Valley Inn For Pets

I was recently driving by Valley Inn and it dawned on me that I had never written them a review — and they deserved one!
My pooch Sherlock, who has since passed, was taken such good care of at this place. Sherlock had a great deal of issues, and they showed amazing patience and kindness to him and he loved it there. He went m-​f for day care and occasionally for boarding.
They made my little anxiety ridden pooch a happy camper!

I would like to thank Valley Inn for their kindness and understanding. I called the Valley Inn at the last minute to see if they could take my dog for daycare. The staff were wonderful to me and my dog. They understood my dog’s needs when they realized during the day that she suffers from anxiety and didn’t like to be kenneled. They gave me a full report of her day when I came back to pick her up. The first day of daycare is free and I desperately wanted to pay them anyways but they wouldn’t take my money. I will be returning here very soon and can’t thank them enough for their kindness, professionalism, and hospitality.

Our dog LOVED it there. They exercised her, played with her, and gave us a detailed report of how she did. She had a great time and they took great care of her. I highly recommend them.

After my first visit with my pet to the Valley Inn, I was really pleased with their service. However, that visit was only for a night. But I recently dropped off both of my pets at the Valley Inn for a five night stay, which was pre-​booked. However, the night that I dropped them off, a big blizzard hit the area so I canceled my plans and decided it would be best to go pick up the pets the next day. I figured this would also save me some money since the day that I dropped them off, I spoke with the woman at the front desk who told me that if there are any changes, I can call and let them know and they’ll adjust the payment.
So I called the Inn to ask if that would be okay and they said sure. I trekked out in the blizzard and finally made it there to get my pets. Another person who was with me went in to pick them up while I waited in the blizzard (since the parking lot had not been plowed). When my friend came back, she told me that they had charged the entire amount even though we called to cancel and let them know.
By that time, they were already closing up the Inn and the blizzard was gaining speed so I couldn’t go back in to complain. But that really marred my impression of the Inn. They never made their cancellation policy clear and then intimated that we could cancel if need be. However, when we did, they didn’t give us any refund. Furthermore, they promised to trim the pets’ nails but did not do so before we went to pick them up.
It’s a shame because the caretakers seem very involved and loving but the customer service and lack of clear communication wasn’t great. They should really lay clear their cancellation and emergency cancellation policies at the time of booking.
I’m bummed about it but will certainly not be taking my pets back to the Inn.