Coach Store

I wish I could give this location zero stars. Like other reviewers stated, the poor customer service is shockingly apparent for certain customers. I circled the store for 15 minutes without a single greeting or an offer of assistance. Even when I commented about my experience to Harvey, the manager on duty, he was condescending and rude. I’ve been a Coach customer for many years and this was, by far, the worst experience I’ve had at a Coach store.

I’ve become a fairly recent fan of the Coach brand and their quality leather goods. The stores I’ve frequented have been those in NYC, the one at Tanger Outlets south of ATL, and the one at Gaffney Outlets in South Carolina. I’ve found the level of customer service at these locations to be exceptional. Against this backdrop, I am admittedly aghast at the lack of customer attentiveness at this particular location in Hagerstown.
My husband and I walked into this particular location, and immediately experienced the frostiness of being ignored by the majority of the staff. Only one staff member named Courtney, was really sweet and treated us with kindness, while the rest seemed aloof and absorbed by a cloud of what I perceived as snobbishness, especially as the store wasn’t busy on this occasion.
At one point, I requested one staff member on the sales floor to assist me in unbuckling the clasp of a watch and she curtly replied that she was «on a break right now» and that she’d get another associate to help me. She then proceeded to get back to her phone while going to get someone to help me. As her colleague assisted me, she continued to fiddle with her phone while still on the sales floor. I’ve trained professionals in customer service in the past, and must comment that this type of behavior is unprofessional and does much to taint the brand.
Luckily, Courtney was the one to handle the purchases my husband made, and did so professionally and politely. Overall, however, I hope this location gets its act together. In the meantime, I’ll opt to reserve my stars for those sales associates who value the consumers who pay their salaries.

beware! this outlet will report you to the Coach corporate office if you buy too many bags. obviously, the employees here have nothing better to do. such super obnoxious behavior. you will be handed a letter in front of all the other customers letting you know you are no longer authorized to purchase Coach bags from ANY Coach store. they will ask you to leave. seriously messed up. glad to see the Coach stock falling daily.

Ok, personally, I’m not a huge Coach fan. However, we wandered in here to see if we could pick up a gift for someone. The prices were better then in the regular stores… but nothing insane or exciting.
The clearance section had lots of stuff… just nothing really worthwhile, and the store in general was paaaaacked.
However, the staff was pretty nice and layout of the store was easy to navigate.

Oh the Coach Outlet store! Fun and always busy. They bribe me in the door with their additional percentage off coupons and even when I forget mine at home the lovely sales ladies stroll around the store to offer me another coupon.
Selection is great, the store brightly lit, rock bottom mark downs and clearance items are in the back left corner. The store is located in a great spot for a «drive by» shopping spree. I can be parked, in-​n-​out with several lovely Coach items purchased lickety split. My hubby is amazed! If only I could get laundry finished just as quickly :(Alas it isn’t as much fun!