PetSmart

My dog put the brakes on as we entered the store. I should have stopped there, but I put it down to nerves.
Half assed job on the grooming, my dog was shaking from being terrified & why the hell does my dog smell like an unbaked came?
They called to remind me that my dog needed grooming. I told them I would not be returning. The recent news that a Petsmart groomer killed a dog does not surprise me at all.
AVOID at all costs!

I generally like the store. This rating is for the grooming services only.
Price– I brought my dog in for a quote prior to the date of service, The person quoted me one price, but then when I brought her in they changed her breed (saying they didn’t have the other in the system) and it ended up costing 4x the amount quoted. They provided us with the new price after service.
Quality — terrible. They took 3 hours to groom. The only thing they knw how to do is shave, and can’t even do that well. We asked the girl to blend in surgical lines and she didn’t know how to blend at all. She ended up shaving her entire body except for the head and tail (this seems to be the only cut they know). The problem is, when we got her back the they cut her chest (not talking hair — skin) and there are a bunch of little long patches. If it isn’t bad enough, the lines for the head and tail were uneven and choppy. I wish I could post a picture. When I say uneven, there are three or four inch shave marks into the long hair beyond the «line». We have clippers ordered and plan to fix it ourselves. We will also be rewashing her. we got her back wet and with chunks of dirt in her head and tail fur. if it were just the tail i would habe thout he just sat down but there is no way there should be dirt on her head. I don’t trust going back there to ask for a correction. They are not groomers and have no idea what they are doing.
Customer service — they are polite. That is probably the only positive thing I could say about their service.