new tire.
Other than that, service was professional and customer service was friendly. Very clean and bright new location, and free wifi!